lochelectronics.com Reviews 

It’s now five months since I bought my Loch dishwasher and I’m highly delighted with it. I use it daily and it does an excellent job.

Was really pleased with my unit , washed well and so helpful not having to wash up by hand. However unfortunately the unit was faulty and had to be sent back. Loch were easy to contact and stayed in good communication during- unfortunately my unit couldn’t be fixed so was replaced . It’s taken time like anything does but I’m glad I waited it out. Can’t complain about the customer service and these product faults happen in all electronics it’s unfortunate, but I’ve rated the company 5 stars based on how they have dealt with it. Also I love my new dishwasher. Having bad shoulders too the side canister is so much easier for my body instead of top filling like a previous tabletop dishwasher I had. Very pleased . Thank you

Worth the wait. I have a lot of dishes and silverware for a one person household and did t have the space for a full sized dishwasher. I just got the upper racks and love that they could be used on the original model. Perfect for lids and large utensils. Such a smart design.

I was kept informed about the delivery of my dishwasher. Worked as expected.

I had a little issue with the washer but the assistance I have had from the team was amazing. As I was comfortable changing a part or two they sent me the items to change.

I had a response to every email and even though the making had an issue I am more than happy with the company.

I would recommend this dishwasher to anyone who doesn’t have much space. If I ever need to buy another one, I will definitely consider this company. And thank you for your help to the team.

Purchased the Capsule dishwasher in January 2026 as it sounded very promising for a very small kitchen, where we’ve been struggling to keep up with dishes due to ill health in the family. Sadly within a few months it started to fail, it wasn’t cleaning properly and would shut down in the middle of a cycle. On contacting Loch I was sent videos of how to open up the control panel myself to check parts out, but given I’m not a technician I refused to do this and requested a refund. After some back and forth I did agree to a replacement unit to give it one last try, but this would not be dispatched until they received the original one back. It took weeks (and extra cost) to find a box big enough to pack this securely, and Loch arranged a collection, only for the courier to arrive and say the box was too large for him to take. I had sent Loch the dimensions of the box, but they had evidently chosen the cheapest shipping option without checking. I contacted Loch immediately after the courier left, and have since been completely ignored, left with a large box in my small hallway and no dishwasher.

Don’t waste over £300 on this company if you can’t afford to lose it.

Update - Changing from 1 to 4 stars.

I was able to communicate with a person at Loch who sincerely took in my frustration with the long and undefined lead time on the Kickstarter project while they were shipping orders purchased directly from their website. I have received the dishwasher and it is quite well built. I tested a wash and the dishes came out perfectly clean and hot.

We will be using this dishwasher in our RV and at campsites as we travel around so we wanted a somewhat compact machine that didn't use much water. We will load it in our truck and take it out when we need it.

The carry handle is helpful for moving the unit. The interior is stainless and the door is durable plastic. The exterior case is nicely designed and I do think the capacity is better than comparable units. The setup is simple. The instruction book provided clearly explains the various wash cycles. The front touch panel is well laid out and intuitive. There are a couple features that are activated in a specific way and those are all described in the instruction book. The tips and troubleshooting in the back are helpful to understand how to use the machine and what to do if something is not working as expected. It seems most issues can be resolved easily by the user.

Even with the fulfillment issues via the Kickstarter campaign, I would recommend this dishwasher. The dishwasher is solid and the company is clearly working to improve customer responsiveness. Purchase via their website and they are now able to fulfill those orders as they are received.

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I ordered via Kickstarter and have yet to get even a shipping estimate. I would love an update versus silence. I have reached out via email and Facebook and no response. Please provide a shipping date and an explanation why Kickstarter supporter purchases are being pushed out yet the dishwashers can be purchased directly via the Loch website with 3 day shipping.

I'll update my review if I ever get the dishwasher.

It looks even better in person than shown on the pictures. I was expecting something plasticky, but it feels quite high-end. Super easy to set up and get it to do the first wash. Had Chinese takeaway that night so plates were super messy and sticky. They came out spotless! One thing I assumed I'd dislike was the external water tank, thinking it would waste precious counter space, but it's actually very convenient to be able to see how much water left and to add water directly. Really thoughtful design!

It uses barely any water, makes almost no noise, and the controls are simple enough that you don’t need to think twice. It’s one of those “does exactly what it says” appliances. A proper workhorse for small spaces.

Item worked great twice.
Since then I have contacted their support multiple times and I am just ghosted
This is clearly a Chinese company that hopes you will just go away and has no customer support.

They will ask you to start taking the item apart and test with multi-meters. I am not a qualified electrician.

They refuse to replace the item

Like many reviews I am sure I will get the standard reply (like others) that they will be contacting me but I just wish I had read more of these reviews first and avoided the company.

Backed the project at Indiegogo . Never heard anything back or received anything . Company does not replying on the emails but people who paid after me got the product . It seems not trustworthy and high risk

Ordered my machine 2 years ago . After 86 emails ( yes this is a true number ) and it will be sent next time but nothing yet and also refusal for refund I can just say I lost my money ans time which is even worse from losing only my
Money . I am initiating now a small claims court against them . Even if the product is good the customer service and intention is really anti consumer . Stay away !

Honestly one of the best purchases I’ve ever made. I cannot speak more highly of their customer service and care, and the quality of the machine is unmatched. It does a fantastic job cleaning my dishes!

Thank you so much, guys! I’ve genuinely been so excited to finally use the dishwasher and I already know it’s going to be perfect for our home. 🫶🏼 It’s honestly made such a difference in my daily routine already and weirdly made me look forward to coming home even more after long days. It’s one of those little things that just makes life feel easier and more put together.

I also just wanted to say how much I appreciated the whole experience with your team. I had to ask for help during the set-up. Your communication from start to finish was amazing, and every person I spoke to was so kind, patient, and helpful with all my questions. These days that kind of customer service really stands out. Overall such a smooth, easy, and positive experience, definitely made me feel taken care of and excited to recommend you guys to others!

It is a compact and convenient solution for my kitchen. Despite its size, it cleans dishes effectively, handling everyday plates, glasses, and cutlery with ease. The wash cycles are simple to use, and setup is straightforward. It runs quietly and uses less water than hand washing, practical and efficient. Overall, it’s a reliable and space-saving dishwasher that delivers good performance for its size.

After moving into a small apartment with no built‑in dishwasher, this countertop unit has truly been a lifesaver. It’s incredibly convenient, fits perfectly in my limited space, and has easily become one of my best purchases so far.

Had some issues with the machine randomly turning off, contacted loch who gave me a quick fix to try that unfortunately did not work. They reached back out to me to ask for an update and on hearing it still wasn't working they sent out some replacement parts that have completely fixed my issues.

Ordering was easy, the product shipped immediately, and arrived undamaged. The product itself, the Capsule mini dishwasher is exactly what we needed. We live off-grid so power consumption is an important factor. Our kitchen is also very small and we struggled to find an appliance that could physically fit. The Loch Capsule ticked all our boxes and it works very well. The shortest run cycle (15 min) allows us to run several batches of dishes easily.

The dishwasher was delivered quickly and set up took me just a couple minutes. I'm in love! I'm not allowed to use the hot water where I live until late in the afternoon so getting the dishes done for my family of 4 was a bit of a nightmare, especially with me working a very physically demanding job all day. With this dishwasher, I'm able to use cold water in the tank and I've finally caught up on the dish nightmare in just a single weekend! I love how fast yet effective the cycles are too, this is a great investment.

I’ve had my Loch Capsule 1 for 4 years now. It’s worked wonderfully in my RV, making camping trips so much more pleasant. I recently had a problem with an additional rack I’d ordered and reached out to support to resolve the issue. They responded within hours, and a few days later I received a shipping notice.

I hope my Loch Capsule 1 lasts for many more years, but when the time comes to replace it I’ll be back for a Loch Capsule 2!

Works great and gets dishes clean. Love that dishes can get clean.in 15 minutes and that i.don't have to hook it up to a water source since it has a water tank. Item was also packaged very well so nothing was broken during delivery.