Livefood UK Ltd. Reviews 

519
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

After the debacle with my usual supplier I turned to Livefood UK. It's early days but from what I have seen so far I am delighted with their service and the quality of the product.

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience . Have used livefoodtamworth for a while now , tried other companies before and none of them compare . My bugs are always delivered fast , I think the most dead bugs I’... See more

Rated 5 out of 5 stars

Cheaper and better - been using them for a few months now to buy bulk as it is cheaper than feeding from pet stores but no compromise on quality. Website is easy, phoned for help regarding a hot weath... See more

Company replied

Rated 3 out of 5 stars

Ordered the product and received it within 2 days which was better than my expectation. However although it was wrapped in copious amounts of bubble-wrap the packaging had slightly split inside, leaki... See more

Company details

  1. Pet Store

Information provided by various external sources

We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd. Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate. Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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4.6

All reviews

(519)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor from a normally reliable source

I am writing to complain about the state of the order that we received. There were numerous dead locusts in the bag totalling 24, nearly a quarter of what we had ordered and 2 days worth of feeding for our bearded dragon. We are regular customers and in addition to the rise of cost for the order, the quality of the product was extremely shoddy.

August 12, 2013
Unprompted review
Rated 5 out of 5 stars

reliable delivery service

Very pleased with the whole service. Delivery is reliable and when I commented about one delivery having a number of hoppers that seemed not to last, they took my comments on board and its never happened again, maybe it was just a one off. Very accommodating when changing delivery day and then back again. All in all very satisfied.

August 12, 2013
Unprompted review
Rated 5 out of 5 stars

great service and communication

One thing I ordered was out of stock but I got regular status updates and it was sent to me as soon as they had it. Postage a little steep but the items came really quickly and well packaged. Highly recommend.

August 10, 2013
Unprompted review
Rated 5 out of 5 stars

your beardies will be happy

very fresh crickets,size exactly as i wanted , quick delivery , good prices.i recommend for everyone whos got bearded dragons.

August 10, 2013
Unprompted review
Rated 4 out of 5 stars

Reasonable

I've only ever ordered locusts from the site for long while now but just lately I'm getting quite a few stow a away crickets within my purchase which I'm not happy with but more importantly it seems the company have change their sizes. They use to sell extra large now it seems to have gone to medium/large to adult. I ordered the medium/large ones but they seem to have become small to medium size, as a result I have had to switch my provider because they are too small and adult is too big. Other than that I can't complaint, the price is worth the purchase and the delivery has always come next day :-)

August 9, 2013
Unprompted review
Livefood UK Ltd. logo

Reply from Livefood UK Ltd.

Hi
We have not changed the sizing of locusts but at the time your order was placed, the Large and XL locusts were not available in the bulk bags.

We normally sell locusts in 8 sizes:
Hatchling, Small, Small/Medium, Medium, Medium/Large, Large, XL and Adult.

This time you have purchased locusts 2 sizes smaller than you usually buy which is why they seem so small to you.

We hope to have Large and XL available in bulk bags again very soon.

Rated 5 out of 5 stars

Great site. quick delivery :)

Live food UK is great for buying reptile food and other products online. The site is easy to use with a wide range of products and delivery is really quick. Never had an issue when using this site and I would use again!

August 8, 2013
Unprompted review
Rated 2 out of 5 stars

Fast delivery but poor quality

I ordered 6 Adult locusts and on arrival only two where alive, the packaging was the same as if I had bought them in a shop and not exactly what I would expect for transit.
If they had arrived living (as I would expect from a company called "livefood") I would be happy with the over all experience but as it stands I am not.

August 7, 2013
Unprompted review
Livefood UK Ltd. logo

Reply from Livefood UK Ltd.

Hi
We are very sorry to hear that, ocassionally something goes wrong during transport (they could have been left somewhere in full sun and overheated) and they do not arrive alive.
We do guarantee live arrival so please email sales@livefood.co.uk and we will be happy to replace the dead locusts.

Rated 5 out of 5 stars

Very good shopping experience

I have ordered from Livefood for a while now, the 1st order of mealworms (for the garden sparrows who love them) arrived the following day, well packed and labelled as live insects, I thought it would be a 1 off and it would be slower next time but every order I have put in has arrived the next day. Livefoods have also kept me up to date with the status of the oder and I have no hesitation in reccommending them

August 7, 2013
Unprompted review
Rated 4 out of 5 stars

Quick

Excellent speed and communication, but the last batch had a few stowaways in the tub-- some kind of black beetle.

August 7, 2013
Unprompted review

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