Live Oak Bank Reviews 

1,964
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 796 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and professional staff, often described as helpful, knowledgeable, and responsive. Many people appreciate the smooth and efficient user experience, from easy account opening and seamless transfers to a well-designed website. Consumers also frequently praise the competitive and high interest rates offered. However, some people mentioned difficulties with the account opening process, including extensive paperwork or conflicting information. A few others noted that interest rates declined or that terms were not clearly communicated. Some reviewers also experienced unhelpful or unresponsive customer service when trying to resolve issues.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use for their website... See more

Customer service

Customers had positive experiences with customer service, often highlighting the ability to speak with a... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting quick money transfers and bonuses awarded on... See more

Price

Customers consistently note positive experiences with price, often praising the good and competitive interest... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Live Oak Bank is consistently offers one of the highest rates available on savings accounts. I rarely need assistance, as their website offers enough functionality to meet my needs. However, when I... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely m... See more

Company replied

Rated 5 out of 5 stars

Very Satisfied with Live Oak Bank. I have been a customer for numerous years, mostly purchasing CD's and now have opened a savings account. Everyone I have dealt with has always been exceptionally fri... See more

Company replied

Rated 5 out of 5 stars

Live Oak's online application was very easy to use. I was able to transfer funds easily from another bank. The interest on the savings account is very competitive with other high yield savings account... See more

Company replied


Company details

  1. Bank
  2. Savings Bank

About Live Oak Bank

Written by the company

Live Oak Banking Company

Live Oak Banking Company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are.

Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.

Business Loans
Business Banking
Personal Banking

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,964)

796 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent!

I love Live Oak Bank! Their web interface, transfers, and other aspects are all super easy. When I signed up for a bonus, the bonus was awarded right on time. Nothing but good things to say about Live Oak and I hope to bank with them for many years to come!

September 29, 2025
Live Oak Bank logo

Reply from Live Oak Bank

Mike, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words, Ken! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 5 out of 5 stars

Easy set up.

Easy set up.
Great rates.
Easy transfers.

June 21, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Stephanie, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

Long time customer

I’ve had nothing but the best banking experiences with Live Oak Bank over many years beginning with their Founders Savings Account. Transfers in and out are accomplished smoothly and in a timely manner.
Interest rates are usually competitive.
Instructions for processing mature CD’s always are presented well in advance of maturity date and options fully explained.
I’m very satisfied with Live Oak Bank.

June 14, 2026
Live Oak Bank logo

Reply from Live Oak Bank

We’re thrilled to hear you had a great experience with your savings accounts and CDs. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

I love how easy it was to open a high…

I love how easy it was to open a high yield savings account! The linking of my other accounts to transfer money was so smooth too! I also appreciate how simplistic the app is. I don't need to many fancy things for a place to simply store my savings. Thank you for making it so easy!

June 11, 2026
Live Oak Bank logo

Reply from Live Oak Bank

April, we appreciate your support and are glad to hear things are going well. Thanks for banking with Live Oak!

Rated 5 out of 5 stars

Good personal & rates with bank…

Good personal & rates with bank promotions. Look to expand your product line in the future.

June 17, 2026
Live Oak Bank logo

Reply from Live Oak Bank

AJ, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

The app is simple and easy to use

The app is simple and easy to use. Great experience so far with Live Oak.

June 15, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words, Brian! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 4 out of 5 stars

No problems.…

Have not had any problems with Live Oak! Interest is ok

June 17, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thomas, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars
Live Oak Bank logo

Reply from Live Oak Bank

Dennis, we’re thrilled to hear you had a great experience opening your account. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

The site is very easy to use and…

The site is very easy to use and secure, protecting sensitive information.

May 25, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Jennifer, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 5 out of 5 stars

I’ve been banking with Live Oak for…

I’ve been banking with Live Oak for years and it’s been a good experience all these years.

June 15, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Michelle, we appreciate your support and are glad to hear things continue to go well. Thanks for banking with Live Oak!

Rated 5 out of 5 stars

Good Old Fashioned Service...No Gimmicks

Friendly user interface...the information you want or need is right there...no clutter. Easy transfers. Good rates.

June 15, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Yvonne, thanks for sharing your experience. We’re grateful to have you as part of the Live Oak community!

Rated 3 out of 5 stars

Supposed to give $200 for making a…

Supposed to give $200 for making a large deposit and the $200 was not given.

June 3, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Hi Gil,

Thank you for taking the time to share your feedback.

While we’re unable to discuss specific bonus payout details publicly, we’d appreciate the opportunity to take a closer look and provide additional context.

We invite you to reach out to our team of Customer Success Managers at (866) 518-0286, Monday through Friday, 8:00am to 11:00pm EST.

We look forward to hearing from you.

Rated 5 out of 5 stars

Web interface is great

Web interface is great. Rates are great. All you want.

June 7, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Thanks for the kind words! We’re proud to be your banking partner and excited to support your journey ahead.

Rated 1 out of 5 stars

Venue is terrible

Venue is terrible. No slope on seating makes it very hard to see. Will never buy a lawn seat again because of the obstructed views.

June 14, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Hi Steven, thank you for sharing your feedback - we’re sorry to hear about your experience.

While Live Oak Bank is the naming sponsor of Live Oak Bank Pavilion, we are not involved in the venue’s operations or seating design. For questions or feedback about the venue, we recommend reaching out directly to the pavilion team or Live Nation so they can better assist.

We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Everything that was described

Everything that was described, % rate and transfers has been true

June 14, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Jeff, we’re thrilled to hear you are having a great experience. Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 3 out of 5 stars

Customer Service Great; Interest Rate Not So Much . . .

The good news is that when my account was hacked and $20,000 stolen, Live Oak Bank worked diligently to retrieve it and succeeded. It is an act for which I will be eternally grateful. But their interest rate has continued to fall ever since I opened my account.

June 16, 2026
Unprompted review
Live Oak Bank logo

Reply from Live Oak Bank

Christopher, thank you for sharing your experience. We’re so glad our team could help support and make your experience a great one.

Rated 5 out of 5 stars

Great service

Great service! Very security focused!

June 8, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Alexander, thank you for being a Live Oak customer! Thanks for choosing Live Oak - we’re here to help you keep growing.

Rated 5 out of 5 stars

LOB Really Couldn't be a Better Internet Bank!

Originally attracted to LOB for its very good APY in 2019. Over the years I've been really impressed with the service and efficiency of transaction -- we use the bank to hold all our current, non investment savings and when needed can easily move funds to our checking account on time (usually taking only a single business day.
Phone support is fantastic with knowledgable & responsive call center personnel.
(Over the years we've several accounts with other internet banks that can't compare to LOB.
You will not be disappointed if you move to Love Oak Bank.

June 7, 2026
Live Oak Bank logo

Reply from Live Oak Bank

Mike, we’re thrilled to hear you continue to have a great experience. Thanks for choosing Live Oak - we’re here to help you keep growing.

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