Extremely poor trading practices - it’s a mess! Ordered three locks from the online store and received days later - missing half the locks! Contacted to resolve the matter, got told had to post b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering process easy, advice over phone before making the online order was excellent - someone answered the phone quite quickly (no mean feat at this time). Delivery very timely. The product has bee... See more
Company replied
Really helpful staff who responded promptly when I had a pre-order query. Item ordered and arrived within a couple of days. Well packaged and as described. Good quality replacement UPVC handles. F... See more
Company replied
A Big thanks to Locks-On-line, It was so easy to order from there on line web site easy access, delivery was out standing, the lock came quicker then expected which meant a faster fitting, The de... See more
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
United Kingdom
- 0845 230 02 01
- www.locksonline.co.uk
After speaking to the adviser (Lesley)…
After speaking to the adviser (Lesley) I received a e mail instructing me on how to measure my door for a new cassette, I ordered the item and received the cassette within a few days. Very happy with the process.
March 30, 2021
Unprompted review
Reply from LocksOnline.co.uk
This is a semi-automated response to your review.
Having been informed of a class action lawsuit against TrustPilot in America for deceptive business practices, LocksOnline as a company are unable to continue to support TrustPilot on moral grounds and feel we must distance ourselves from this platform.
If your review is of a positive nature then please allow us to thank you. If you would like to extend any comments to us directly we would love to hear from you.
If your review is of a negative nature then please accept our apologies for any issues, and we encourage you to contact us directly so that we can try to resolve any issues you are concerned about.
As we no longer support TrustPilot we have ceased all invitations to our customers to review our service on this platform. We have not taken this decision lightly as our Trust Score at the time of making this decision was 4.8 out of a possible 5. We understand that inevitably customers who may be frustrated for any reason will be more likely to leave their thoughts here than our many thousands of happy customers, which will inevitably cause a rapid downgrading of this score.
For those who may be reading these reviews to establish an understanding of trustworthiness, we on average process a couple of hundred orders per day, and have been trading for over 22 years online. Our overall calculation of annual reviews on this platform saw just 2 negative reviews per 10,000 orders. We feel our business has a proven history of trust, and encourage you to reach out to us with any questions you may have.
Best regards,
LocksOnline
Customer service call cost me over £9 - avoid this company like the plague!!!
Ref Order ID: 50105734. Ordered Kaba Cleansing Silicone Lock Lubricant at £9.99, this was delivered with other items in timely fashion. However the spray can was defective and would not work, I rang the companies customer service phone number 0845 230 0201 to obtain a replacement. However I was disappointed that the call to locksonline.co.uk had cost me over £9 on my mobile phone bill, I am disgusted by this companies profiteering from me trying to obtain a replacement for a defective product.
March 30, 2021
Unprompted review
Reply from LocksOnline.co.uk
This is a semi-automated response to your review.
Having been informed of a class action lawsuit against TrustPilot in America for deceptive business practices, LocksOnline as a company are unable to continue to support TrustPilot on moral grounds and feel we must distance ourselves from this platform.
If your review is of a positive nature then please allow us to thank you. If you would like to extend any comments to us directly we would love to hear from you.
If your review is of a negative nature then please accept our apologies for any issues, and we encourage you to contact us directly so that we can try to resolve any issues you are concerned about.
As we no longer support TrustPilot we have ceased all invitations to our customers to review our service on this platform. We have not taken this decision lightly as our Trust Score at the time of making this decision was 4.8 out of a possible 5. We understand that inevitably customers who may be frustrated for any reason will be more likely to leave their thoughts here than our many thousands of happy customers, which will inevitably cause a rapid downgrading of this score.
For those who may be reading these reviews to establish an understanding of trustworthiness, we on average process a couple of hundred orders per day, and have been trading for over 22 years online. Our overall calculation of annual reviews on this platform saw just 2 negative reviews per 10,000 orders. We feel our business has a proven history of trust, and encourage you to reach out to us with any questions you may have.
Best regards,
LocksOnline
Just what I wanted
Just what I wanted. Good price, great product and super fast delivery. Highly recommended.
March 30, 2021
Reply from LocksOnline.co.uk
This is a semi-automated response to your review.
Having been informed of a class action lawsuit against TrustPilot in America for deceptive business practices, LocksOnline as a company are unable to continue to support TrustPilot on moral grounds and feel we must distance ourselves from this platform.
If your review is of a positive nature then please allow us to thank you. If you would like to extend any comments to us directly we would love to hear from you.
If your review is of a negative nature then please accept our apologies for any issues, and we encourage you to contact us directly so that we can try to resolve any issues you are concerned about.
As we no longer support TrustPilot we have ceased all invitations to our customers to review our service on this platform. We have not taken this decision lightly as our Trust Score at the time of making this decision was 4.8 out of a possible 5. We understand that inevitably customers who may be frustrated for any reason will be more likely to leave their thoughts here than our many thousands of happy customers, which will inevitably cause a rapid downgrading of this score.
For those who may be reading these reviews to establish an understanding of trustworthiness, we on average process a couple of hundred orders per day, and have been trading for over 22 years online. Our overall calculation of annual reviews on this platform saw just 2 negative reviews per 10,000 orders. We feel our business has a proven history of trust, and encourage you to reach out to us with any questions you may have.
Best regards,
LocksOnline
Terrible service
Terrible service, too interested in profiteering rather than looking after customers interests.
Ordered items to be delivered to my home.
In the end they were not suitable so I organised a return and requested refund.
They withheld 25% of the refund claiming that it was a business purchase. Whatever difference that makes anyway! They were standard items and not special orders.
I contacted them and explained that it was a personal transaction for my house but they refused to return the 25%. Too interested in making £35-£40 profit out of individuals rather than looking after customers and adhering to consumer contract regulations
March 29, 2021
Unprompted review
Good prices and speedy delivery.
Good prices and speedy delivery.
Have used Locks Online a number of times now and will continue to do so - great service.
March 18, 2021
Reply from LocksOnline.co.uk
Thank you Jo,
We really appreciate your feedback and are delighted to hear you're already a repeat customer of ours. We look forward to seeing you shop with us again for your next project :-)
Warm regards,
LocksOnline
Reply from LocksOnline.co.uk
Thank you for your feedback!
We appreciate you taking the time to leave us your review and hope you'll be shopping with us again in the future!
Best regards,
LocksOnline
Terrible company
Terrible company, I ordered a lock for a customer, paid for faster delivery, lick still hadn't arrived after a week, phoned them to be told the lock has to be "made" & will take another 10 days, I requested a refund, ordered the same lock from a different company, received it the next day
March 15, 2021
Reply from LocksOnline.co.uk
Hi Darryl,
Now that we have been able to locate your order by receiving your order number, we have been able to check on this and can see you ordered a product we specifically state will take a number of weeks as they are built to order and not off-the-shelf items. This is in a bold notice in the product description so do not feel we have done anything wrong in this instance, it would not be in our interest to hide this information.
We are glad to hear you were able to source the lock within the timescale that suited you in either case.
Regards,
LocksOnline
Reply from LocksOnline.co.uk
Hi Mark,
Thank you for taking the time to offer us some feedback; we're delighted to see it's a 5-star review and hope to see you shop with us again in the future.
Kind regards,
LocksOnline
The website was very easy to use
The website was very easy to use. The goods were delivered in the time period stated and all in good condition.
March 12, 2021
Reply from LocksOnline.co.uk
Thanks for your review Richard :-)
It's great to hear you had no difficulties with the website and that everything arrived swiftly.
We hope you'll consider us for any similar future purchases!
All the best,
LocksOnline
Good choice of cabinet furniture.
Looked on line and found this company as I was after cupboard handles for my kitchen. Superb choice of handles and even better several sizes of the same design which I found difficult anywhere else. Ordered up 31 which all came well packed and with screws to fit them. Very pleased.
March 5, 2021
Unprompted review
Reply from LocksOnline.co.uk
Hi Raymond,
Thank you for taking the time to leave us a review; we really appreciate it.
We're delighted to hear you found what you needed and that you're happy with your purchase.
We hope to see you shop with us again in the future :-)
All the best,
LocksOnline
Fantastic company with there online…
Fantastic company with there online video I was able to easily measure my door locking mechanism and purchase the right one, it was also at a competitive price and arrived next day.
March 3, 2021
Reply from LocksOnline.co.uk
Thanks for your feedback Andrew!
Great to hear our video was helpful and you were happy with the price & delivery time.
We hope to see you shop with us again in the future :-)
All the best,
LocksOnline
What a fantastic service
What a fantastic service.
I ordered piano hinges in the afternoon and received them first thing next day (even with Coronavirus) ! Thank you if I could give you 10 stars I would. :)
January 26, 2021
Unprompted review
Reply from LocksOnline.co.uk
Thank you for taking the time to leave us a review Sharon! :-)
We're delighted to hear you're happy with the service and hope you'll shop with us again in the future for any other projects we can offer parts for!
Best regards,
LocksOnline
This is the first time I have purchased…
This is the first time I have purchased from this company , communications were good , delivery was quick and prices are good everything you need as a tradesman 👍
January 21, 2021
Unprompted review
Reply from LocksOnline.co.uk
Thank you for the feedback Andy! Much appreciated :-)
We hope to see you shop with us again in the future!
All the best,
LocksOnline
Speedy delivery and great technical support
Speedy delivery of new lock and spare keys.
Slight problem with my fitting lock quickly overcome with help from the very friendly and patient Darrell and the technical support team.
January 9, 2021
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your review! :-)
I recall working alongside Darrel to get this issue resolved and was delighted to hear back from you confirming all was resolved - a great result for all, and equally we'd like to thank you for your patience and efforts in working with us to get the issue sorted.
We would like to thank you for your custom and hope you'll consider us in the future for any similar purchases :-)
All the best,
LocksOnline Support
Lesley at Locks on line was amazing.
Lesley at Locks on line was amazing.
She kindly took my urgent order late in the afternoon and promised to do her best to get the locks to me next day. They arrived bang on time.
Great quality locks with professional service.
What more do you need?
December 21, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for taking the time to leave us a review Alan!
It's great to hear we were able to get that out to you for next-day on a last minute order; not always possible of course but we will always do our best!
We would like to thank you for your custom and look forward to seeing you shop with us again!
All the best,
LocksOnline Support
Fantastic supplier of locks and access…
Fantastic supplier of locks and access control. Darrel and the team are a joy to deal with
December 10, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for the feedback Brad!
We thank you for your custom and look forward to seeing you shop with us again!
All the best,
LocksOnline Support
3rd order from this brilliant company
This is the third time I’ve ordered from Locksonline, and can honestly say they are simply brilliant!
Excellent craftsmanship, high quality locks which give me peace of mind, along with really good customer service!
I wouldn’t go anywhere else!
December 4, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Jennifer,
Many thanks for taking the time to leave us your review - and thank you for being a loyal customer! :-)
We're delighted with your feedback and will be sure to pass on your comments to the Sales team, as it's all credit to them really!
Best regards,
LocksOnline
Very quick and reliable service
November 18, 2020
Reply from LocksOnline.co.uk
Thank you for taking the time to leave us a review! :-)
We really appreciate your feedback - and of course your custom - we hope you'll consider shopping with us again in the future.
Warm regards,
LocksOnline.co.uk
Very good
Great help and advice in changing a mortice lock. If only every company was this attentive.
November 14, 2020
Reply from LocksOnline.co.uk
Hi Dave,
Many thanks for taking the time to leave us a review - we really appreciate it!
We do our very best to ensure we offer the best help we can, so it's great to read your feedback and will be sure to check who you spoke to and pass on your comments to them directly :-)
Best regards,
LocksOnline
Reply from LocksOnline.co.uk
Thank you for your review Mr. Edwards!
We're delighted to hear hear you are happy with all aspects of your experience with us, and we'd love to hear from you again in the future :-)
Warm regards,
LocksOnline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.