Linenbundle Reviews 9,264

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the bedding, describing it as soft, comfortable, and durable. Many appreciate the excellent customer service, noting prompt and efficient handling of issues like order mistakes. The delivery service is frequently highlighted as quick and reliable, with many items arriving as promised. However, some people were dissatisfied with aspects of their order and delivery. There were instances of missing items, incorrect orders, and a lack of communication regarding shipping and tracking. A few customers also expressed concerns about the perceived decline in product quality compared to previous purchases, and some felt the prices were high, especially for items not on sale.

What people talk about most

Product

People report positive experiences with product, often praising the superb quality of bedding, duvet sets,... See more

Quality

Clients share positive opinions on quality, with many praising the superb quality of duvet sets, sheets, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the quick and... See more

Price

Users describe ambiguous interactions with price. While some customers praise the great quality at an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time purchases from Linen Bundle, duvet, pillows and some pillowcases to try the material out for quality. Very impressive, all the products are beautiful and when I have chance I am going to or... See more

Rated 5 out of 5 stars

The website was easy to navigate with clear information given. The product was top quality, exactly as described (including an amusing as well as useful care label). My new sheets are SO comfortable... See more

Rated 5 out of 5 stars

Have bought from Linenbundle before and have been satisfied with their products and delivery service. Their duvets are excellent eco and soft. Got the two one for cold times and one for warmer times a... See more

Rated 5 out of 5 stars

Good to see them back under new ownership. Usual products and good offers available. Lacked in communication since the order was made. It arrived before I got a dispatch email! Took maybe 4/5 busines... See more


Company details

  1. Bedding Store
  2. Bedroom Furniture Store

Written by the company

Luxury bed linen delivered direct to your door at a fair price. 100% cotton 500 thread count duvet covers, flat sheets, fitted sheets & pillowcases.


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Declining Quality

For the past 4 years I have bought all my bed clothes with LinenBundle, the products back then were really good quality.
I noticed from a few purchases in 2025 and also the last one that the quality is very low now.
A couple of pillowcases are awful and the stitches dont match and they really bad on the skin.
Notice that these are the same type I bought 4 years ago.

February 22, 2026
Linenbundle logo

Reply from Linenbundle

Hi Maria,

Thanks for getting in touch. I can see that you have bought right across the range of our products so thank you! I just want to advise that we have not changed suppliers since your first order so the quality should be exactly the same.

We'd like to help rectify any issues you are having with any of the products so please reach out to customerhelp@linenbundle.com and our team can help!

Thank you,

Ana.

Rated 2 out of 5 stars

I’ve bought 2 sets of bed linen from…

I’ve bought 2 sets of bed linen from you in the past and have been absolutely delighted. I’ve just received a king size plain white duvet, fitted sheet and pillowcases, that were in an amazing sale.
Obviously know why now… the quality is not the same standard as previously.
Not sure if they were really old stock before you got the quality right? But really disappointed.

February 19, 2026
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Reply from Linenbundle

Hi Claire,

Sorry to hear this. I have just checked your order and the difference is that your most recent order was for Percale sheets (Your original order a few years back was our Sateen range).

These sheets will feel very different to one another with the Sateen being a smoother and softer sheet compared to the Percale you purchased from our clearance sale.

I hope this helps explain the difference and why your recent order was so much cheaper than before. If you need anything else, please reach out to us at customerhelp@linenbundle.com

Thank you,

Ana

Rated 1 out of 5 stars

I don't received all my order !!!

I don't received all my order !!!! I just wrote to you !!!!!

January 29, 2026
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Reply from Linenbundle

Hi there Lori,

So sorry to hear that, I see our team has sorted the issue now.

I hope you enjoy your supersoft sheets!

Best Regards,
Sara.

Rated 5 out of 5 stars

Good to see them back!

Good to see them back under new ownership. Usual products and good offers available. Lacked in communication since the order was made. It arrived before I got a dispatch email! Took maybe 4/5 business days from when ordered to arrival.

February 2, 2026
Rated 2 out of 5 stars

No customer service at all.

I have had two bundles of cream bedding over the past 4 years. On both duvet covers the buttons fall off. When busy, there is not always time to sew them back on and some have been lost. I politely wondered if they had any replacement buttons, but was totally ignored when using both their 'contact us' part of the website and their email. No acknowledgement whatsoever. Remarkably poor customer service. No excuse for it!
I have had sets of cheap bargain bedding in the past and no buttons have gone missing, so this seems to be a quality control issue. No matter, I will buy replacement buttons but will NEVER purchase from Linen Bundle or it affiliated companies again. Service and manners matter. Beware.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bedding

Lovely bedding. Great price (got them in the 20%off sale) Very quick delivery just as promised and free pillows were ultra comfortable and a great bonus. Overall very pleased.

January 26, 2026
Rated 5 out of 5 stars

Beautiful quality

Washed beautiful not put on bed yet but yiu can feel the texture is so soft Cannot wait to experience the feel when on the bed🥰🥰🥰🥰🥰

February 2, 2026
Rated 3 out of 5 stars

A little underwhelmed with my purchase…

A little underwhelmed with my purchase based on my previous purchase.
The free pillows were basic - fine but what I would purchase in Penneys.
The linen was nice quality.
Missed the nice Linen Bundle bag the last set came in - it was useful for storing the linen.
Not bad, not great but exceptional value in the sale.

January 24, 2026

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