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Rated 1 out of 5 stars

I dont trust this company...I called for a locksmith to Swart Locksmith and Locksub somehow got involved and sent a locksmith who installed a safety lock poorly - I paid 700 pounds for lock and keys o... See more

Rated 5 out of 5 stars

Absolutely brilliant we had someone else booked who didn't turn up but didn't bother to tell us. Gabriel rang immediately fitted us in that night rang b4 he arrived. Got into the garage for us, unf... See more

Company replied

Rated 5 out of 5 stars

Marian fitted two new internal door star locks to our AirBNB today. We asked if he could somehow manage to make the lock fit so the door closed without any gaps, the door hadn’t been constructed as we... See more

Company replied

Rated 5 out of 5 stars

Absolutely an amazing company Would highly recommend to anyone. Super fast service. I book all my jobs through Chloe, lovely lady and outstanding customer services Always happy to help and... See more

Company replied

Company details

  1. Media and Marketing Agency

Written by the company

LockSub provide locksmiths with jobs local to them whilst ensuring customers receive a local, qualified and insured locksmith. https://locksub.com/terms-and-conditions/


Contact info

4.0

Great

TrustScore 4 out of 5

549 reviews

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Rated 1 out of 5 stars

Avoid this company

Used this company yesterday the chap that did the job was very professional and polite. The job entailed opening a locked door and replacing Lock Cylinder and the mechanism called the Gearbox. The labour was £120 which I thought was a bit steep but I kind of expected it. The High Security Cylinder was £85 and the Gearbox was £155 he gave me a £24 discount the total with the VAT was £408 for less than 1 hours work. I later looked on line I found the Cylinder price from Yale was £30 and a Gearbox at skrewfix about £25. Total rip off.
Update 16/6/21.Did what they told me to email Clare and I got a reply saying send my post code so they could investigate further. Well i did as they asked (twice) and as I suspected have had no further communication from them. I am going to see if I can get any advice from citizens advice.

May 13, 2021
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Reply from LockSub

Thank you for your feedback, LockSub is now under new management and we are keen to hear from previous dissatisfied customers and work a resolution based on your previous experience.

Could I kindly ask you send an email to help@locksub.com outlining your complaint and the amount tendered. Please ensure to leave a phone number and someone will get back to you within 24 hours. Many thanks, Caitlin @ LockSub

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very impressed with the technician. Customer-focused, helpful and polite. Simple job completed quickly

May 12, 2021
Unprompted review
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Reply from LockSub

Thank you very much Leslie!

Rated 5 out of 5 stars

Very professional

Marian the locksmith was very professional, was in and out with no problems.

May 11, 2021
Unprompted review
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Reply from LockSub

Many thanks Charlie!

Rated 5 out of 5 stars

Thank you for the prompt action by…

Thank you for the prompt action by Locksub in Devizes and the hard work of Phill from Tidworth who came to our rescue and sorted out our lock. He was amazingly patient and courteous and we greatly appreciated his services.

May 11, 2021
Unprompted review
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Reply from LockSub

Thank you so much for your positive comments Liz! I will pass this onto Phill :)

Rated 5 out of 5 stars

Got locked out of my flat

Got locked out of my flat. Marian got here under 30 minutes and I was inside my flat in no time. Changed the lock quickly. Polite and very proffesional. Really recomment him.

May 10, 2021
Unprompted review
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Reply from LockSub

Thank you so much for taking the time to write us a review!

Rated 5 out of 5 stars

Impressive Marian

Marian provided a courteous, thorough and professional service and quickly identified the solution. I would definitely recommend him.

May 10, 2021
Unprompted review
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Reply from LockSub

Thank you so much James! Marian will be glad to know of your satisfaction!

Rated 5 out of 5 stars

Fab response

Fab response. Came out within 1hr of calling and got us in within 10 mins. New lock fitted and some great advice given. Many thanks - definitely recommend. Jean

May 9, 2021
Unprompted review
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Reply from LockSub

Many thanks for your positive comments Jean

Rated 4 out of 5 stars

I’d left a key on the inside of the…

I’d left a key on the inside of the door so couldn’t undo the door. Marian the locksmith turned up really fast and got me back into my home very quick.

May 6, 2021
Unprompted review
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Reply from LockSub

Thank you James! Glad we assisted :)

Rated 5 out of 5 stars

Replaced a lock on a door

Replaced a lock on a door. Very efficient and put in extra effort to adjust the door hang to close more smoothly. Payment and receipt was quick and efficient too.

May 6, 2021
Unprompted review
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Reply from LockSub

Thank you very much David!

Rated 5 out of 5 stars

Marian Talpos very professional and…

Marian Talpos very professional and great work!

Thank you so much for the lock change!
Lock change took literally less than 10mins!

Professional job done and Marian was very professional, polite and I would recommend him to anybody needing a swift and professional lock change!!

May 6, 2021
Unprompted review
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Reply from LockSub

Thank you so much for your positive comments! I will pass your feedback. on to Marian :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt pickup on calling, appointment made easily. Text sent to advise of change of tradesman. The locksmith called to say when he'd get here, and apologised for running a bit late, which wasn't a problem for me. Very friendly and efficient guy, did a great job, left the door and lock as new.

May 5, 2021
Unprompted review
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Reply from LockSub

Many thanks Pat, we are pleased to hear of your satisfaction!

Rated 5 out of 5 stars

Excellent Service

Richard was very friendly and polite, he was able to repair my door in less than 30mins, excellent work, will definitely recommend to others. Excellent professional work with a 12 months warranty, very pleased.

April 30, 2021
Unprompted review
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Reply from LockSub

Thank you so much for taking the time to leave us some feedback!

Rated 5 out of 5 stars

The best service from Mircea our…

The best service from Mircea our locksmith who helped us with an eviction. He was there before we arrived and got everything done in under 30mins. He even followed up when we had an issue with someone trying to get in afterwards. Highly recommend this professional service. 5* would give Mircea more if we could.

April 28, 2021
Unprompted review
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Reply from LockSub

Thank you so much!

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