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Review summary
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Reviews shaping this summary
Delivery took about 10 days, which matched the estimate. The machine arrived in proper branded packaging and felt sturdy straight out of the box. I’ve mostly used it for blouses and trousers so far. I... See more
Company replied
I wear shirts most days for work so this has cut down a lot of morning hassle. No dry cleaner run no ironing board and no rushing around looking for one clean shirt. I can freshen up what I need witho... See more
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My dresses are the main reason I bought it and it handles them beautifully. Silk pieces always feel too delicate for my iron so I usually avoid pressing them myself. This makes them look neat without... See more
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Company details
Written by the company
At Lissaire, we believe life is for living not ironing. We set out with a simple mission: to transform one of the most tedious household chores into something effortless, freeing you to start your days calm, ready, and stress-free. Our signature solution, the Lissaire Smart Ironing & Drying Machine, brings that mission to life. With a quick attachment of a shirt, trousers or even shoes, you simply select your settings, press start, and let Lissaire do the rest. In minutes your clothes come out crisp, dry, and ready to wear no ironing board, no stress, no sweat. We built Lissaire with three values at heart: convenience, quality, and everyday ease. Designed to handle a wide range of garments shirts, trousers, dresses, polos, and shoes our system is meant to fit seamlessly into modern, busy lives. More than just a product, Lissaire is part of a lifestyle shift. We want to give our users back their time and energy so they can focus on what really matters: mornings without rush, comfort without compromise, and clothes that look good with minimal effort. Your satisfaction matters to us. We stand behind our product with a commitment to quality, good design, and support so Lissaire isn’t just another device, but a dependable part of your daily routine.
Contact info
United Kingdom
- lissairehelp@gmail.com
- www.lissaire.com
3.6
Average
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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I loaded two new shirts and spray them…
I loaded two new shirts and spray them with water in particular at the folds. The folds came back. I used it at the iron setting for 10 mins. I would guess this work of hotter ? In any case, needs some improvement
April 9, 2026
Reply from Lissaire
Dear Gabriel,
Thank you for your feedback and for taking the time to share your experience.
We’re sorry to hear that the results did not fully meet your expectations. While Lissaire is designed to reduce wrinkles and folds using heated air and garment tension, results can vary depending on fabric type, garment thickness, and how the garment is positioned on the frame.
You are absolutely correct that moisture plays an important role, and lightly dampening garments — particularly around fold lines — is recommended. Ensuring the garment is fitted as tightly and evenly as possible can also help improve results.
We also appreciate your comments regarding heat and performance improvements. Feedback like this is extremely valuable and will be passed on to our product team as we continue refining the product and customer experience.
If you would like additional setup tips or personalised guidance, please feel free to contact our support team at info@lissaire.com
and we’ll be happy to assist.
Kind regards,
Hana / Lissaire
it falls just short of the mark.
It’s a clever machine and works well for the main panels of a shirt, but it struggles with the details. I find that the shirt collars, cuffs and the waist line still come out a bit rumpled, meaning I have to keep my regular iron out anyway for touch-ups. It’s great for a "casual" look, but if you need a crisp, professional finish for a business environment, it falls just short of the mark.
April 10, 2026
Reply from Lissaire
Dear Arefin,
Thank you for taking the time to leave such thoughtful and balanced feedback.
We’re pleased to hear that you found the machine effective for the main areas of garments and appreciated the overall concept. At the same time, we completely understand your comments regarding finer details such as collars, cuffs, and waistlines.
As Lissaire uses heated air and garment tension rather than direct plate pressure, certain structured areas of garments can sometimes benefit from quick touch-ups with a traditional iron — particularly when aiming for a very crisp, formal finish. Many customers use Lissaire as a time-saving everyday solution, especially for casual and smart-casual wear.
We truly appreciate your honest feedback, as it helps set clear expectations and supports our ongoing product development and guidance improvements.
Thank you again for choosing Lissaire and for sharing your experience.
Kind regards,
Hana / Lissaire
Delivery time deserved 5 star
Delivery time deserved 5 star. Happy with the product.
However, needed an electrician to exchange the power plug. ( It appears that an power plug from Thailand or was installed. )
April 11, 2026
Reply from Lissaire
Dear Guido,
Thank you for your review and for your honest feedback.
We’re delighted to hear that you were happy with both the delivery time and the product itself. That’s great to know.
We do sincerely apologise for the inconvenience caused regarding the power plug. Following similar feedback from customers in different regions, we have since updated our ordering process and now provide region-specific adapters on our website to help ensure customers receive the correct outlet configuration for their location.
We truly appreciate you bringing this to our attention, as feedback like this helps us continue improving the customer experience.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Smooth machine & refund policy
Rating: 4 / 5 Stars
📦 Unboxing & First Impressions
The machine arrives as a compact, clever solution for those of us who dread traditional ironing. The assembly is relatively straightforward, and the concept of an inflatable "balloon" form that dries and presses simultaneously is a game-changer for a busy lifestyle. It’s perfect for shirts, trousers, and even delicate fabrics that you wouldn't want to touch with a hot metal iron.
🛠 The "Missing Piece" Hiccup
My experience took a turn during assembly. Despite the premium branding, my unit arrived with a fixed rod instead of the adjustable rod required for different garment sizes.
📞 Customer Service & Resolution (The Surprise Twist)
This is where Lissaire differentiates itself. When I reported the missing part:
The Process: They requested a video demo of the delivered items and the shipping labels.
The Response: Instead of a long back-and-forth or sending a single replacement rod (which they claimed they couldn't do individually), they opted for a full "returnless" refund.
The Result: Within 2–8 business days, the full amount (₹18,100) was credited back to my account. I was able to keep the machine, which—while slightly less versatile without the adjustable rod—is still 90% functional for free.
✅ Pros:
True Hands-Free: Great for multi-tasking on Saturday mornings.
Fabric Safety: Uses hot air (approx. 75°C) instead of direct metal contact, so no risk of "burning" your work shirts.
Customer Support: They stand behind their "Satisfaction Guarantee" with a very aggressive refund policy if something goes wrong.
❌ Cons:
Quality Control: Missing or incorrect parts (the movable rod was missing in the shipped packages), though it's not a fundamental failure in the machine.
April 28, 2026
Unprompted review
Reply from Lissaire
Dear Vineeth,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that you found the concept, functionality, and overall convenience of Lissaire valuable — especially for busy routines and delicate garments. It’s great to know that the hands-free experience is delivering the benefits we aim for.
At the same time, we sincerely apologise for the issue with the incorrect rod included in your package. While we’re pleased we could provide a prompt resolution, we completely understand your frustration and agree that this should not have happened in the first place. Feedback like yours is incredibly important and helps us continue improving our quality control processes.
We also truly appreciate your kind comments regarding our customer support team and resolution process. Our goal is always to handle issues fairly and efficiently whenever something does not go as planned.
Thank you again for your balanced feedback, your patience, and for giving Lissaire a try.
Kind regards,
Hana / Lissaire
The product works as promised
The product works as promised. My Shirts are dryed and ironed after the use. It will be a great help in the future.
April 8, 2026
Reply from Lissaire
Dear Patrick,
Thank you so much for your kind review.
We’re delighted to hear that the product is working as promised and that your shirts are coming out dry and smooth after use. It’s great to know that Lissaire will be a helpful part of your routine going forward.
Thank you again for choosing Lissaire and for sharing your experience.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Rob,
We’re sorry to hear that you were disappointed with your experience.
Regarding the plug type, we understand your frustration. Following similar feedback from customers in different regions, we have since updated our ordering process and now provide region-specific adapters on our website to help ensure customers receive the correct outlet configuration for their location.
If the unit was not functioning correctly, we would absolutely want to investigate this further, as this is not the experience we aim to provide.
Please feel free to contact our support team at info@lissaire.com with your order details so we can assist you directly and work toward an appropriate resolution.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Ian,
Thank you for your review — we really appreciate it.
We’re pleased to hear that your delivery arrived as expected and that the product met your expectations as well. Providing a reliable experience from start to finish is very important to us.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
It’s great product
March 23, 2026
Reply from Lissaire
Dear Rodolfo,
Thank you for your kind review.
We’re delighted to hear that you’re enjoying the product and that it’s meeting your expectations.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
VERY POOR AND ZERO MARKS FROM 1 ND HALF…
VERY POOR AND ZERO MARKS FROM 1 ND HALF MONTH WE HAVE NOT RECEIVED YOUR PARCEL PLEASE REFUND OUR AMOUNT AND DONT FULL INDIAN CUSTOMERS
March 23, 2026
Reply from Lissaire
Dear Dhaval,
We’re very sorry to hear about your frustration and understand how disappointing this experience has been.
After reviewing the shipment, delivery was attempted twice by the courier but was unfortunately unsuccessful. As a result, the parcel was returned back to the sender by the shipping company.
We sincerely apologise for the inconvenience and frustration caused by this situation. We would never intend for any customer to feel misled, and we respectfully reject the suggestion that we do not support customers in India fairly. We ship to many countries worldwide and always aim to resolve delivery issues as appropriately as possible.
Please contact our support team at info@lissaire.com with your order details so we can review the current status of your case and ensure the appropriate resolution is provided.
Kind regards,
Hana / Lissaire
I am trying to return the product
I have sent an email requesting information on how to return the package, but no one has responded. We tried the product and it is very cumbersome. It’s much faster if I iron something. It also takes up too much room. Please contact me about how to return this product.
March 20, 2026
Reply from Lissaire
Dear William,
We’re sorry to hear that the product did not meet your expectations and that you did not receive a timely response regarding your return request.
We understand that Lissaire may not suit every customer’s preferences or routine, particularly as it works differently from a traditional iron and does require some setup space. We appreciate your honest feedback regarding usability and storage.
We also apologise if your email was missed or delayed — that is not the level of service we aim to provide.
A member of our support team will be happy to assist you with the return process. Please contact us again at info@lissaire.com with your order details, and we will ensure your request is reviewed as quickly as possible.
Kind regards,
Hana / Lissaire
The product I received does not match…
The product I received does not match the description provided on the website and falls far below expectations. The quality and functionality are not as advertised.When I requested a return, I was asked to ship the product to China or the UK at my own expense. This is unreasonable, as the return shipping cost is higher than the price of the product itself. Instead of offering a fair resolution, the company pushed a discount and pressured me to accept it and keep the product.This experience reflects poor customer service and unfair business practices. I would not recommend purchasing from this seller. This experience has pushed me to stick with reliable e-commerce platforms that provide hassle-free, free return policies.
March 20, 2026
Reply from Lissaire
Dear Murali,
We’re sorry to hear that the product did not meet your expectations and that you were dissatisfied with your experience.
Lissaire works differently from a traditional iron, using heated air and garment tension rather than direct plate pressure, and we understand that expectations can vary depending on how customers anticipate the product will perform. For best results, garments should be slightly damp and correctly positioned on the frame, and we provide instructional videos on both our website and YouTube channel to help customers achieve optimal performance.
Regarding returns, our policy — which is clearly outlined prior to purchase — explains that non-faulty returns are customer-arranged and may be sent to one of our international return hubs depending on the customer’s location. We appreciate that international shipping costs can sometimes be significant; however, these charges are determined by courier providers rather than ourselves.
When customers express dissatisfaction, our support team may offer alternative resolutions such as partial refunds or discounts as an optional convenience to avoid customers incurring international return costs. These offers are never intended to pressure customers, but rather to provide additional options that some customers may prefer.
We genuinely regret that your experience did not meet expectations and apologise if our approach came across differently than intended.
If you would be open to it, we would still welcome the opportunity to review your case further. Please feel free to contact our support team at info@lissaire.com with your order details.
Kind regards,
Hana / Lissaire
What an absolute joke and fraud of a…
What an absolute joke and fraud of a company.
Placed order (#4288) on March 18. When the item hadn't arrived by April 10, I asked for a refund. Since then they have blown me off with responses indicating they'd get back to me with a "solution" soon. They haven't. It's now April 21, and it's clear this company intends to steal my money despite failing to deliver the goods.
I wholeheartedly do not recommend this company. The product actually seems like it sucks, too, which isn't a surprise given the thieves in customer service.
April 21, 2026
Unprompted review
Reply from Lissaire
Dear Drew,
We’re very sorry to hear about your frustration and understand why this experience has been disappointing.
To clarify the timeline, your order was placed on March 18th and collected by the courier on March 20th. The shipment moved normally through transit until March 31st, when it unfortunately became stuck within the carrier network.
Once this issue was brought to our attention, we were required to open a formal investigation with the shipping company before we could determine the appropriate resolution. While we understand this process can feel frustratingly slow from a customer perspective, we are unable to immediately classify parcels as lost without confirmation from the carrier.
As soon as we received confirmation that the parcel had been lost in transit, a full refund was promptly issued on April 20th - please note, this can take 5-7 working days for banks to process this back into your account.
We sincerely apologise for the delay, the communication frustration, and the overall experience. We also respectfully reject the suggestion that we intended to keep your money unfairly. Our goal throughout was to follow the correct investigation process and ensure a proper resolution was provided once the carrier confirmed the shipment status.
We genuinely regret that this experience fell short of expectations.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Darren,
Thank you for your kind review.
We’re pleased to hear that your product arrived in a timely manner and that you had a smooth experience.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
It took a little while to be shipped
It took a little while to be shipped, and it occupies a bit of space, but it thankfully works well on shirts that would otherwise need to be ironed.
March 18, 2026
Reply from Lissaire
Dear Tom,
Thank you for your honest and balanced review.
We appreciate your patience with the shipping time, and we’re glad to hear that the product is working well for your shirts — that’s exactly where many customers see the best results.
We also understand your point regarding space, and we’re always working to improve the overall user experience where possible.
Thank you again for your feedback and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Not working
March 18, 2026
Reply from Lissaire
Dear Jose,
Thank you for your feedback. We’re sorry to hear that the product is not working as expected.
This is certainly not the experience we want for our customers. In some cases, issues can be related to setup or usage, however if the unit is not functioning correctly, we would of course want to investigate this further.
We would recommend checking our user manual video on the website or our instructional videos on YouTube to ensure everything is set up correctly. If the issue persists, please contact our support team at info@lissaire.com with your order details so we can assist you and arrange an appropriate resolution if needed.
Kind regards,
Hana / Lissaire
Works fine
From a sales perspective it was good looking. Then I got scared since the follow or claim section was not clear or difficult to follow, made me think it was a scam. Ended up in a safe delivery of the product and it works just as described.
March 17, 2026
Reply from Lissaire
Dear Robert,
Thank you for your honest review — we really appreciate you taking the time to share your experience.
We’re sorry to hear that parts of the tracking or claims process felt unclear, and we completely understand how that could cause concern. We’re actively working to improve clarity across all stages of the customer journey to make everything as straightforward and reassuring as possible.
That said, we’re very pleased to hear that your product arrived safely and is working exactly as described — that’s great to know.
Thank you again for your feedback and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Dominick,
Thank you for your kind review.
We’re delighted to hear that you’re happy with the product and that your delivery was fast — that’s exactly the experience we aim to provide.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
I am very disappointed in this product
I am very disappointed in this product. I was able to put it together okay... kind of complicated, but it takes up SO much space, unless I take it apart every time. I doubt I'd want to construct it every wash day. However, my big complaint it that it doesn't really take out all the wrinkles, regardless of how tight the fit. The button placket at the front of shirts does not get steamed flat and still needs to be properly ironed. I regret spending over $200 on this and would like to return it and get a refund. What are my chances?
March 9, 2026
Reply from Lissaire
Dear Dianne,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that the product has not met your expectations.
We understand your concerns regarding setup, space, and overall performance. Lissaire is designed to provide a hands-free alternative to traditional ironing, using heated air and garment tension rather than direct plate pressure. While many customers find it highly effective for general wrinkle reduction, certain areas such as button plackets and thicker seams can sometimes require additional attention with a traditional iron.
For best results, garments should be slightly damp and fitted as snugly as possible on the frame, as this allows the system to smooth the fabric more effectively. Our user manual video on the website and instructional videos on YouTube also demonstrate techniques that can help improve results.
Regarding your request for a return, this would depend on your order details and eligibility under our return policy. We would be more than happy to review this for you and guide you through the available options.
Please contact our support team at info@lissaire.com with your order information so we can assist you further and work toward a suitable resolution.
Kind regards,
Hana / Lissaire
10/10 positive experinece
Thanks Lissaire for excellent service! I recommend this store to everyone.
March 30, 2026
Unprompted review
Reply from Lissaire
Dear Marta,
Thank you so much for your kind review.
We’re delighted to hear that you had an excellent experience with our service — that truly means a lot to us. Your recommendation is greatly appreciated and helps support our growing community.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Saves so much time
Lissaire provided the best customer service and took extra care in making sure my setup was perfect! The service is a must have and it has saved me so much time. It's given me back time to dedicate to my loved ones that was sorely missing. Especially with the fast shipping, I only wish I could have found it sooner
March 25, 2026
Unprompted review
Reply from Lissaire
Dear Vaery,
Thank you so much for your incredible review.
We’re absolutely delighted to hear that our team was able to support you and ensure your setup was perfect — that’s exactly the level of care we strive to provide.
It means a lot to know that Lissaire is not only saving you time, but also giving you more time to spend with your loved ones. That’s truly at the heart of what we aim to achieve.
We’re also very pleased that your delivery was fast and that your overall experience was a positive one.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
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