Localphone Reviews 167

Initial good experience in April 2018: I opened an account, used call back, VoIP out of their mobile app, and international calling using a local dial-in number, and chatted with customer service when I once had a technical issue (one phone I used didn't transmit the key tones). It was all around a great experience - fantastic call quality, attractive rates, intuitive website and app, and really good customer service (called me back on my "problem phone" and set it up manually).

I was hesitant due to the low scores here but now am glad I gave it a try, very positive surprise!!

Update February 2021: I'm still a very happy customer! I found Localphone reliable and once more was successfully helped by customer service - I wasn't able to reach a UK customer service hotline that had a special number, so Localphone actually switched their provider and the problem disappeared. Highly recommended!

While we don't use our Localphone account as much as before (as we usually use cheaper routes), when we use it it works as it should, can't complain. Used both VoIP and call-forwarding numbers, and all work as they should. Had issues in the past, but this was all sorted out by their customer support folks.

Used to be great now its just another "cheap" (quality) service, while the rates do not do justice to the service offered.
Customer service is responsive.

LOCAL PHONE
I made phone call 2/4/18 to call my father through local phone.It was international call and local phone charged me $3 for this phone call.Then something suspicious happened.T-mobile company charged me $200 for one phone call same time as local phone company I made through them..I contacted them through customer service and LOCAL PHONE denied that this is not their fault.I decided to cancel my account right away after this case.I had $7 left on my account and LOCAL PHONE told me after I asked them to refund my money and LOCAL PHONE will not refund this amount of money because I am closing my account...REALLY....THIS I CALL LEGALLY STEALING MY MONEY PROCEDURE.!!!!!!!!Be aware guys

This company allows scanners to operate to try to obtain personal information from children!

‭0141 289 0754‬ Uses it.

Disgusting

Using it for few years. Very good cheap calls. Handy local numbers. Can register multiple numbers to one account to call from.

Localphone customer service helped me very much. Thanks to Mark from Customer Service Representative.

Very poor customer service, had been using service for a number of years for international calls, have two accounts. Then setup an account for father in-law, added credit went to use the service after verification process, not working. Contacted help desk eventually told they have blocked the account with no reason provided. Asking for ID upload, very suspicious, asked for refund as have been unable to the use service. Customer service reply can't do refund, good bye. Disgusting service will no longer be using their service, would recommend avoiding this company.

Finally its time to say bye to localphone. Thanks for the problems that came up recently. Firstly the expiry of your account with your third party provider and the recent one with ios upgrade. It made me go into the market to find alternative and seriously, there are damn good ones cheaper than localphone and much better quality. I should have done this long time back, easily it could have saved me some money.

App does not work on iOS and this is what the company sent me back when I asked for a refund : Thank you for your email and I do apologize for the inconvenience. Before we proceed with the refund, we need to follow certain rules as per Terms and Conditions.

* You must have more than $3/£3/€3 remaining balance.
* The amount of your order must be more than $3/£3/€3.
* The order shouldn’t be older than 90 days
* We charge a 10% admin fee with a minimum of $1/£1/€1

They want me to pay 10% of my balance that I was requesting a refund for back to them for their pathetic service!

Have been using Localphone for a few months now, without problem. No setting-up difficulty; no call quality defects. I'm currently using a free Sipgate VoIP incoming number, and was concerned that if Sipgate were ever to cease this generous service that I would want to transfer the number to another company. Although it is not listed as one of their options, Localphone said they could do that, for a fee of £20. I would then be paying them £0.90 per month, but that would be better than having to change the number.

The website promises phonecalls from your desktop- but requires a phonenumber to get access. If I had a phone- I wouldn't need to make desktop wi-fi calls ! Useless.

The customer “care” Guy was very rude, mean, unprofessional with no manners. And obviously with no information!

I am giving you business for last 9 years. No more buddy! I am done once for all. There are hundreds of service providers out there. If you guys want to stay in the market, provide better service.

I have been with Localphone for over a year, but the service is currently very poor and customer service does not care. Drop calls, wrong error messages and calling credit truncation are some of the unethical experiences. You need not subject yourself to this horror.

Wow! What a change. It was excellent, now worse than dreadful and you often get charged for calls that are not connected.

I've been using Localphone for some time as a replacement for my landline. I am generally very happy with call quality, and call prices are very reasonable (especially compared to normal landline charges). Billing is monthly and is fully itemised. Any queries are responded to promptly. The only downside is the quality of the mobile app. Doesn't work well and has not been updated for a while. However it is easy to get round this problem by using a generic phone app (e.g SipSimple, Grandstream Wave or Zoiper).

I have been using localphone for the past 7 - 8 years and this year, it has been from "Excellent service" to "what the heck?" there are issues with:
1. being able to call Nigeria and
Not credit message
Weird numbers appears at the recipient's end and
message looping as if it was recorded in the 1st place (very disturbing).
2. unable to call anymore when roaming - it now says wifi calls only, but that NEVER works!!!

You guys need to get your act together, because you are about to lose a loyal customer....
I am now looking for another provider, or even might decide to use my existing service provider that now sells cheaper bolt ons for convenience.

very bad service, i was unable to call my family located in algeria.
i contacted the technical service but there were unable to help....or fix my problem... also i tried to call my family using different method internet / android application, SIP nothing work!!
my internet
refund is a joke as they take 10%!! don't go for a crap service like that...

I just recharged for £5 last month and after that i have never been allowed to login on the android app. It always fails in login "No Network detected , try again". Terrible app!!