my account was closed after 30 minutes of signup , and giving my credit card details . I received an email that says : A recently created account with this email address was canceled by our au... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
signed up, gave address, credit card details. Told me they were checking my account and it would be activated later. Within an hour got a snotty email telling me ... A recently crea... See more
The support is great, but there are too many maintenance issues, every other month there is maintenance that requires powering off our servers. Every time there is maintenance they move us from Intel... See more
Company replied
We have a load balancer that equally distributes tasks across 7 servers, suddenly 1 of those servers is taking 100% CPU while the rest are taking 30% for the same load. This has negatively impacted... See more
Company replied
Company details
Written by the company
Linode accelerates innovation by making cloud computing simple, accessible, and affordable to all. Founded in 2003, Linode helped pioneer the cloud computing industry and is today the largest independent open cloud provider in the world. Headquartered in Philadelphia's Old City, the company empowers more than a million developers, startups, and businesses across its global network of 11 data centers.
Contact info
249 Arch St., 19106, Philadelphia, United States
- 855-454-6633
- www.linode.com
2.1
Poor
204 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took my money and still removed my…
Took my money and still removed my account for "fraudulent behavor". Absurd.
April 20, 2023
Unprompted review
Reply from Linode
Hey Ethan - Sorry to hear you didn't have a great experience. Generally, if you receive a message citing "fraudulent behavior", this is in response to an unapproved account signup. If this is the case, you are welcome to try to sign up again or reach out to support@linode.com to request a review.
You can find more information here:
https://www.linode.com/community/questions/22948/my-signup-was-flagged-as-fraudulent-behavior
My account was suddently closed
My account was suddently closed, with no notice, no way to appeal. Totally deleted. I tried to reach to them via mail and never got a response. Total unprofessional and unreliable.
March 23, 2023
Unprompted review
Reply from Linode
Given the suddenness with which your account was cancelled, I can understand your frustration. When it comes to these types of account cancellations, we search for distinct behaviors of fraud and abuse that may have resulted in the cancellation of your account. Since you've emailed us regarding your status and did not hear back, that means our initial decision was not overturned.
We appreciate your feedback and want you to know that we are always looking for ways to improve our infrastructure and services and will keep your experiences in mind.
Instant rejection for "fraudulent behaviour"
First time registering after watching NetworkChuck, recommending this site and I get a signup rejection immediatly for "fraudulent behaviour" after filling in my details correctly with my card information. Horrible time wasting company. Stay away!
April 26, 2023
Unprompted review
Reply from Linode
Hey Daniel - If you received a cancellation email when you signed up for an account we suggest reaching out to us via email at support@linode.com to request a review. Sorry to hear you didn't have a great experience but thanks for the feedback and for taking the time to leave us a review.
Linode is unstable
Linode is unstable, full of problems while the price is high. I've been using Linode for a few years and intend to switch to another provider, I can't stand this provider
April 20, 2023
Unprompted review
Reply from Linode
Hey Mihn, we're sorry to hear that you've had such an unpleasant time using our platform. Do you have any specific instances to discuss where you encountered your services behaving unstably or any issues where you feel we were not able to help you?
We are always seeking to improve our platform, so we greatly value any direct feedback you may have for us. Thanks for taking the time to create this review, we look forward to hearing from you soon.
Your Singapore Network is terrible
Your Singapore Network is terrible. It is so unstable and latency goes extremely high.
February 25, 2023
Unprompted review
Reply from Linode
Hey there - sorry your experience using our platform has not been up to our standards. If this behavior continues we suggest opening a Support Ticket to have a member of our Team investigate the issue. You can also give us a call on our Support Phone line to get in touch with someone right away.
U.S. 855-454-6633
Global +1-609-380-7100
We appreciate the feedback.
I cant even sign up
I cant even sign up, kept getting rejected by "automated system" for "fraudulent patterns" like what the hell????? I tried paypal credit and debit card and all got rejected, linode is racist just cuz i'm not from the USA doesnt mean i'm a fraud! I sent them support e-mail no response at all. I heard linode was good but looks like it's a scam wont even let me use it
February 20, 2023
Unprompted review
Reply from Linode
Hey there - thanks for taking the time to leave us some feedback. Since your account was cancelled and you sent in a request for a review, you will only hear back from us if our initial decision was overturned. More information can be found in this post on our Community Questions site:
https://www.linode.com/community/questions/22948/my-signup-was-flagged-as-fraudulent-behavior
Linode is a bad apple
I tired hosting two WordPress sites on linode. They worked fine for about 2 weeks and then I started getting a 404 litespeed error. Could not even access the admin section to either make a maintenance page or even take a backup.
All ssl certs were issued just fine and cyberpanel access worked and showed no errors in logs. Just magically stopped working. No reason that I could find.
When site was accessed, it kept throwing an ssl error with the root domain cert pointing to the mail sub domain cert. Even a hard reboot of the servers did not fix the problem.
Again, the sites were working fine for two weeks. No changes were made. Just happened for no reason I can ascertain.
Moving both sites to vultr, where I have 8 other sites. Linode was an experiment that failed miserably.
Do not touch.
February 11, 2023
Unprompted review
Reply from Linode
Hey there - you can always reach out to our award-winning customer support team, even in situations like these that are outside of our scope of support. We are more than happy to get you pointed in the right direction.
For urgent issues, you can contact us 24/7 on our support line:
- U.S.: 855-454-6633
- Int'l +1-609-380-7100
Where is customer support?
We have a load balancer that equally distributes tasks across 7 servers, suddenly 1 of those servers is taking 100% CPU while the rest are taking 30% for the same load. This has negatively impacted performance. I opened a ticket more than 16 hours ago, no reply yet...
Edit: Is the ticketing system broken? - When did the process change from creating a ticket to needing to call?
February 8, 2023
Unprompted review
Reply from Linode
Hey Roman - thanks a lot for taking the time to write us a review. It's important to note we answer tickets on a first-in-first-out basis. If you feel like your issue is not being given the attention it deserves, please give us a call on our Support Line and someone will be there to answer and take a look at your issue.
U.S. 855-454-6633
Global +1-609-380-7100
False Advertising, Terrible Support
They advertised that they are giving free $100 credit. But, if we signup, they cancel our signup without even allowing us to know why they cancelled our account. Additionally, we are unable to contact them via email or phone. I sent an email, no response. Tried to call, no one pick up the call. Worst experience! Linode = Sh*** Support. Stay away from this fraud company, guys!
January 26, 2023
Unprompted review
Reply from Linode
Hey Akhil - All new customers are screened for signs of fraudulent activity and it seems like that's what happened here. If you called in and no one answered, you have the option to leave a voicemail which will be returned ASAP. Additionally, if you did not receive a response to your email, its because our initial decision was not overturned. More information on account cancellations can be found here:
https://www.linode.com/community/questions/22948/my-signup-was-flagged-as-fraudulent-behavior
Works fine, until you need them. Can't recommend to anyone.
Works fine. Until you need support.
I have been a customer from more than 10 years, have a dozen of VMs with them. Product is overall ok. But they are very, very bad at support. My main VM went down today because of some HW issue, they simply don't answer any messages, I don't have any idea on what they are doing and for how long we'll be out. Awful communication. And it was the same on previous issues. Can't recommend them, and will have to find an alternative.
January 19, 2023
Unprompted review
Reply from Linode
Hi Luciano - Thanks for taking the time to write us a review. We're sorry to hear you had a bad experience. In situations like the one you're describing, you can always give us a call on our Support Line to get in touch with someone from the Support Team immediately. We've followed up with you to answer the questions you had about your services.
Lots to like
Lots to like with them after moving from a competitor. Value pricing and they are way better at batting off fake DMCA notices and take due care to only follow through if it's correct and valid. Other hosts take clearly abusive reports and treat them seriously.
January 11, 2023
Unprompted review
Reply from Linode
Hey there - Thanks a lot for taking the time to write us a review! We're happy to hear you're enjoying the platform.
Smooth & Great Services
I live in India and have had no issues with their services including deploying servers worldwide. Not sure about what the others are ranting about but my experience was smooth. I have been using their services since years and its all smooth.
January 4, 2023
Unprompted review
Reply from Linode
Hey Ankush - thanks a lot for taking the time to leave us a review. We're happy to hear you're enjoying the platform!
Linode China Style Dictators - Denial of Service is Here (USA)
Linode Sign Up. Today
Signed up for linode (live in USA) Land of the free !!
Info includes
Email
Tel for 2 FA
Address
Name
Credit Card
All good , but I get an email returned within 10 minutes basically saying I am a criminal, denied an account and warned not to re-apply. No explanation , basically BIG BROTHER. Both email and phone i have had for a long time.
Linode sent from a no reply email, you cannot question these Arrogant Dictators. You cannot contact support without an account.
My record is so clean i do not even have a parking ticket in the last 10 years so what gives. I understand whats going on here. The social CREDIT score is activated. THIS IS PLAIN DENIAL OF SERVICE based on nothing. PERIOD.
This company was acquired by acquired by Akamai Technologies on March 21, 2022.[ We effectively live in China, this is outrageous. This is not the only account i had problems with.
This is Anti American.Plain WRONG. We need to make em pay. Why do we want to do business with a Chinese Style Dictatorship. Stay Away. If i find something better I will post later
December 28, 2022
Unprompted review
we can not use their service from iran
we can not use their service from iran! why dont you support us?
November 30, 2022
Unprompted review
Beware scam!!
I created a new account and minutes after giving my credit card information they cancelled my account. I have never had any problem of that nature, in fact I have subscriptions in competitor's services without any problem.
I then tried to contact support via email but received no response.
First and last experience, I do not recommend it at all.
December 24, 2022
Unprompted review
Bloody fraudsters
Bloody fraudsters, they accuse customers of being frauds
December 7, 2022
Unprompted review
The company charge my card and ban my…
The company charge my card and ban my account. I can't trust linode at all. Just a bunch of liars
November 29, 2022
Unprompted review
Reply from Linode
Hey there. It sounds like your account was cancelled. For new signups, we place a $1 temporary authorization on your card, but that's reversed in a few days. If you email support@linode.com with details about your account and situation, we may be able to review your account. This Linode Community Site post has more information on why your account may have been cancelled:
https://www.linode.com/community/questions/22948/my-signup-was-flagged-as-fraudulent-behavior#answer-80785
Linode does not want new customers
I have been using their services for about 5 years. Recently tried creating account for another customer but it failed. I thought may be there is some problem in the email address or credit card info so I tried several combinations and none of them worked. Whatever I do they always reject the new account creation saying "This was due to activity or patterns associated with fradulent behaviour". It seems after aquisition by Akamai they people from Linode dont want to get new customers.
November 28, 2022
Unprompted review
Reply from Linode
Hey there – sorry you didn't have a great experience here. New customers are screened for signs of fraudulent activity and it sounds like that's what happened here. If you email support@linode.com with details about your account, someone from our Support team will review your information and respond if we're able to activate your account. We've also reached out to you through Trustpilot for additional details.
Immediately canceled my “account” after…
Immediately canceled my “account” after getting all of my personal information and credit card detail.
We all know how they make their money.
November 26, 2022
Unprompted review
Reply from Linode
Hey there – sorry to hear you had trouble creating an account. You have some options to appeal this decision. This Linode Community post has information on what may have caused your account to be flagged as fraud and how you can contact us about this:
https://www.linode.com/community/questions/22948/my-signup-was-flagged-as-fraudulent-behavior#answer-80785
Good experience.
Good experience.
I have had several linodes over many years and have had no issues with their support or payment handling. The servers have been reliable and downtime has been negligible. My over-all experience is positive and good.
November 23, 2022
Unprompted review
Reply from Linode
We appreciate the kind words! Thanks for being a longtime customer!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.