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Litecraft Reviews 7,396

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, beautiful design, and good value, often noting that items look more expensive than they are. Many appreciate the ease of ordering and the swift, well-packaged delivery, with some receiving their items within 24-48 hours. However, some people experienced issues with delivery, including items being left in inappropriate places or with incorrect recipients. A few customers also reported receiving faulty products or items with manufacturing defects, such as misaligned fixings or difficulty fitting bulbs. There were also occasional mentions of unresponsiveness from customer service regarding order inquiries or issues.

What people talk about most

Product

Reviewers express satisfaction with the products, highlighting their good quality, competitive pricing, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Price

Users describe positive interactions with price. Customers consistently praise the competitive and great... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more

Company replied

Rated 5 out of 5 stars

Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more

Company replied

Rated 5 out of 5 stars

Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more

Company replied


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Lamp Shade Supplier
  4. Light Bulb Supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

G9 Bulbs

Very quick to receive.

February 5, 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Easy ordering and quick delivery.

Ordering was easy and delivery was equally good. Sadly I had ordered the wrong item and I obtained the company’s immediate permission to return the purchase, at my expense of course. This I have done and expect to receive a refund in the next few days.

February 5, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Easy to place the order and arrived a…

Easy to place the order and arrived a lot earlier than I expected. Thank you very much.

January 28, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

All Round Great Experience

Item was exactly what I needed, the price was really good and delivery was quick. Very happy with this transaction.

February 2, 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Super service all round.

Super fast delivery, well packaged, cheaper than the rest and the item was exactly as advertised.

February 2, 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 3 out of 5 stars

It arrived was not entirely happy that…

It arrived was not entirely happy that it was left with someone who spoke no English and the driver blocked other residents in the block of flats I live in not very though or considerate.
Other vehicles could not get around or past him!! 😡

February 5, 2026
Litecraft logo

Reply from Litecraft

Good afternoon, we are sorry to hear about your problem with the delivery driver. We hope that you like your product. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Exactly what I needed

Easy to order, although I would have preferred to pay by debit and not through Apple Pay but I can’t fault the delivery, or the product, exactly what I needed.

January 31, 2026
Litecraft logo

Reply from Litecraft

Good afternoon and thank you for your great feedback. We do offer multiples options to pay at our checkout. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Quick prompt free delivery and…

Quick prompt free delivery and reasonably priced bulb for the light I bought from litecraft

February 1, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Delivery appalling

Litecraft bulbs were delivered by Amazon who e mailed to say they " were handed to resident" clearly a lie as I was 70 miles away. I had left a clear instruction on Amazon to place behind the storm door. Instead they put a note through saying " in black bin" - floating electric bulbs and packaging dripping wet . I'm not criticizing the seller but have no way to test bulbs as the coachlight I wanted them for has not been fitted yet . I'm not sure they're safe to test anyway. Updated...
I now have my coachlight up and working the bulb comes on when required and is brighter than I had imagined. It does not stay on long but adequate for approach and unlocking the door. Very happy with the unit.

February 7, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We are very disappointed to hear that the courier service let you down; we will open an investigation into this. If you require any further assistance, please do not hesitate to get in touch with our team at customerservice@litecraft.co.uk. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Good quality. Courier pleasant and friendly.

January 30, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Easy to order

Easy to order. Reasonable shipping FB speed. Great quality item.

January 30, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 1 out of 5 stars

Lamp was delivered with broken…

Lamp was delivered with broken packaging and broken fitting so we did not accept it when delivered. DPD should return to you

January 30, 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your honest feedback. We are very disappointed to hear that your light was damaged in transit. We will check with the courier, and as soon as it arrives back with us, we will refund you as a priority. We can only apologise that this has happened. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Excellent service throughout purchase

Excellent service throughout purchase. Easy site to navigate and excellent communication. Great prices and fast reliable delivery. Would highly recommend. *****

January 29, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Straight forward purchase & was kept up…

Straight forward purchase & was kept up to date with the delivery
Very pleased with my light & lucky enough to buy in the sale - will purchase again from this company

January 27, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 2 out of 5 stars

One of the lights was fabulous but the…

One of the lights was fabulous but the other had a lot of fixings faults , unfortunately we had to re-drill some areas and replace screws as it had to be put up this weekend and we did not have time to return and await another one all the fixing points seem to have been in the wrong places and the screws were not long enough due to this

January 29, 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We are sorry to hear about your problem, and we can only apologise. If you do require further assistance, please do not hesitate to get in touch with our customer service team at customerservice@litecraft.co.uk. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars

Fast well packaged delivery

I ordered a light from this company, I already have 2 of the same.
Delivery is fast and item arrived well packaged,
I have dropped 1* because I was given a 10% off code for signing up to emails but it didn't work

January 15, 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

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