Linnworks Reviews 

We’ve used Linnworks for over 12 years and were mostly happy with it — until the switch from the desktop version to the cloud-based system. Since moving to the online platform, we’ve encountered a serious issue with duplicate orders.

The system seems to allow us to process an order but then fails to remove it from the open orders screen. This means the same order can be re-printed and re-processed — and unless we spot it manually, it gets dispatched twice.

We process over 200 orders a day, many with identical products, so these duplicates aren’t always obvious. When customers receive two of the same order, we rely on their honesty to report it. Some do — but we suspect many don’t. This is a daily problem that’s costing us time and money.

We’ve upgraded our hardware and streamlined our workflows to eliminate any chance of user error, but the issue persists. We’ve raised it with Linnworks support, including a Zoom call, and were told it would be looked into. That was two months ago — we’ve had no meaningful updates since.

Linnworks claim no other customers have reported the issue, but we only discovered it because a customer let us know. It’s likely others are affected and simply unaware.

We’re shocked at the lack of urgency or ownership from Linnworks, given how damaging this is to a business. As things stand, we can’t continue using a platform that is actively causing financial loss on a daily basis.

Linnworks is an incredibly powerful, yet simple and intuitive to use software, allowing for the effective implementation of a multi channel strategy. It is highly customisable, and has streamlined the daily ops tasks in our business.

A special thank you to Jamie A for the support with our account.

We started using Linnworks back in 2016 on their Free plan, which at the time seemed like a great way to manage our growing e-commerce operation. By 2019, they transitioned us to a paid plan costing around £300/month — a steep increase, but we accepted it because the software handled order management and label printing fairly well.

Fast forward to 2021, and the cost has skyrocketed to an eye-watering £14,323 per year. That’s a nearly 48x increase in just a few years with no matching improvement in value or functionality. It feels like we’re being penalised for growing our business.

To make matters worse, we attempted to use Linnworks to list products on Amazon — a feature that’s advertised — but it simply stopped working. No clear explanation, no real support. We were left in the dark, paying a premium for features that don’t even function properly.

In truth, the only thing Linnworks does reliably is manage orders and print shipping labels. Everything else is either broken, outdated, or not worth the cost. For the price we’re now being charged, we expected a much more robust and versatile platform.

I’ll be actively looking for alternatives that offer better value and transparency. Linnworks has unfortunately become a cautionary tale in our tech stack — good at one thing, but wildly overpriced and underdelivering on the rest.

STAY WELL AWAY!!!

Defiantly would not recommend Linnworks, setup is a nightmare and your really left to plunder though it yourself. Yes you get an onboarding specialist but it’s not worth the nearly 2k I paid for onboarding.

Once your setup you have a week from that date with the onboarding specialist, after that good luck! I had it for 6months ish and in total it cost me nearly 6k in actually costs and countless money is wages costs trying to get it up and running and to sort the issues.

I send a email to say I wanted to cancel and even that took a week to get a response.

Really disappointed with Linnworks in recent times. Been with them for many years but I am currently in talks with a few other providers to see who the best one is to switch to. Linnworks these days sadly struggle with basics like listing products to amazon.

Linnworks support for existing users has drastically gone down hill over time. I can no longer list new inventory to amazon and linnworks gave me an inappropriate workaround which didn't work. Linnworks advice... do the workaround again. I did this and same result. Linnworks advice, the same response yet again. I am just going round in circles and support doesn't even look at the history of my notes with the problem as they keep asking questions I have already answered multiple times and suggest the same workaround which doesn't work. Linnworks is too big now and they simply don't care. After over 10 years with linnworks I am leaving. Extremely frustrated and disappointed.

Knowledgeable, very responsive and an open and personable individual

Overpriced compared to similar products, they tried to change our agreement with a 500% increase, now happily using an alternative

No software product is perfect but the level of support we get from Linnworks makes the experience a good one and they are a very important partner.

Linnworks has helped us grow as an ecommerce business during the last 5 years. The csv product uploading has saved us a mass of time. This job might have taken us 8 hours to upload our latest new products with our previous software solution, but with Linnworks it can take just 8 minutes. Combined with the channel product listing to our website and our marketplace channels, this has clearly helped take us to the next level of growth. Klaas Schippers has been our customer success specialist for over 3 years and his help combined with the rest of the Linnworks team means we keep getting stronger. Every software company has it's challenges and they strive to update their platform, for continuous improvement year on year.

We have been using Linnworks for many years but the needs of our business is changing and we were interested in how Linnworks could help facilitate this. Both Dominique and Madie listened to our requirements and were able to provide us with options that we could consider and adopt as appropriate.

Great software with loads of functionality, responsive account management, there is the odd glitch but all of these inventory managements have issues from our experience

Whilst the timing of the move from Linnworks desktop to .net was very poor, Dominique has been super helpful and a crucial part of our decision to stay with linnworks for the foreseeable future.

Excellent customer service

Ou account manager is very helpful and knows an answer to every question we have

We have been using Linnworks for over 13 years now. Great support and customer service. Highly recommend

Excellent support call with Richard regarding WMS.
Detailed advice, and was a great help covering several additional areas.

Linnwork is great, works really well. The initial training and setting up process was slightly hard but once its all set up ready its easy to navigate, its been working fine for us till now. The team are also quite helpful and supportive.

Richard addressed our challenge and presented a solution that has enabled us to push forward. Great service.

Harley was very helpful in demonstrating the software. Unfortunately the pricing for the product is way too high for us. I note that the price has more than doubled in the last two years.
Sean

My experience so far with Linnworks has been good, Harley was helpful through the initial stages and was always very responsive to our questions and requests. We're working through onboarding with the technical teams but the Linnworks product is good in that it covers many of the marketplaces we want to integrate with and will hopefully be adding more over the next 12 months