LloydsPharmacy Reviews 

Unfortunately I was taken ill and short notice admitted to hospital without any of my usual medications.
I called Lloyds at lunchtime on Friday and requested an emergency supply of my medications which are so specialised the hospital couldn’t obtain them. However on the phone Ertan organised a full supply of everything I needed which was delivered by courier to my hospital by 5pm that same day!! Amazing customer service and a life line for me. Couldn’t be happier with the outcome. Really fantastic. There was a risk that the courier might mess up despite Ertans careful business solution to get my meds delivered but this time the courier was spot on called me and I came down to reception to collect. Couldn’t recommend Lloyds Pharmacy and Ertan more.Just brilliant overall service.

-Created and account
-Placed an order with them
-They processed my payment
-They sent me a message "Your request for a test kit has been approved"
- 2 days later I get a notification from my bank that a refund is being processed
- LLoyds then tell me they can't ship to my postcode

They failed to provide something after their checkout page showed no warnings about my postcode *and* after they messaged me approving the order, leaving me in a position where I have to wait for up to a week for my refund to process before I can look elsewhere. If my postcode is somehow impossible to post to their checkout page that requires me giving my address should have flagged or at least warned me and they should have cancelled the order instead of approving it, starting to process then retroactively saying shipping is an issue

What they sent was not what I ordered nor what was advertised. When I pointed it out, they denied it. I provided proof and they just said oh we'll look into it. But I'm still out of pocket with a medication I didn't order or want.

Awful experience with Lloyds Pharmacy.

They force you to go through a 50 step process to be able to make a simple repeat pharmacy purchase. You have to send them endless videos and photos (to prove your ID) etc.

Never had this amount of time wasted with any other online pharmacy. Cancelled order. Bought from elsewhere in a jiffy. Will never order from Lloyds Pharmacy again!

Beware getting asthma inhalers from Lloyd’s Pharmacy, they make mistakes and refuse to rectify it. My daughter had an emergency appointment at her GP because her inhaler wasn’t working and needed something different.

Dr gave her a prescription for Fobumix at 120 doses. I rushed to get her the inhaler and only realised later on in the day that they gave her one with only 60 doses, 60 doses less!

I went back to the pharmacy and because it has been used, they refused to give another 60 dose one to make up to 120. Now she’s going to tell her dr why she’s ordering her inhaler earlier than she should because Lloyds couldn’t be bothered to use their eyes and read the box.

Instead they tried to blame us! I was more concerned in helping my daughter get some relief, not do their job for them. Disgusting uncaring attitude from Lloyds pharmacy. Go elsewhere.

My order was marked as delivered while I was at home, but it was left outside near a wall with no clear information on where it had been placed. I couldn’t locate it at all.

I’ve tried to contact Lloyds Pharmacy multiple times over the past two weeks and have been completely ignored. No response, no resolution.

Ordered medication as I wanted the exact product shown on the website.
Each item I ordered had 15mm oil and were same I normally buy from local chemist. I received a totally different product 10mm, different product from a different brand from the picture which was our main reason for ordering. Then wouldn't refund the items. Do not buy from here.

Unfortunately my order went missing during delivery. Although this was not the fault of Lloyds Pharmacy, their customer service was very slow to respond to emails, sometimes waiting over 2 days to hear back. I ordered through them as a company I'd heard of and trusted but would not do so again.

Worse experience ever. Avoid 100% worse pharmacy. Save your time and money and buy from any other pharmacy but not this company. Time wasters.

Only local pharmacy that takes hospital scripts, 45 minute wait. A name called every 7 minutes. Get some more staff.
Blackpool Victoria hospital

Customer service was fine, but this is largely irrelevant since they insist on using Evri, ranked the worst courier in the UK 3 years running by Ofcom.

That they use this outfit to deliver prescription drugs is baffling.

Update: they can’t send a replacement as it’s direct from a supplier in N Ireland, who is unable to fulfil the order. So, be aware that, in this case, LP are acting as dropshippers.

Refused medication with no reason on tje day it was due to be delivered. Avoid Avoid Avoid. Bunch of incompetent cowboys. Take your business elsewhere and Avoid Avoid Avoid

They sold me a baby milk with an extra charge for next day delivery and delivered it 3 days later. When I rea he'd out to them about it, they said that means "next working day delivery". I feel scammed.

Ordered som ready made formula as my baby is on prescription milk being premature. Ordered on the monday I clicked next day delivery £4.99 as needed it for a hospital appointment on the Thursday. Upon paying at checkout it said I was getting standard delivery which was £2.99. Which wouldn't arrive on time,i emailed company, they did get back to me quite quickly and sent me an invoice to pay an extra £2 to change it to next day delivery. I paid this and waited for delivery... it had not arrived by Wednesday, emailed them.. no reply... 8 days later still no delivery. Called company and to spoke to a gentlemen that said my order is paused as I had not paid the full fee.. I said what do you mean? He said for next day delivery the fee wasn't paid, i explained to him about the invoice that was sent to me that I had paid... he said its not paid. I checked my bank statement while on phone which showed two payments gone out for them including the extra £2 for next day delivery. He said well we haven't received it.
Anyway I cancelled the order as it was now useless really as I wanted it for the appointment that had been and gone. Ive been refunded the money for the milk but not the extra £2 that had gone out my bank for the delivery. Won't be ordering again from them.

I have ordered 2 items in the last few weeks and both have been cancelled as they didn’t have the item. Their website is a joke and so is their customer service who didn’t bother to reply back to a customer’s grievance. They have no clue about what they have in the inventory, they show all items as available to order without even having it in stock.

Alway proactive,over worked.
Thanks so much.

Placed order. Order was pending - awaiting approval - then rejected.
Money already taken from my account. Took 72 hrs for refund, that's after a chaser email from me.
Asked why funds taken whilst pending approval? Zero response. Annoyed because I had to wait on funds to order elsewhere.

Refused medication for no reason - taking business elsewhere. I suffer migraines and ordered medication before, but now suddenly I'm not allowed it. Ridiculous, I am not going to overdose over Christmas. I will take all my business elsewhere now, I haven't had any issues with the migraine tablets. I have asked for from another chemist who have approved and delivered in 48hrs. Thanks for the unnecessary stress this Christmas. Since joining with Phamacy2U service gone downhill.

Definitely avoid items missing, contacted the pharmacy multiple times 3 weeks letter very little response no customer service at all! Would definitely go elsewhere!!

I had a very disappointing experience with the Lloyds Pharmacy at London Royal Hospital. Half of my prescribed antibiotics were not available at the hospital pharmacy, and I was told they would be delivered the next day. Since then, I have been calling every single day to follow up.

Each time, I was told the same thing—that the medication would arrive “today.” It has now been over a week, and the antibiotics still have not arrived. This is completely unacceptable, especially when it involves essential medication.

The lack of communication, reliability, and urgency shows a serious failure in patient care. Delays in medication can have real and serious health consequences. Based on my experience, I would not recommend this pharmacy.

In my opinion, this is the worst pharmacy service I have experienced in the UK.