Logitech Reviews 2,967

I have tried for hours to add a new TV to my Logitech Harmony 650 universal remote,I phoned Logitech in Sydney and got no help at all completely useless they said they could not give information over the phone, I tried to log in to add the new TV and was rejected every time, it would appear Logitech only want to sell their product and give no customer service, very bad company to deal with, I would not buy any Logitech products again, hopeless service about as much use as a swimming pool on a submarine.

Very helpful when saying the updates of the order as I did buy in a holiday so they didn’t send till 3 days later but I understand that as it was Christmas but this Logitech combo touch for my iPad a16 is very nice and I am typing on it now it feels amazing to type on it may not be as good as a nice Microsoft laptop or macboook but for a keyboard this size is very nice and wanted a cheap alternative to apples case keyboard and for its price it does protect unlike the apples one as it uses magnets so thanks Logitech I love it

I bought a simrace wheel and peddals for almost 800 euro. They taken my money and never did anything with my order . You can't realy contact them , you only get a standart message that they made a ticket and nothing more. They simply ignore you and that's that. i mailed them 8 times and every single time you get the same anwser "we will make a tivket and ask the sales team..bla bla". Nothing happens no mather what you try as a customer ....they just take your money and won't sent you what you paid for. Never buy from Logitech

garbage canceling policy

Tell me why they are experiencing delays and still claiming two to 3 days shipping not updating their order status not emailing to say they are experiencing backlog for something I ordered 5 days ago that is still ‘processing’ and require you every day to chase them up via the live chat absolutely appalling experience when you pay so much

day 8 of my order still processing when it was 1-3 days express delivery , I get situations occur and things can take longer than stated but please don't quote these delivery times when you know they cant be achieved, this is misleading customers and shouldn't be allowed, I'm pretty sure there's laws for misleading consumers.

I placed an order and selected express delivery, expecting a smooth process. Unfortunately, the confirmation email was poorly translated and looked unprofessional, which immediately raised concerns. After that, I received no updates about my order.
Trying to contact customer support was frustrating—there’s no email address, no phone number, and no live chat option. It feels impossible to reach anyone for help, which is shocking for a company of this size and reputation.
I’ve always appreciated Logitech products and previously purchased them through third-party vendors without issues. However, this experience makes it clear that Logitech is not prepared to handle direct-to-consumer sales effectively.

I use both a keyboard and a mouse, and honestly Logitech really knows their stuff. Even with a cheap battery, the mouse can last a good 5 6 months without a problem. When I put in a decent battery, I went almost 9 months without changing it.

Solid quality, no drama, just works.

Hostile design of the consumer support website. No e-mail, chat is just a dummy, only phone number is for expensive oversea connection. Bought G512 Keyboard from them. Keycap stems started breaking faster than global DDR supply. Support claims "lost" parts are not covered by guarantee. No parts were lost, I even kept the stems that broke off. Expensive e-waste. Got offered discount for new e-waste.

worst mouse ive ever owned
logitech g pro wireless sucks and the durability is ass for the price, so many better mouses out there

Previously bought headsets from here
However this time they were faulty. Opened as a Christmas gift for my son
They make it impossible to send back
No clear instructions for returns
No way of speaking to anyone. Just loops you round continously on a chat using an ai response.
When you email they ask for info but never give you a helpful reply
Terrible customer service
Do not use!

I had an extremely disappointing experience with Logitech’s customer service.

I placed my order on December 4, 2025. After waiting far longer than expected and following up multiple times, I still did not receive the product. Eventually, Logitech initiated a replacement, but even that process was poorly communicated and delayed.

After speaking with customer service, I was informed that they cannot confirm whether the replacement will arrive by December 29, which is a critical deadline for me. What was more frustrating is that they also did not clearly take responsibility for the delay, nor did they provide a concrete solution, timeline, or assurance.

Throughout this entire process, communication has been vague and reactive. I repeatedly had to reach out for updates, and even direct questions—such as whether expedited shipping was possible—were not clearly answered. As a customer, it feels like I’m left in limbo with no accountability from the company.

At this point, I’m forced to decide between waiting indefinitely or asking for a refund, neither of which should be necessary for an order placed weeks ago with a major brand like Logitech.

This experience has seriously lowered my trust in Logitech’s customer service and order fulfillment process. I expected far better handling, transparency, and ownership from a company of this scale.

Ordered a RS50 sim bundle on Saturday evening, shipped on Monday and arrived Tuesday from Netherlands to Uk. Absolutely blown away by the speed of both Logitech and UPS!

HORRIBLE! Customer support. Genuinely the worst i have ever experienced ever. And the quality of their products are so random. Some times you get something that has the endurance of a nokia and other times you get something thats broken straight from the factory. Its baffling to me how the company is still going

I wanted to purchase a Master mx 3s mouse for my partner for his birthday.

I originally baught it on amazon off of the logitech store front specifically getting the logi bolt , USB receiver option so that it would come with all the cables and dongles. When received there was only the mouse. I promptly returned it (there was no other option other than a refund).

I proceeded to buy it from logitech direct which cost more than amazon but I selected master mx 3s opened the assistant chat box and queried whether or not the master mx 3s (exactly as per the title of the page for the product) came with the the dongle, the cable and the travel pouch which the chat bot assured me it did.

On the day it arrived excitedly we took delivery only to face dissapointment once again no dongle, no cable and no travel case.

I opened a customer service ticket (16642370) and began the process of explaining the above. I have been told that the parts number I ordered only came as the mouse, that it's the standard edition that comes with all the accessories not the Bluetooth edition. There is only one option on their website for the master mx3s and it does not show it's the Bluetooth edition only.

I have been made to feel incompetent and incapable all I wanted to do is buy the mouse with all it's parts. This experience has been a nightmare.

The way this has been dealt with by their customer service has been disingenuous and what I believe to be false advertisement and made to be my fault for ordering the wrong version without any option to choose a different version of the mx3s on the website.

Don't waste your time and money with this website.
Their direct to consumer business is horrible.

I ordered a keyboard which arrived and had a defective keycap which would fall off.

I can't easily request a return slip, or talk to a human.

The overall experience with Logitech’s support website has been far from smooth. I am based in the Netherlands, where I also purchased my product, but every time I visited the customer support page, I was redirected to the Greek website for some reason (my native language). This was unhelpful, as the time zones and support processes differ between countries.
Additionally, the support chat was very disappointing. The representative rarely connected on time, and the conversation often had to be continued via email. I had a defective product, and the return process was extremely confusing: first I was told to send the product back, then the next day I was told to keep it and that they might contact me later if they needed it. Also, every time I was getting a form of contact my email, a new support ticket was generated. My refund was also delayed, and I had to follow up multiple times to finally receive it.
Logitech products themselves are very good and offer great value for money, but the support website clearly has several issues. My recommendation is to purchase Logitech products from other retailers where customer service is taken more seriously.

I've been using Logitech for years and never had any problems. However, the last mouse I bought seems to be made with lower quality components. I play videogames quite often and I never destroy my equipment. However the middle wheel is almost broken, it keeps double clicking and the main left click seems to be less responsive.

I ordered 3 Astro A50X headsets that totalled over $1K and they shipped me the incorrect product. Called their support team a week ago and now here we are a week later and I still don't have any resolution..... I escalated to a manager and they only can issue a request to have one call me back at a later time. I am about to contact AMEX and dispute the charge. What a poorly managed company that can't ship the correct product or at least rectify the error on a timely basis. Just terrible. I would buy an alternate option. Customer experience is just terrible. They used to be a good company years ago. So sad to see this decline. Offshore client support on the other side of the globe doesn't help client experience just helps their bottom line.

Delivery didn’t arrive and customer support offered no help