I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Car collected nice and early by pleasant driver, MoT carried out, I was phoned and told the car has "sailed through" the test, car delivered back to me. No muss, no fuss, which is as I prefer things.... See more
Company replied
Listers Audi Coventry always makes it a memorable experience in terms of customer care.Courteous, well informed staff who are very helpful.Works done and care delivered in time.Always look forward to... See more
Company replied
They always look after my car & myself with plenty of teas & coffee & biscuits . Explanation of what is being done ,Kim the service manager always go through the work to be done & will explain if I do... See more
Company replied
Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Car collected and returned for Service and MOT
All done on time and with no issues. Contact and collection all very pleasant and informative.
July 6, 2026
Unprompted review
Reply from Listers Group
Hi Wendy, thank you for your great review. We're delighted to hear that everything was completed on time and that you found the communication and collection process pleasant and informative throughout. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Ally, thank you for your fantastic review. We're delighted to hear that you received excellent customer service and had such a positive experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent customer service
I highly recommend Toyota Nuneaton car service to anyone looking for reliable and professional car care.
July 1, 2026
Unprompted review
Reply from Listers Group
Hi Kasia, thank you for your fantastic review. We're delighted to hear that you would recommend Toyota Nuneaton and that you were so pleased with the service you received. We really appreciate you taking the time to share your feedback and your recommendation, and we hope to welcome you back again soon, many thanks.
Very good.
The car was collected early in the morning and delivered back to us at Lunchtime by a very friendly driver who helped us with a lot of questions we had about the car, he had also washed it which was great. He was the only contact we had with the garage apart from a video and he was brilliant.
July 3, 2026
Unprompted review
Reply from Listers Group
Hi Janet, thank you for your great review. We're delighted to hear that the collection and delivery service worked so well for you and that the vehicle was returned looking its best. It's wonderful to know that the experience left such a positive impression and that you found the service both helpful and informative. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Desmond, thank you for your great review. We're delighted to hear that you received excellent service and found the team polite and helpful throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Mot with a smile!
Friendly, professional service with good communication.
July 2, 2026
Unprompted review
Reply from Listers Group
Hi Robert, thank you for your great review. We're delighted to hear that you received friendly and professional service, along with clear communication throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Collection of car early start which is…
Collection of car early start which is good
Serviced mot and checked air con
All good
Brilliant service
June 29, 2026
Unprompted review
Reply from Listers Group
Hi Sally, thank you for your great review. We're delighted to hear that the collection service, MOT and vehicle checks were all completed smoothly and that everything met your expectations. We really appreciate you taking the time to share your feedback and are pleased you received such brilliant service. Many thanks again.
I feel totally ripped off
I feel totally ripped off. Charged over £518 including £154 for just diagnosis and £180 per hour for simply changing SOS back up battery. Take my advice, always get a 2nd quote as after the event I was quoted total £247 from a different VW dealer ! Would never go back to Listets
July 2, 2026
Unprompted review
Great service experienced during MOY by Kieran Moran .
Great service experienced during MOT this week.
July 1, 2026
Unprompted review
Reply from Listers Group
Hi Tony, thank you for your great review. We're delighted to hear that you had a positive experience with us during your MOT visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Kodiaq service and MOT
My Kodiaq was booked in for a service and MOT and the staff at Skoda Coventry were fantastic from start to finish. Booking was made with help from Jessica Kenny who advised what work needed doing for the service, received a detailed health check video from Adam Cox and my dedicated service advisor Kelsey Manton was simply amazing, she kept me updated throughout the day and helped with payment as I had opted for collection and delivery service but was unable to make it home in time for delivery. I will be using this service again next year.
July 1, 2026
Unprompted review
Reply from Listers Group
Good morning Russ, thank you for your fantastic review. We're delighted to hear that you received such a positive experience from start to finish and that the team kept everything running smoothly throughout the day. It's great to know that the communication, updates and flexibility around your collection and delivery arrangements made such a difference. We really appreciate you taking the time to share your feedback and look forward to welcoming you back next year, many thanks.
Mixed
LIKE. Ellie, my advisor was excellent.
DISLIKE. I always feel Listers are trying to screw as much money out of the customer as possible without really considering a customers real requirements. Dp I need an 80k mile service at 53k miles on the clock? Report said car MIGHT fail an MOT because of a chip on the windscreen and offered to replace for £1000+ I refused then was quoted £700+. In fact position of chip means there is no risk of MOT failure and specialist will cost much less.
June 29, 2026
Unprompted review
Efficient service delivery
Efficient service delivery, clear communications and questions answered proffessionally
June 26, 2026
Unprompted review
Reply from Listers Group
Good morning Thandie, thank you for your great review. We're delighted to hear that you experienced efficient service, clear communication and professional support throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Good morning Jimmy, thank you for your great review. We're delighted to hear that you found the service helpful, timely and good value, and that the team made such a positive impression. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Loss of Trust
Vehicle failed its MOT at another Listers Audi dealership due to a split in a rear tyre. No other faults were found. Rear tyres replaced within two weeks and the vehicle booked into Listers Audi Coventry for a re-test. This time it allegedly failed due to a ‘lower bent link arm bush split’. As this wasn’t identified as a fault or advisory at the time of the first MOT, I decided to book it in to an independent MOT centre for a second opinion. Low and behold no faults were found and the vehicle successfully passed its MOT. The cost of replacing the bush was quoted as being £646.80 by Lister Audi Coventry, where as in reality all it cost to successfully obtain an MOT certificate was the £56.00 for a re-test at another test centre. Despite Listers Audi Coventry being the dealership the vehicle was originally purchased from, and based upon this most recent experience, I have lost all trust in them.
June 26, 2026
Unprompted review
Reply from Listers Group
Good morning Stefan, thanks ever so much for your great review. It's lovely to hear that you received friendly, helpful and prompt service during your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Good work done
Good work done, but a mess up over the times from them to us, as got told one thing but then found out what we was told was not wright.
July 1, 2026
Unprompted review
Reply from Listers Group
Good morning Duncan, thank you for your review. We're pleased to hear that you were happy with the work carried out on your vehicle. We are sorry, however, to learn that there was some confusion regarding the timings and that the information provided was not consistent. We appreciate you bringing this to our attention, as clear communication is important to us, and your feedback will help us improve. Thank you again for taking the time to share your experience.
Booked for a first MOT as the service…
Booked for a first MOT as the service interval is now longer than 12 months. Easy to book on line and pick a slot where i could wait, very quick and the car came back immaculately clean. The staff were all very nice, friendly and helpful.
July 1, 2026
Unprompted review
Reply from Listers Group
Good morning Neil, thank you for your great review. We're delighted to hear that booking your MOT was straightforward and that you found the process quick and convenient. It's also lovely to know that the team were friendly and helpful throughout your visit, and that your car was returned looking spotless. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
The service team where extremely helpful
The service team were extremely helpful as I had booked my car in a puncture repair but the front of desk making sure they had a tyre if it couldn’t be repaired and they had to order in from another listers outlet . Unfortunately I did need a new tyre. The price was very reasonable compared to other places as they cleaned the car for me.
July 1, 2026
Unprompted review
Reply from Listers Group
Good morning Mr Hines, thank you for your great review. We're pleased to hear that the team were able to help quickly and proactively, ensuring everything was in place should a replacement tyre be needed. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
They always look after my car & myself…
They always look after my car & myself with plenty of teas & coffee & biscuits . Explanation of what is being done ,Kim the service manager always go through the work to be done & will explain if I do not understand. This is Toyato at Grantham in lincolnshire .Harry Mcdonald is in customer service & keeps me informed how the car is progressing.They are both very helpful. That is why I am always going back for servicing of my car .Thank you both for all your hard work which is really appreciated.
June 30, 2026
Unprompted review
Reply from Listers Group
Good morning Linda, thank you for your wonderful review. It's fantastic to hear that you continue to choose us for your servicing and that both you and your car are always well looked after during your visits. We're delighted that the team's communication, explanations and attention to detail help make the experience so positive and reassuring. We really appreciate your continued loyalty and kind words, and we look forward to welcoming you back to Toyota Grantham again soon.
Excellent service from Tomos and the…
Excellent service from Tomos and the team well done to you all
June 30, 2026
Unprompted review
Reply from Listers Group
Good morning, thanks ever so much for your fantastic review. We're delighted to hear that you received such excellent service and felt well looked after throughout your visit. It's wonderful to know the team helped make your experience such a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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