Linnworks Reviews 

I would give less than 1 star if possible but unfortunately it's the minimum.

We got Linnworks - tried to cancel as we didn't need it 1-2 days after signing and wasn't able to do so.

Now being chased by rude recovery and Linnworks do not allow cancellation (rigid on terms) - even if you never sign in or use the service.

Have dealt with Linnwords across another account as well where they effectively ignore tickets and don't reply for boths.

Contract terms typically renew for 12 full months so if you do want to cancel - be careful of your contract notice or you will be stuck for another year.

Strongly would not recommend across 2 experiences.

It is refreshing to see people take such initiative these days. Linnworks has been excellent with integration so far. Harley, along with the rest of the team, has been integral to our setup. Highly recommend

Top class onboarding service from Jamie! look forward to getting on board with Linnworks and getting my business in order

Really wonderful team and fantastic service - would always recommend Linnworks! They've been incredible to work with.

I have used Linnworks across multiple companies for nearly a decade.
The software is easy to setup and use, I've never had an issue that support couldn't help me fix.
It sped up the order fulfilling process for us, allowing us to scale larger.
The query data tool is by far the most useful reporting tool I've used on any ERP software in my career.
Special thanks to Klaas for helping me above & beyond the expected level of support over the years.
I'd highly recommend Linnworks to anyone looking for an ERP.

We’ve been long-term customers of Linnworks and it continues to be a reliable and efficient platform for our day to day order management. The system scales with our growth, and their support team is always helpful and responsive. Linnworks has been a key part of our growth and we highly recommend it. They have an extensive list of Query Data reports aswell which we find helpful for analysis.

Working with Linnworks and Klaas has been an outstanding experience for us at Bench and NICCE Apparel. The level of support, communication, and technical know-how from Klaas has been second to none. He has consistently gone above and beyond to ensure our systems run smoothly and that our team feels fully supported at every stage.

Linnworks has proven to be a powerful and reliable platform, helping us streamline our operations and gain greater visibility across our sales channels. The integration process was handled efficiently, and any challenges were met with quick, effective solutions thanks to Klaas’ proactive approach and deep product understanding.

We’re genuinely grateful for the partnership and the continued dedication shown by Klaas and the Linnworks team. It’s reassuring to know we can rely on such a committed group of professionals who care about our success.

Highly recommended for any business looking for robust automation and first-class support.

Costi @ Bench & NICCE Apparel

Service is what really stands out. love the software.

Its a pleasure to be joining Linnworks, i would like to say a massive thank you to Harley Dorman who has provided us with such excellent service and it will be a pleasure to work with her. She has supported us with everything we required and made the whole process a lot easier then what we anticipated. We would recommend Harley from Linnworks. Once again thank you!

Was a user of Skuvault for several years, a new linnworks family product they bought.

Our business is shutting down and was told they can only stop services 30 days before our last invoice and we are stuck paying the next two months. So in essence tacking an extra , unneeded billing month to our company, who no longer is in business and needs the services.

We left Linnworks after 10 years. I would recommend to never ever rely on this company. After few years, once you have relied on the system for your company and trained people, they will let you know about a x5 - x10 increase in price. They will ask to sign for a min 1 year contract and leaving you 30 days to decide. They are not worth your trust. We took a year to adapt our systems to another company. Changing systems takes time and Linnworks knows it. They couldn't care about the impact and won't care about you either. 6 months after leaving them, I can say we are so relieved we finally left this bad company. The frosting on the cake is that we don't have to rely anymore on such a useless technical support we had with Linnworks.

We initially praised Linnworks support for helping us enable Warehouse Management functionality on our demo account. Max from support was excellent during the call – proactive, clear, and professional. That experience alone earned a 5-star review.

Unfortunately, the situation quickly unraveled. Days later, we simply found functionality removed. We found a closed support ticket where it was written that the feature was removed due to a contractual restriction tied to our main account – something that wasn’t documented or mentioned prior. Their documentation clearly states that WMS can be enabled upon request, with no indication of mandatory onboarding fees or contract alignment requirements, especially not for demo environments.

We rely on our demo account to test and validate features before adopting them – removing access mid-process has disrupted our development work and shows a lack of understanding of how customers evaluate enterprise solutions. This inconsistent handling has directly harmed our ability to explore the feature, let alone sell it internally.

We’ve gone from a positive experience to one that makes us question if Linnworks is the right fit for our operations.

Linnworks has completely transformed the way we run our business. Managing multiple sales channels used to be stressful and time‑consuming, but with Linnworks everything is now streamlined and automated.

The real‑time inventory syncing is a lifesaver—no more overselling or stock issues—and order processing across all platforms is seamless. The system is easy to use, and the setup was much smoother than we expected.

Their customer support team deserves a special mention: they’re quick to respond, genuinely helpful, and always go the extra mile to make sure everything is running perfectly.

Thanks to Linnworks, we’ve saved hours of admin work and can focus on growing our business with confidence. Highly recommend to anyone looking for a reliable multichannel management solution!

Sam Wakeford in the customer success team has been amazing! Using his in-depth knowledge of all the Linnworks functionality available, he has been very patient in explaining how we can get the most out of it. We are very happy with the support and guidance provided by the customer success department.

We've been using Linnworks for years and it used to be relatively good software for order/inventory management and shipping label printing, but over time it's developed more and more problems and steadily gone downhill.

Support is sometimes ok if you just need assistance on how to do things, but if you find a problem the support is terrible. The usual response is "it's working as intended, you just need to do X". And X either doesn't work, or doesn't actually make any sense. Even when when there is very obviously an issue, but they just refuse to fix it, or say they will pass on our feedback but can't guarantee if or when it will be fixed.

We're now looking into alternatives, moving to another software will be a bit of a headache, but it's worth it at this point because of all the issues that keep cropping up that they refuse to fix.

If you're looking at options for order and inventory management I'd definitely avoid Linnworks.

A Seamless Transition to Linnworks – Truly Impressive Support

We are genuinely impressed with Linnworks. After more than ten years with our previous provider, switching to a new order processing system was a major decision. Linnworks has completely reshaped our expectations of what a robust and reliable platform should deliver.

From the outset, Jamie in sales took the time to understand our specific business needs before recommending a solution. Unlike many providers who push software without confirming its suitability, Jamie and the onboarding team ensured Linnworks was the right fit for us. The transition was smooth, well-organised and supported at every stage.

What truly stood out was the level of care. A week after going live, Jamie followed up with a personal call just to check in. No sales pitch, no commission angle, just genuine customer care. That kind of service is rare and has left a lasting impression.

We are extremely happy with the platform and highly recommend Linnworks to any business looking to streamline operations with real support behind it.

We've been using Linnworks for close to a year and it's been a game-changer for managing our multichannel sales. We recently attended a Linnworks event and had a Genius Bar session with Sam — he was incredibly helpful and really knew his stuff. He took the time to understand our setup and gave us practical advice that we could implement straight away. Great platform, great support!

After recently attending Linnworks’ Linnacademy event earlier this month, it became clear to me that when it comes to growth and innovation, there’s no better place to be than with Linnworks.

As a Linnworks user for over 10 years, I booked a 1-1 Genius Bar Consultation with Nerea - and it was, without a doubt, one of the best consultations I’ve ever had. Her genuine interest in understanding how our business operates, and how she could tailor her knowledge to meet our specific needs, helped us unlock even more value from our finely tuned Linnworks setup. Linnworks genuinely cares about your business, you just need to engage with them.

We used Linnworks for approximately 8 months. During the sales process we were told that we would have training and on-boarding from Linnworks, and that the system would be able to handle our multi-channel needs.
After paying $4000 for training, our training was outsourced to a company called Irish Titan and consisted of a weekly phone call to ask how we were progressing through the video modules.
The product itself never worked the way we needed and we are currently attempting to charge back, but we are out about $20,000 for the experience.