Livefood UK Ltd. Reviews 

519
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After the debacle with my usual supplier I turned to Livefood UK. It's early days but from what I have seen so far I am delighted with their service and the quality of the product.

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience . Have used livefoodtamworth for a while now , tried other companies before and none of them compare . My bugs are always delivered fast , I think the most dead bugs I’... See more

Rated 5 out of 5 stars

Cheaper and better - been using them for a few months now to buy bulk as it is cheaper than feeding from pet stores but no compromise on quality. Website is easy, phoned for help regarding a hot weath... See more

Company replied

Rated 3 out of 5 stars

Ordered the product and received it within 2 days which was better than my expectation. However although it was wrapped in copious amounts of bubble-wrap the packaging had slightly split inside, leaki... See more

Company details

  1. Pet Store

Information provided by various external sources

We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd. Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate. Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(519)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% satisfied everytime

The process of ordering is easy to follow. The insects are always in good condition and last a lot longer than when I was buying from the pet shops so has saved me some money.
Great company to buy from

October 15, 2013
Unprompted review
Rated 5 out of 5 stars

EXCELLENT QUALTIY AND FAST DELIVERY EVERY TIME

EVERYTHING IS SPOT ON, QUALITY OF LIVE FOOD IS FAR SUPERIOR TO MY LOCAL STORE. FAST DELIVERY EVERY TIME.
MY ONLY CRITICISM IS YOU CAN'T PAY WITH PAYPAL ANYMORE MAKING THE PAYMENT STAGE MORE TIME CONSUMING. (SOMETHING I AM ALWAYS SHORT OF....TIME)

October 14, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent prices and delivery times

I have been very happy while using this company to order various items. I regularly buy bugs for my lizard and they always arrive the next day despite only using standard delivery, better so than some of the huge companies that run on-line ordering. Out of the many times I have ordered only once has there been a problem in that the sack holding the crickets had a hole so they had to my surprise made it into the box it comes in which I happened to open in my room (yup some escaped). This was only a minor indecent and was clearly a one off and I'm yet to see this problem happen again. All in all a great company to purchase from, quick delivery times, some great prices and send you an e-mail every step of the way so you know when it has been processed, dispatched etc.

October 14, 2013
Unprompted review
Rated 5 out of 5 stars

brilliant

The website is quick and easy to use and i believe eventho i used royal mail i recieved my order the next day

October 14, 2013
Unprompted review
Rated 4 out of 5 stars

Great fast shipment.

Very few dead and a great fast service. Lots of locusts at least 50 in there. My only problem were the three crickets that I had to get rid of, otherwise excellent service. Easy to order with no complications also a great website layout easy to navigate.

October 14, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent Service

This website is great for the product that I need, there are two main sites that I buy my live insects from, and this one is the best out of the two, always has what I am looking for at reasonable prices, will shop there time and time again, many thanks :)

October 13, 2013
Unprompted review
Rated 5 out of 5 stars

Would def use again

Found the website really easy to navigate. And was really impressed with the fact u can get mixed sizes in a bag. Really quick delivery & will def be using again for next lot

October 13, 2013
Unprompted review
Rated 5 out of 5 stars

Fast food for reptiles

I have been ordering from Live Food for over a year and have always received fast service. The reptile food is good quality and lasts. I order every two weeks. I had a problem once where my parcel was left outside in the winter. It was replaced immediately.
Great service : )

October 13, 2013
Unprompted review
Rated 5 out of 5 stars

great

really good firm to deal with , have dealt with them since 2008 buying live-food at least once a month sometime more

October 13, 2013
Unprompted review
Rated 5 out of 5 stars

great,affordable and fast

the site is great,easy to navigate,great prices and straight forward buying with no bells and whistles.
But the option to make automatic repeat orders is certainly stress free. Prices are affordable good quality items can't go wrong with them tbh...

October 13, 2013
Unprompted review
Rated 3 out of 5 stars

product good but delivery not so good.

I came back from holiday and needed to get some livefood pretty urgently, so I ordered some from this website and paid quite a bit of money for next day delivery. It still took two and half days to recieve my order. It seems as though the problem is with royal mail not with the company.

October 13, 2013
Unprompted review
Livefood UK Ltd. logo

Reply from Livefood UK Ltd.

Hi
I am very sorry to hear that, the couriers tracking shows that this order was despatched by us the same day and delivery was attemted the following day but there was no answer.

It was collected by you from the delivery office the day after.

Rated 3 out of 5 stars

Ok service. Has gone down hill in the past month.

I've been ordering from livefoods for a couple years now and they had been fantastic up until recently. They claim that if you order before 3pm weekdays that your food will arrive the next day (witch it had been for the past 2 years), now a days your lucky to get it in two days after order.

I will be looking for an alternative source but if I can't I will use them as their prices are good.

October 11, 2013
Unprompted review
Livefood UK Ltd. logo

Reply from Livefood UK Ltd.

Hi
I am very sorry for the delay, however for us to be able to process and despatch the order the same day you need to place the order before 2pm Monday - Thursday and before 11am on Fridays.

This order was placed at gone 2pm on Friday so was not despatched until the folowing Monday.

Rated 5 out of 5 stars

Fast, reliable service !

Crickets arrive on time, healthy and to bestvof my knowledge happy! Varying ages arrived which was handy as I had ordered too many for just 2 frogs and no doubt had they all been mature adults I'd have had most succumb before becoming frog food. Will defianately be using there services again 😊

October 10, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look