Outstanding from start to finish. Friendly, professional team who kept me informed at every stage and made the whole process completely stress-free. At a time when it's easy to be wary of remote servi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great experience as everything was completed smoothly and effortlessly. Apart from signing a few docs, I didn't have to do anything. Awesome for me.
It was a great experience with this company as they sorted out my property by remortgaging it in a timely manner. Their response times were also quite quick and they also solved any queries which I as... See more
Company replied
Niamh and her team (Nadia and Mark) have been great throughout the process: fast, responsive and completing an in-depth search. Highly recommend and will work with them in the future.
Company replied
Company details
Written by the company
We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...
Contact info
Lloyd Drive, CH65 9HQ, Ellesmere Port, United Kingdom
- www.lms.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
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Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
Smooth and efficient service from start…
Smooth and efficient service from start to finish and very easily contactable.
July 30, 2025
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
A truly exceptional experience
A truly exceptional experience. Straightforward, professional and timely. LMS will be my go to company for future financial needs.
July 25, 2025
Reply from LMS
Thank you for your review!
Reply from LMS
Thank you for your review!
Always professional
Always professional. Quick responses and quick update about every stages
July 10, 2025
Reply from LMS
Thank you for your review!
All very easy!
All very easy and the allocated solictor firm, Your Conveyancer, we’re fantastic also.
July 18, 2025
Reply from LMS
Thank you for your review!
Phishing emails and texts?
Sent a 'no-reply' email out of the blue asking for personal financial information and ID documents. Tone was hectoring: 'you'll need to', 'mandatory' WITHIN 5 DAYS', 'TO AVOID DELAYS'. After 5 days they threaten you with a mailed letter if you don't drop everything and respond by 10pm.I usually report this type of badly written email urging immediate action as phishing. Is it? Or is this merely an unprofessional company? I had to contact my broker to check. Then they sent multiple texts to my mobile phone when I have not provided the number or authorized them to use it. My phone is advising their texts are spam and should be blocked. And no, I'm not "calling you to discuss". You are supposed to offer good CX and platform UX: i.e. you call me when you don't! This company does not reflect well on the lenders and solicitors that use them and I would choose a solicitor that did NOT use LMS over one that did - any day.
July 25, 2025
Unprompted review
Reply from LMS
Good morning Claire,
Thank you for leaving this valuable feedback and some of this wording can be found in some of our email communications, yes. However, would you please allow us the opportunity to talk you through the conveyancing process, it is not our intent to come across as unprofessional.
Would you kindly contact our team via phone call on 0343 221 0700, or alternatively, via email at customerservices@lms.com. Please ensure that you provide your case reference number and that will allow us to locate your case and complete a review of the correspondence you have received from us to date.
We would of course like to have contacted you directly; however, Trustpilot has only revealed your first name and this is simply not enough for us to locate your case.
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
Poor it experience …
They sent email to log on to track my account. This would not work and gave error message. I rang the help number the assistant after trying to reset passwords could not fix the issue and had to revert to sending the questionnaire by post. Wasted two hours to get nowhere and stressed as they say this has to be filled in by today.
July 22, 2025
Unprompted review
Reply from LMS
Hi Jake,
I am sorry to see that you have experienced some difficulty with using our site, Track My Case. I would like for our team to have the opportunity to investigate this matter further; however, it would require you contacting our team via phone call on 0343 221 0700, or alternatively, via email at customerservices@lms.com
Please ensure that you provide your case reference number and that will allow us to locate your case and complete a review of your previous interaction with us, before we can formally respond.
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
Fast, responsive, professional
Niamh and her team (Nadia and Mark) have been great throughout the process: fast, responsive and completing an in-depth search. Highly recommend and will work with them in the future.
June 11, 2025
Reply from LMS
Thank you for taking the time to review! We appreciate the positive feedback.
Brilliant Service
Brilliant, Quick, Easy process, at a stressful time, no issues at all......
July 10, 2025
Reply from LMS
Thank you for taking the time to review! We appreciate the positive feedback.
I had a fantastic customer experience…
I had a fantastic customer experience from start to finish. The portal was good to download documents; there was always someone available to explain if I wasn’t sure.
July 1, 2025
Reply from LMS
Thank you for taking the time to review! We appreciate the positive feedback.
Kept me very well informed and very…
Kept me very well informed and very efficiently delt with my re-mortgage.
Thank you!
June 6, 2025
Reply from LMS
Thank you for taking the time to review! We appreciate the positive feedback.
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