Sans Reviews 

170
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how easy the products are to set up and note that both the air and water purifiers make a massive, noticeable difference in daily freshness. People frequently mention that online ordering is simple and fast, while the units run remarkably quietly and effectively eliminate household dust, pet dander, and unwanted cooking odors. Some reviewers were not happy with customer support, mentioning frustrating communication hurdles and difficulties getting proper assistance with product returns or replacement parts. A few consumers also pointed out ongoing challenges with obtaining replacement filters through the automated subscription models.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it is very effective at purifying the air and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional performance and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the units are simple to... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting quick responses and helpful support... See more

Order

People report positive experiences with order, noting that ordering and delivery are remarkably easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived in good condition. Found it very difficult to reinstall the filter after removing the power cord. Could have been made more clear in the manual. Also on 2nd day colors on air quality indicat... See more

Rated 5 out of 5 stars

A nice purchase experience always gets better when it actually works as intended. Online purchases can go sideways quickly, the sting is worse when the scam is exposed. Sans will go in the legit... See more

Rated 5 out of 5 stars

The Sans Water Purifier was easy to unpack and set up and simple to get started drinking fresh and clean water once again. We bought an extra Glass Pitcher so that we can use one for our Keurig Coffee... See more

Rated 5 out of 5 stars

Just reading reviews definitely inspired our purchase! Then, we knew someone who purchased two! Couldn’t be happier with the elimination of dust and odors from cooking or from using scents like per... See more


Company details

  1. Home Goods Store
  2. Environmental Health Service
  3. Water Purification Company

Written by the company

At Sans, we believe that home should be your healthiest place. That's why we create thoughtfully designed products that improve the quality of what surrounds you every day—starting with the air you breathe and the water you drink.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(170)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A quality product

A quality product. We'll constructed and easy to operate and maintain. After two weeks of operation the air quality has definitely improved.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend, great product and superb service

Had a wonderful experience with Sans- after searching and researching for the best product I ordered the water unit. The next day, I realized it was scheduled to arrive while I was away, and I panicked that it would sit outside my door for a week/ so I asked for some help. Within a few hours a kind customer service person enabled an easy cancellation and I re- ordered my unit when I got back from my trip. It soon arrived and is now fully set up- easy and clear directions and I have 2 pitchers in the fridge. It’s a great unit. I had a reverse osmosis machine 40 years ago that was a fortune and loud as heck- and took up half of my counter space. SANs made everything easy-great water, great design and wonderful humans taking care of their customers. I’ll be be a loyal customer and shop for air products next. Excellent quality, superb design, rapid water filtering (a minute or two a pitcher) and crystal clean. Well packed and a service standard to be followed.

May 25, 2026
Unprompted review
Rated 4 out of 5 stars

Sans is a wonderful fan that is…

Sans is a wonderful fan that is cleansing the air in my entire home. About June 22 it will have cleaned the air for a month. It show my air conditioner apparatus is working, sans numbers are 2-4. Shows blue, and red when I used a spray in my home. So it does work. Wish it ran longer than 8 hrs. The highest fan is loud, but medium works silently. I bought it for allergies, dust, bacteria and mold, and pet dander along with cat box odors. I haven’t seen a difference in the air in the room farthest from the fan yet.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Sans Water Purifier and it…

I purchased Sans Water Purifier and it was the best decision I've made in the past few years. I thought I was doing well by purchasing my fridge's water filter and alkaline water for my water dispenser. But I was still struggling with drinking water. I always needed some kind of flavoring added just to drink it. After my Sans arrive and flushed the filters, when I tell you the minute the water hit my lips ... I couldn't stop drinking until it was done. And then I went back for more and finished that glass. I knew I wasn't drinking enough water but my goodness, this told me everything I needed to know. I was dehydrated.

The icing on the cake happened on my treatment day. I get IVIG every 3 weeks and the nurses know the struggle of finding a vein and how long it usually takes me to finish my treatment. YESTERDAY!!! The nurse who did my IV was a little nervous about finding a vein because I forgot my blanket. But she found one ... actually many ... and was able to "hook" me up. We were both stunned. Then the length of my treatment usually takes around 4 hrs ... y'all ... it took 3 hrs and 18 minutes!!! This never happened ... ever ... and I've been doing this since Jul 2023!! My nurses were just stunned ... just stunned! I flew through my treatment and felt great!! I've been drinking Sans filtered water everyday since 05 May and it doesn't feel like a chore. I just grab the jug and pour. The auto-fill is a great feature. It reminds me of the "set it and forget" functionality. I refill the dispenser about twice a day and I'm golden. Best purchase ever!!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Sans products work as advertised

Sans products, Air and Water, have positively changed our lives for the better!
Fresh clear water all the time and less need for tissues in every room. It’s be a brutal allergy season!
Air quality is greatly improved.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I live with 2 people that smoke in the…

I live with 2 people that smoke in the house. After long research and reading reviews, I choose Sans. I purchased the whole house air purifier. I've only had it for about 2 weeks, but I've noticed the air quality is much better! I have now purchased the smaller unit for my bedroom. Once it arrives I believe I'll breathe even better!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Effective against air dust, cat fluff, and candle soot!

My allergist had advised me to invest in an air purifier even before I started getting allergy shots a few years ago. Because I also light candles often, I finally decided to purchase the Sans Air Purifier, and I have used it for a year now. Initially, I was skeptical about the effectiveness of the Sans Air Purifier Mini because it appeared small and cost less than other popular air purifiers, but the reviews were convincing, so I gave this purifier a shot.

The Sans Air Purifier Mini, which covers an area up to 490 sq. ft., is more than enough for my studio apartment of 416 sq. ft. I leave the air purifier running at all times, ensuring that it automatically adjusts to the current air quality, for example, when I am frying something or using an antiperspirant deodorant aerosol. Plus, every day in my apartment, there is candle smoke, cat dander and hair, and, let's be real, dust, so I actually put the Sans Air Purifier Mini to a good use.

I am honestly shocked at how effective this purifier has consistently been, even if I forget to replace the filter in a timely manner, which I am sometimes guilty of doing, although the subscription helps me remember. I am also glad that the Sans Air Purifier is easy to maintain-I can just wipe it down with a damp cloth, slide out the old filer and slide a new one back in, and I am all set. It is truly impressive how much "stuff" the filter catches!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mini sans

I've only been using my mini sans for around 3 weeks. I am really impressed with how well it eliminates cooking smells, especially when frying. I love the automatic feature. It kicks on when it needs to and is efficient in that task. I recommend purchasing this product.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great company great products

The products that this company offers, the countertop reverse osmosis, water filtration system, is unheard of. It’s such an awesome option for those who cannot install under the sink systems. The air filtration system is also amazing. I’ve been very happy overall. I have bought three items from them and so far they’re all doing great Alhamdulillah.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Best and Easiest Air Purifier Ever

I wanted a simple to use but thorough air purifying machine and Sans fit the bill. I would highly recommend this machine to others. I have an old mobile home and the Sans machine has cleaned the air perfectly. I keep looking to see if I have any dust in the air and I cannot detect any.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love are air

Live are new Air purifier had it going on 3 weeks made a big difference in what we are breathing and smelling also sleeping at night is much more quieter

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best ever on the counter water filter system!

Sans has made my life easier with the cleanest, best tasting water ever, but the best part is that the pitcher fills up on it's own quickly so it is always ready to go. I love my Sans water filter system and I highly recommend
it!!! Thanks Sans!!!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have only had the Sans for a few weeks but it is doing its job!

I have only had the Sans for a few weeks but it seems to be doing its job. It is nice looking and is very quiet. The only time it ‘revs’ up a little bit is when the door is open to the outside and the machine turns orange for a brief while, then returns to blue. That tells me it is doing its job. I will be interested to see the filter in three months time.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

This product is amazing

This product is amazing! I was apprehensive about purchasing another air purifer but this Mini is incredible! What a pleasant suprise! Thank you,

I will tell my family and friends.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

congestion gone - we love it!

I do not cough anymore and keep it in my bedroom...we definitely breathe easier...time to get another one! We can tell when the cat walks by it that "it" notices and goes red until the issue is rectified...Love it!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Breathe easy again

I rescue cats (3 indoors & 15 barn cats). I developed CAT Allergies so I started weekly allergy shots and with Hepa filters on our mini split & vacuum cleaner, there seemed to still be particles floating around and I would woke with eye crustys and my 3 cats would sneeze too.
So I bought the whole house Sans for my 800 sqft home with 10' ceilings, I got the Sans and plugged it in straight away, the Sans on auto stayed on RED for the remainder of that day but by Morning it was Blue. Through out the days ahead the Sans adjust to... the need and changes to yellow like.. cat jumping off bed to carpet, Sans will change to Yellow but RED is seldom these days... I LOVE MY SANS ... Thank You to the creator!!! My cats and I can BREATHE again...!❤️

April 27, 2026
Unprompted review

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