lochelectronics.com Reviews 

I received the Capsule dishwasher as a Christmas gift, and except for very large pots and baking sheets, I haven’t washed a dish since then! Everything comes out sparkling clean. The product is awesome. And communication has always been prompt, friendly, and genuine! No form letters or robotic responses. Thank you! I wish you much well-deserved success!

We love our capsule dishwasher. Our dishes are cleaned and dried in the most efficient manner. Loch has made good on their promise to provide me with a free shelf so that I can clean silverware above the dishes. This company is as awesome as their products.

Two days after the unit arrived, it was knocked off the counter. Then when it was picked up, it was placed on a hot stove burner.
I contacted customer service and we had many back-and-forth discussions about how to remedy the issue of a non-usable unit.
After taking the door apart, I was able to determine that the only thing broken was the inner door assembly.
I was able to purchase the door assembly and a new bottom piece.

I recently experienced an E4 fault on my dishwasher and contacted customer support for assistance. From the beginning, the team was responsive and helpful in guiding me through the initial troubleshooting steps.

Although I wasn’t comfortable carrying out more technical checks myself, they were understanding and took it in house to diagnose further. The issue was diagnosed properly and the machine was repaired, and it has since been working as it should.

I appreciated their patience and willingness to help resolve the fault rather than dismissing the issue. Overall, a positive experience and I’m pleased with the outcome.

Here’s to many more clean dishes

I'm an international customer who purchased the Loch Capsule 2 through the Kickstarter for the Solo. When I reported a technical issue, Loch opened a ticket for me right away and asked for all of the relevant information to help instead of piecemeal going back-and-forth. They shipped out new components at no cost after diagnosis and sent video guides on how to replace them. When I had a question during the process, the customer service department made sure to get the correct answer from the engineering team (it had to do with wire colors being different based on region, I believe).

As for the machine itself, it has been a huge quality of life improvement for my family. We were washing dishes by hand out of necessity. The Capsule 2 fit right where our drying rack was, so it didn't even disrupt the counterspace much. Not only is it great for dishwashing, but the fruit wash function is handy, too. I use it for the vegetables I'll put into whatever I'm making (just make sure you rub dirt off of root vegetables in the sink instead). I use the intake box instead of hooking it into my sink, but let it drain to the sink drain. It's lovely to be able to run the dishwasher and still have water pressure.

Overall, I'm very happy!

Honestly didnt think this would fit in my studio flat but its perfect. sits right next to the sink and i can still chop veg on the counter. been using it 2 weeks now and the dishes come out way cleaner than when i did them by hand. customer service were nice when i messaged them. would defo recommend if youre in a small place like me

Bought this for my mums granny flat and she loves it. shes 72 and was washing everything by hand cos she couldnt get a normal dishwasher fitted. this just plugs in and away you go. she runs it every evening after her tea and says its the best thing ive ever bought her.

Ordered the Loch dishwasher and no disappointments here. Order with confidence as dishwasher is high quality stainless steel interior with quiet running.
Personalized emails from the company, fast shipping with safety packaging!

I’ve been using our dishwasher now since day one of purchase via Kickstarter and I cannot fault it, cleans well and uses hardly any water.

The dishwasher is in my Campervan and it’s ideal for my needs, it’s robust, well made, cleans well and quiet.

No complaints from me.

Quite a few months ago I attempted to purchase a Loch dishwasher on 3 occasions while it was on sale. The website refused to let me purchase because it stated it doesn’t deliver to Northern Ireland.

I contacted the customer service team who took 3 days to reply. They assured me that you do indeed deliver to Northern Ireland. Unfortunately because they took so long to reply, not only was it no longer at the sale price but you had sold out of all stock.

You have just sent me an email stating you have it in stock.

Well despite knowing full well for months that your website doesn’t allow delivery to Northern Ireland, no one has bothered to fix it. It still refuses to deliver to my address

I have to say that it has been a horrendous experience as a customer with Loch. It has totally put me off buying the product.

Ha Ha, Loch reached out to me again.

You might think they would have offered me the discount price, but their customer service is awful that didn’t happen.

I clicked on the link they sent and the website still refuses to deliver to my address.

I may improve this review if I get sent a free machine.but I would only improve it to 2 stars.

What an abysmal company.

DO NOT BUY FROM THEM

Just received an email from Loch offering a sale.
This is despite unsubscribing from their website because of their abysmal customer service.

Out of interest I put an item in my cart and despite complaining on several occasions previously that their website does not allow delivery to Northern Ireland and them insisting it does.

It still refuses delivery to Northern Ireland and even though this has been pointed out to them for quite some time they have not rectified the problem.

I imagine this is what it will be like if you have a problem with their products.

AVOID THEM AT ALL COSTS. ITS THE WORST CUSTOMER SERVICE EXPERIENCE IVE EVER HAD.

An OG Backer and have been completely satisfied withe how they are running the business and how they are handling Customers. Will continue supporting Loch and highly recommending them to my Friends and Family. Will one day add an additional Dishwasher

I do not have a lot of space in my kitchen. That is why I ordered Loch dishwasher because it was the only dishwasher that fits in the kitchen.

We live as a couple and it is really useful and it suffices. I hope the lifespan is long enough. We shall see

My little Loch Capsule dishwasher arrived after a few shipping delays but truly worth the wait. It is everything it claims to be, compact, efficient, easy installation (basically plug it in), fits all dishes for 2 full dinners easily, or for large dinners all the glassware and silverware, for example. A huge help in the kitchen without a huge machine.
Washes and dries the dishes impeccably.
That said after about 2 months my Capsule began to have issues. But the super friendly correspondence and excellent follow up service and the care taken with customer satisfaction taken by the Loch team was second to none.
Thank you!
Highly recommend.

The dishwasher is amazing. Gets dried on food and sauces like it’s nothing. Everything is always sparkling clean. And their customer service is excellent. I had a question I emailed them and they responded with exactly what I needed in less than 12 hours. All around amazing

I purchased my Capsule Dishwasher just before the tariff fiasco created by the U.S. government. The people at Loch kept all their customers up-to-date on all developments. When I enquired on the status of my unit, the reply was helpful and demonstrated that customer service was important to the company. My unit arrived a week later. I love my dishwasher. It works great and eliminated one kitchen task I dislike completing. There are other machines available in retail, but I am glad I chose Loch and the Capsule. I will not hesitate to buy from this company again (for new products they may create).

I love my Capsule One solo. Use it daily on my boat. Sometimes 3 times a day. It is small and mighty and gets my dishes clean and sanitized quickly using very little water and power. It fits great on my countertop and still allows me plenty of room to prepare dinner nd it stows easily when we are underway.

This compact dishwasher does a great job. Very handy you do not need to connect it to the water mains. I had small issue with some staining, but was helped quickly by the very nice helpline. They stayed in touch and spontaneously offered compensation for the problem.

Me and my family needed a little help with dishes and didn't have much space for a bigger dishwasher so this machine I came across and decided to try buy it. We haven't had it that long but as of this moment I can say it's a wonderful compact dishwasher and would recommend it.

I was an early backer on the Kickstarter for the Capsule dishwasher. We live in a 100-year-old house that would require a massive overhaul of the kitchen to install a built-in dishwasher, so this countertop unit looked like it could be exactly what we needed.

The unit worked flawlessly for several months—until it didn’t. The machine would run for 20 minutes or so and then just shut off. I will admit I wasn’t sure how service issues would be handled by a company on another continent, but I needn’t have worried. I got timely responses to every email, multiple troubleshooting suggestions, and even a shipment of replacement parts with video tutorials for installation.

Despite their best efforts, we weren’t able to fix the problem. We discovered that there was a small leak in an inaccessible area of the unit that over time fried the control panel. The only way to access the area where we would need to replace parts would have required breaking the casement. Team Loch’s solution was to send us a brand new Capsule unit! We received it within a week of the replacement approval, set it up in minutes, and it finished its first load without a single hiccup.

A few notes for anyone considering purchasing a Capsule:
- It is small. That works great for us, but we also decided to get smaller plates because our old ones struggled to fit upright in the unit.
- There are just two of us in the house, and we usually eat ~2 meals at home a day. We tend to run it after each meal, depending on what we’re eating. If it’s a protein bar for breakfast kind of day, we can get by with just a dinner time wash-up.
- We prefer liquid dishwasher detergent to the powder. Easier to measure, dissolves faster, and rinses cleaner.

The customer service from Team Loch is exemplary. Every communication from their team was friendly, helpful, and professional. I highly recommend them and their products.

Tried the 15‑minute cycle today, worked brilliantly. Ideal for a small kitchen, and surprisingly quick. Had one tiny question at setup and customer support were on it straightaway. Couldn’t have been more helpful.