Logitech Reviews 2,967

I recently had an issue with a damaged product, but Logitech support helped me reach a fair resolution. I spoke with Jenny P from their team and, despite my frustration at the start, I felt listened to and valued. A new item was arranged, and I truly appreciate the assistance I received today.

It’s not about money – it’s about customer care, and in the end Logitech showed they can deliver that.

IF I CAN GIVE THEM ZERO STARS I WOULD!! WHAT A BAD BAD BAD VERY BAD CUSTOMER SERVICE AND COMPANY I HAVE EVER ENCOUNTERED!!! I TRIED TO RETURN MY SPEAKER DUE TO DEFECTS BUT THEN THEY WOULD KEEP ON PUSHING ME TO DOWNLOAD VIBER WHEN I DON’T HAVE ONE BUT I DID JUST SO I CAN RETURN THIS HOWEVER THE WARRANTY WAS STILL USELESS I HAVE TO PAY FOR THE SHIPPING TO THEIR FACILITY AND HAVE TO PAY FOR IT TO GET IT BACK WHAT A WASTE OF MONEY AND NOW I WANTED TO BUY ANOTHER USB PORT FOR MY MOUSE BUT THEIR CUSTOMER SERVICE IS VERY RUDE AS I ONLY WANT TO CLARIFY SOME THINGS AND THEY RUDELY REPLIED TO ME!! NOW I HAVE TO THINK AGAIN IF ILL EVER WANTED ONE AS THEIR CUSTOMER SERVICE IS NEVER FRIENDLY AND SUPER RUDE!!! JUST CLOSE YOUR COMPANY IF YOU DONT WANT TO ANSWER QUESTIONS FROM YOUR CUSTOMERS IDIOTS!

Very difficult to get the warranty honored.

I spent more than 1 hour and 30 minutes chatting with their customer service. They asked me to send photos and videos, but they couldn’t even open them. I had to upload everything through Google Drive. On top of that, the agents located in India seemed to misunderstand the reality and common practices here in Canada.

They ultimately refused my proof of purchase, which is itself an email (an HTML invoice), even though it was complete and detailed. I also provided the pickup confirmation for the item. I explained to them that The Source was bought by Best Buy, and therefore it’s impossible for me to provide the invoice in any other format. In fact, I’m not even sure The Source has ever issued invoices in anything other than HTML email format.

Fortunately, in the province of Quebec, consumers are protected against this type of practice from manufacturers like Logitech.

I purchased an expensive Logitech mouse direct from Logitech and regretted it. I've never had problems with their products before and rate them very highly but this product was faulty and their customer service is an absolute farce. They fobbed me off for over two months saying their 'expert team' were looking into the matter. In the end I had to get a refund through my card company. Even though their products are normally great, this experience has really made me think twice about purchasing future Logitech products.

This is the worst company I’ve ever interacted with they’ve taken payment of over £200 shipping was 2-3days , that was over 2 weeks ago , trying to contact anybody there is just a complete waste of time I’ve tried every day , with absolutely no response , I now have to piss about with my bank and report it as fraud , what a joke of a company, avoid like the plague !!!!!!!!!!

Quite possibly the best brand for great-quality products at a reasonable price. I have literally been using my G502 mouse for over a decade, and never even once has there been the slightest hint of a hiccup from it. Lighting effects are consistent, clicks are precise, and I love the infinite scroll. In addition to a mouse, I also have the G920 wheel and C920 webcam, both of which are very robust and literally as customizable and adjustable as you can ask for. Excellent.

Got a keyboard and you cant hold down shift and multiple buttons at the same time making it useless for any kind of gaming, no matter how light. There should be a warning on the box for that sort of thing.

Do not use BLC as the Up to 30% off on the full Logitech portfolio advertised does nothing. It actually added 1p to the price. I was looking for a gaming keyboard and mouse. I added the MX Master 3S for £79.99 and then thought about BLC. deleted everything and added it again, coppied the code that advertises as above (upto 30%) and it added 1p price at checkout £80. Obviously did not look any further on ther site for a keyboard. I actually found the mouse for £69 on another well known retailers site. Now looking for alternative make due to this issue.

If I could register 0 stars then Logitech would receive it. Appalling service, UPS informed Logitech the parcel was damaged in transit, raising a claim directly to them. UPS delivered the damaged item 48hrs after the claim was raised, and I contacted Logitech. Having spent 30min reviewing the issue with an AI chat bot, I get told an internal claim needs to be raised and it will take 2-3 working days. Unacceptable customer service - keep well clear!

My G502X's battery stopped holding a charge. No problem, Logitech kindly provided a replacement, all seemed well.
Now the replacement G502X has failed - completely unresponsive. Not surprising - it's remanufactured, so I've inherited another customer's failed device.
The second attempt for a replacement is completely different. No more trust - Logitech demands you send a video of the mouse not working. How stupid is that! The computer is unusable with the failed mouse. A video o me waving the mouse back and forth while the cursor does nothing is pointless. If I really wanted to make the warranty issue all I'd have to do turn the mouse off or unplug the dongle.
Logitech now assumes that the customer is lying when their replacement mice fail. That insinuation will forever alienate customers - just to save the cost of another remanufactured mouse. Logitech - is accusing your customers of FRAUD worth the lost business?

Order a full sim racing setup. 4/5 items arrived within a couple of days, but the last item has still not been sent out.

Support keeps telling me it’ll ship soon, or that the escalation team will contact me, but I have had nothing in over a week at the time of writing this.

Edit: Logitech replied and I have emailed them. Will update once I have a response.

Edit 2: after asking me to contact them, I did not get an email back, we’re now at 10 days since ordering and not being dispatched. Review updated to 1 star.

Edit 3: we’re now on 11 days. Support have told me they’re gonna call me back and I’ve heard nothing, and to top it off my order now doesn’t appear on my account.

Customer service chat doesn't work. The assistant sends you in circles. The only option was to get in line for phone service. Then, without providing evidence, they denied my warranty claim, stating that my unit was refurbished. None of my purchase paperwork indicated that it was refurbished. No apologies.

Would give negatives zeros if I could.
Bought an M317 Wireless Mouse at staples for $16 plus tax. It started acting up after about a year but since I liked it, I bought another. I bumped the plug-in sender/receiver on the new one about a month after purchase, and it came apart. I took the plug-in out the old one since I had kept it as a backup, but it wouldn't work with the new one. Went to their website and they wanted $15 plus shipping for a new plug-in. That's more than the complete mouse cost! They produce cheap junk so they can sell you more cheap junk. Avoid these crooks.

I purchased aHarmony universal remote a few years ago and have just discovered that they have unilaterally withdrawn any way of updating it. So, having bought a new tv, the remote is utterly useless and is heading for landfill. Quite apart from the inconvenience this is an unacceptable waste of resource and is not sustainable. Why don't they simply make the updating software publicly available?
I will never buy anything from Logitech again, and if you are hoping for long term usage I would advise you not to either.

So I bought MK270 and its a combo with a keyboard and a mouse and it was fine at the beginning, but now I realize that control is not working properly, and it was only like 3 months.. bruh.
Still I gotta hand it to them, it was pretty cheap and the rest if fine, I am glad with the battery life of these bluetooth devices.

Excellent service and customer support.

My request was swiftly resolved via chat by representative Manika who was very kind and honest and had my replacement product delivered to me within 4 days of opening my Ticket. Product was shipped after 2 days and arrived in 2 days from Netherlands to UK. I was notified via Email by them once the product was shipped and also had full tracking of the journey provided.

I also ordered some spare mouse feet which I was pleased to see they were finally selling as they are essential.

Great stuff Logitech.

I placed an order for a keyboard and mouse at a value of over £200. This was despatched as expect, and then subsequently lost by the courier who gave false reasoning as you why they could not deliver (despite arriving almost daily to deliver other parcels). Logitech refused to help, or refund any of my money despite confirming and accepting we dont have the items. I raised a support ticket which is ignored, and speaking to live chat just led to me being told it could only be raised internally - I could not speak directly to anyone. They are retaining over £200 of my money until they sort an internal problem, but offering no signs of resolution. Disgusting service.

They just copy paste the reply and when u actually send a mail like they tell u to do - they never reply back

I recently purchased an item online from this company, and what happened has caused me serious concern. UPS did not deliver my parcel to my home as expected. Instead, it was left in a small aisle of a store, where plenty of customers could easily see it.

The shipping label displayed my full name, phone number, and complete home address, fully visible to anyone walking past. This is a major breach of privacy and safety — especially as I have a young child living with me.

This situation has left me feeling unsafe and extremely disappointed. I will be seeking legal advice and reporting this incident to the Ombudsman and data protection authorities, as my personal information was exposed without my consent.

I urge the company to review its shipping and data privacy practices immediately to protect other customers from similar risks.

YOU REALLY PUTTING OUR SAFETY AT RISK!

Noticed some info missing on my "order confirmation" and my "invoice".
When byuing a "Logi Bolt Reciever" it doesn't specify the interface (USB-A & -C).
And it is cheaper for the customer in Denmark to buy 2 one at the time than 2 at once.
To me this is bad bussiness practice! More work for logitech and the second time Logitech could have served another order.
The customer supporter a spoke to was one of the best supporters I have ever spoken to. "Smile in her voice", "active listening", understanding my weird explanations and generally so nice.
Order: dk00048041 & dk00048009