Livefood UK Ltd. Reviews 

519
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

After the debacle with my usual supplier I turned to Livefood UK. It's early days but from what I have seen so far I am delighted with their service and the quality of the product.

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience . Have used livefoodtamworth for a while now , tried other companies before and none of them compare . My bugs are always delivered fast , I think the most dead bugs I’... See more

Rated 5 out of 5 stars

Cheaper and better - been using them for a few months now to buy bulk as it is cheaper than feeding from pet stores but no compromise on quality. Website is easy, phoned for help regarding a hot weath... See more

Company replied

Rated 3 out of 5 stars

Ordered the product and received it within 2 days which was better than my expectation. However although it was wrapped in copious amounts of bubble-wrap the packaging had slightly split inside, leaki... See more

Company details

  1. Pet Store

Information provided by various external sources

We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd. Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate. Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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4.6

All reviews

(519)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

I bought some crickets for my chameleon. They arrived the next day in an appropriate box and good condition. I am very satisfied. Thanks!

October 6, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent value, great quality and would definitely recommend

I found this website online because I was fed up of going to the local reptile shop to find it closed or they wouldn't have what I needed.
The crickets were cheaper here and they came very quickly and all alive unlike the reptile shop. The background and bamboo are great and my chameleon loves them.

October 6, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have been a customer of Livefood for 8 years & have always found them to be a reliable company. Their website is easy to navigate with a great range of products at reasonable prices. I mostly order live insects & these almost always arrive the day after ordering, despite me living in NE Scotland. Any questions or problems I may have are dealt with promptly. Highly recommended.

October 6, 2013
Unprompted review
Rated 5 out of 5 stars

fast and efficient

Thank you for your excellent service throughout the time I have been ordering from you.
On the extremely rare occasions that things have gone wrong, you have always, without question, put things right immediately.
My wild birds and Quail also thank you for their regular delivery of juicy mealworms.

October 4, 2013
Unprompted review
Rated 5 out of 5 stars

cannot fault on anything

I use this website on a weekly basis and have never had any problems. the orders are dispatched within a few hours and the insects are always good quality. good value for money as well

October 2, 2013
Unprompted review
Rated 5 out of 5 stars

Quality Live Food

I have been using Livefood UK Ltd for a couple months now for my
daughters two bearded dragons.
We have been getting the Brown Crickets.
They always come the next day and all alive.
I buy the bulk which is around 800-1000 crickets and
they last well.
If you need live food i would use these guys.

October 2, 2013
Unprompted review
Rated 5 out of 5 stars

Amazing

We get our bugs on time and they are how we hope but the locusts are getting smart so we have to be creative and find a new way to get them into my lizards viv! But they are as ordered, we just need the dumber locusts!!

October 1, 2013
Unprompted review
Rated 5 out of 5 stars

Great service, excellent quality, fast delivery.

I've been using Livefoods UK for 7 years and have been very impressed with their efficiency, good service, fast delivery, easy to use website, and great quality products. In over 55 orders over the years everything has always arrived in good time and the livefoods were invariably alive and kicking and in great condition. Well done Livefoods UK, I will keep coming back!

September 17, 2013
Unprompted review
Rated 5 out of 5 stars

brilliant

I was really impressed with the quality and service I received would definitely recommend it to anyone and have they are awesome

August 18, 2013
Unprompted review
Rated 2 out of 5 stars

Delivery took forever

Next day delivery was paid for and order didn't turn up for over a week.
This is not the first time this has happened but it will be the last as we will be changing suppliers.

August 18, 2013
Unprompted review
Livefood UK Ltd. logo

Reply from Livefood UK Ltd.

We are very sorry to hear that, one of the items on the order was marked as "low stock" at the time your order was placed, with a message that explained that it may cause a delay in your order being despatched if you continued with that item in your basket. We also sent you an email to explain that we were waiting for that item to arrive.
We were expecting new stocks of that item to arrive the next day which would have been a Wednesday but unfortunately the new stocks did not arrive until late on Thursday so we missed the deadline for our curiers to collect on Thursday. We would have sent the Order Friday but as you are not open on a Saturday to accept delivery we had to leave this until the following Monday to despatch.

Rated 4 out of 5 stars

Excellent!

Everything went smooth and easy, 4 days after i ordered my package it arrived at my house in Denmark, with only very few insect casualties, even though it took 4 days and was sent from 1 country to another,

The one thing that did bother mé though was the Price of the delivery, Way too expensive, it cost mé £13 in delivery for an ordet that weighs 1,2kg and cost £22, that means delivery cost mé Half of my total for the insects,

But if you're from THE UK deffo 5/5 Stars.

Great shop!

August 13, 2013
Unprompted review
Rated 5 out of 5 stars

great service

Never had problems. My orders are allways top quality and I will continue using this fantastic service

August 13, 2013
Unprompted review

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