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LMS Reviews 4,288

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and responsiveness, making the process smooth and stress-free. Many people highlight the excellent customer service and quick response times, appreciating being kept informed at every stage. However, some people were dissatisfied with the user experience, finding the process confusing or inefficient. Specific issues included difficulties with the online portal, problems with identity verification, and a perceived lack of common sense in their processes, which led to frustration and delays for a minority of users.

What people talk about most

Service

Customers had positive experiences with service, often highlighting great communication, efficiency, and... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers report a smooth, seamless, and efficient... See more

Staff

People report positive experiences with staff, highlighting their excellent service, great communication, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting efficient communication and... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding from start to finish. Friendly, professional team who kept me informed at every stage and made the whole process completely stress-free. At a time when it's easy to be wary of remote servi... See more

Company replied

Rated 5 out of 5 stars

Great experience as everything was completed smoothly and effortlessly. Apart from signing a few docs, I didn't have to do anything. Awesome for me.

Rated 5 out of 5 stars

It was a great experience with this company as they sorted out my property by remortgaging it in a timely manner. Their response times were also quite quick and they also solved any queries which I as... See more

Company replied

Rated 5 out of 5 stars

Niamh and her team (Nadia and Mark) have been great throughout the process: fast, responsive and completing an in-depth search. Highly recommend and will work with them in the future.

Company replied


Company details

  1. Legal Services & Government

Written by the company

We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...


Contact info

  • Lloyd Drive, CH65 9HQ, Ellesmere Port, United Kingdom

  • www.lms.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

LMS- highly recommended …

LMS recently completed our new bathroom. It was not only a completed refit, but a move of bathroom from the back to the front of the house.
A huge amount of work and effort went into the project. New electrics, plastering, installing a new wall, under floor heating, installing a soil stack and all new pipe work. Not to mention re direction and removal of old pipe work!
Lee worked tremendously hard, was a pleasure to have around. He was punctual and efficient and the finished article is stunning.

We are delighted with our new bathroom! Highly recommended. Thank you Lee x

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you LMS conveyancing team for…

Thank you LMS conveyancing team for keeping us up to date, fast, efficient and professional throughout the process. We would be happy to recommend LMS and to all our friends and family. Hope everyone at LMS have wonderful Christmas holidays and a successful year ahead in 2026.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad interface and process

Really bad interface, wouldn't accept password despite opening the account 30 mins before. Had to call and then had to reset the password but couldnt use the same password. Just an inefficient process. Then told that I have to print my documents that i just spent 30mins completing and that I have to send them to my solicitors. You should send them to my solicitors. You have the capability because there was an option to have them sent to my address within 5 days. Again just creating unnecessary admin and inefficiency. Literally just a useless exercise.

October 17, 2025
Unprompted review
LMS logo

Reply from LMS

Good afternoon James,

Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services thus far. I would like to have our team investigate this matter further, but unfortunately we do not have the information necessary to locate your case file on this review.

Would you be willing to call our team to help us locate your case on 0343 221 0700 or alternatively via email at customerservices@lms.com?

Kind regards,

Hannah Pearce
LMS Customer Experience Manager

Rated 1 out of 5 stars

Had no idea they existed until I had a…

Had no idea they existed until I had a threatening text from them. Their email had been dumped into my spam folder.

Spending an hour and a half filling out their inane little form which had numerous issues was really how I wanted to spend my evening.

October 13, 2025
Unprompted review
LMS logo

Reply from LMS

Good afternoon Daniel,

Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services so far. We would like the opportunity to talk you through the conveyancing process, if you would like us to do so.

Would you be willing to call our team to help us locate your case on 0343 221 0700, or alternatively via email at customerservices@lms.com?

Kind regards,

Hannah Pearce
LMS Customer Experience Manager

Rated 1 out of 5 stars

I simply called today to inform LMS…

I simply called today to inform LMS that they had received the offer and not yet sent it to the appropriate solicitor, I wasn't after any information as I know I probably wont be registered on the account as a broker but I spoke to a member of staff who was very rude.

September 2, 2025
Unprompted review
LMS logo

Reply from LMS

Good afternoon, Jake.

Thank you for bringing this to my attention, I would like to investigate this matter further.

Although it may not have been possible to share extensive details with you at the time, I would expect your call our team to be dealt with in a courteous manner regardless.

However, I do not have the appropriate information to delve into this deeper. Would you mind sharing any further information via phone call into our team on 0343 221 0700, or alternatively to customerservices@lms.com please?

Kind regards,

Luke Irwin-Jones
LMS Customer Experience Manager

Rated 1 out of 5 stars

Inflexible & unreasonable

LMS were appointed by Santander to deal with remortgaging of our property. I received an email from LMS with a 5 day deadline to complete their questionnaire which included questions I needed to confirm with the freeholder. Also I was travelling abroad making it more difficult to chase. While I awaited the freeholder’s response, I advised LMS of the delay . They would not grant an extension and said they would cut off my access to their online platform at 10pm in the fifth day, saying the entire process would need to be done by post on my return to the UK. I cannot understand why they are so inflexible and why they need to provided such a short deadline. As I result I’m currently in discussion with my mortgage broker to cancel this mortgage application in favour of a comparable deal with another lender. Thankfully I am not the one paying for this terrible service.

August 26, 2025
Unprompted review
LMS logo

Reply from LMS

Good afternoon, Tracy.

Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services thus far. I would like to have our team investigate this matter further, but unfortunately we do not have the information necessary to locate your case file on this review.

Would you be willing to call our team to help us locate your case on 0343 221 0700, or alternatively via email at customerservices@lms.com? From there we can review matters in full and formally respond.

Kind regards,

Luke Irwin-Jones
LMS Customer Experience Manager

Rated 4 out of 5 stars

It all went ok

It all went ok, but providing ID and VA seemed over the top. Other agencies are able to check official documents like passports online, and the referral to the lawyer came from HSBC where I have banked got nearly 50 years. So having to go to a local lawyer and pay for them to certify copies was very much overkill.

May 15, 2025
LMS logo

Reply from LMS

Good afternoon, David.

Thank you for taking the time to provide your feedback. With regards to the ID verification process, the law firms that we appoint on behalf of the lenders we work with need to complete their own ID checks independently of the lender, regardless of your long-standing relationship with them.

This is in accordance with their AML (Anti Money Laundering) checks that they are obligated to complete, and only a select few personnel are authorised to certify your ID.

However, we do take your feedback onboard and we are continuously exploring ways to make this process more efficient and less time-consuming for customers.

Hopefully, if you choose to use our services in the future, we can deliver a 5-star level of service and some of your pain-points can be addressed.

Thank you again for providing your feedback.

Luke Irwin-Jones
LMS Customer Experience Manager

Rated 5 out of 5 stars

First time buyer

LMS has made the home buying process extremely easy. As a first time buyer, LMS has provided a comprehensive guidance step by step all the way to completion date. Thank you

July 28, 2025
LMS logo

Reply from LMS

Thank you for your review! We're pleased to hear that we were able to support in a easy first time purchase, we hope you enjoy your new home!

Rated 5 out of 5 stars

This was my first experience with LMS

This was my first experience with LMS, very professional, I received all the necessary information on an ongoing basis, step by step, I always knew at what stage my case was and what documents I needed, I really recommend it.

June 1, 2025
LMS logo

Reply from LMS

Thank you for your review! We're pleased to hear that everything was smooth and easy for you to follow within your case.

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