It's such a shame when the hardware is pretty great overall but the software is comically bad. Let's not even mention the non-existent 'customer support' The Options + software package is suppose to o... See more
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Review summary
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Hostile design of the consumer support website. No e-mail, chat is just a dummy, only phone number is for expensive oversea connection. Bought G512 Keyboard from them. Keycap stems started breaking f... See more
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Worst experience ever: Logitech combo touch for iPad. 6 months after warranty the keyboard starts loosing contact with the iPad, eventually it is almost impossible to connect it. Google quickly clarif... See more
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Customer service was virtually non-existent. I needed to change my delivery address immediately after placing my order, but this was not possible. I purchased one item and received a second item for f... See more
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Company details
Information provided by various external sources
A Swiss company focused on innovation and quality, Logitech designs products and experiences that have an everyday place in people's lives. Founded in 1981 in Lausanne, Switzerland, and quickly expanding to the Silicon Valley, Logitech started connecting people through innovative computer peripherals and many industry firsts, including the infrared cordless mouse, the thumb-operated trackball, the laser mouse, and more. Since those early days, we have expanded both our expertise in product design and our global reach. For each of our products, we focus on how our customers connect and interact with the digital world. We keep design at the center of everything we create, in every team and every discipline, to create truly unique and meaningful experiences. With products sold in almost every country in the world, Logitech has developed into a multi-brand company designing products that bring people together through music, gaming, video and computing. Brands of Logitech include Logitech, Logitech G, ASTRO Gaming, Ultimate Ears, Jaybird, Blue Microphones, and Streamlabs.
Contact info
7700 Gateway Blvd. , 94560 , Newark, United States
- 866-632-5644
- https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
- www.logitech.com
1.6
Bad
3K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Awful company- AVOID
They approved my warranty claim 5 days ago- and still not received notification of dispatch etc or the mouse
Complaint to management- no reply
Complained on chat- lots of waffle, no answer.
Worse than useless.
November 3, 2025
Unprompted review
Reply from Logitech
Hello, Roy! We sincerely apologize for the frustrating experience you've had with your warranty claim. We understand your disappointment and take your feedback very seriously. We are looking into this immediately. To help us resolve this quickly, could you please send a direct message to socialcare@logitech.com with your Full Name, email address, Ticket number and Country? This will allow us to investigate the situation thoroughly and assist you further.
customer support tedious repetitive…
customer support tedious repetitive offensive - very disappointing display lack of understanding that wireless mice usually cannot wake screen by mouse move
November 3, 2025
Unprompted review
Reply from Logitech
Dear Paul, we sincerely apologize for the experience you've had with our customer support and the issues you've encountered with our wireless mouse. We value your feedback and are truly sorry that your experience didn't meet our expectations.
We understand your concerns about the support interaction being tedious, repetitive and we also acknowledge regarding wireless mice and screen wake-up functionality. We are constantly working to improve the quality of our support and product knowledge.
If you are still experiencing issues with your mouse, we would like to assist you further. Please send us a direct message (DM) to socialcare@logitech.com with your Full Name, email address, Ticket number and Country. This will allow our team to investigate the issue and explore potential solutions for you. Thank you for bringing this to our attention.
logitech keyboard G613
Originally bought a Logitech keyboard for my thesis writing and it was a membrane based keyboard, it worked great until the CTRL key stopped working. Someone suggested I buy a mechanical keyboard because the keys (switches) could be replaced if they went bad. New to the mechanical keyboard world I went for a Logitech G613, worked great for year and half, then the buttons started to stick. The key stroke would type twice. On further research, every second buyer who bought G-series keyboard were having this problem. Moral of the story, research deeper dont take online review as a primary source for your purchasing decision. It took me more time to write this paragraph then writing two pages because I am writing on the veryy sammee keeyboard....
November 3, 2024
Unprompted review
Reply from Logitech
Dear Zia, we sincerely apologize for the issues you've experienced with your Logitech G613 keyboard. We value your feedback and are truly sorry that your experience didn't meet our standards, especially considering its use for important work like your thesis.
We take your concerns about button sticking and keystroke duplication very seriously. Your detailed description is helpful in understanding the problem. We are constantly working to improve the quality and reliability of our products.
If you haven't contacted our Support yet, we'd like to assist you further. Please send us a direct message (DM) to socialcare@logitech.com with your Full Name, email address, and Country. This will allow our team to investigate the issue and explore potential solutions for you. Thank you for bringing this to our attention.
There is no point buying logitech in…
There is no point buying logitech in 2025. Bought a superlight 2, broke after 1.5months, reached out and they said they would send a new one. they used an incomplete address to send it to and now is stuck in limbo and has been for weeks. UPS cannot update the addess, and logitech support wont answer anymore
October 29, 2025
Unprompted review
Reply from Logitech
Hello! We are very sorry to hear about the issues you've experienced with your Superlight 2 mouse. We understand your frustration with the device and the problems with the replacement shipment. We value your feedback and will use it to improve our services.
Please send us a direct message (DM) to socialcare@logitech.com. To help us investigate this further, could you please include your Full Name, email address, Ticket number and Country? We'll do our best to assist you.
Logitech G has launched its new "RS"…
Logitech G has launched its new "RS" series of racing wheels and pedals. It seems like a great idea, but:
1) the H-pattern shifter isn't available, and there's no information about it. We might never see it, even in the distant future.
2) The website offered a limited-time discount, but it doesn't work. I opened a ticket about it (#16372833), but after three days, I still haven't received a response.
3) The price is only similar, but not better, than competitors, which offer a much broader ecosystem of updates and much more responsive customer service.
I expected a much better service from a company like Logitech; such a limited and lacking offering should cost at least 30% less than the advertised price.
October 30, 2025
Unprompted review
Reply from Logitech
Dear Riccardo! Thank you for sharing your feedback regarding the new Logitech G "RS" series. We sincerely apologize that your experience hasn't met your expectations. We value your input and appreciate you bringing these issues to our attention. Regarding your ticket (16372833), our team is currently investigating the discount issue, and we're working diligently to resolve it. You can expect an update on your ticket shortly.
We are always looking for ways to improve, and your feedback is very helpful. We will certainly take your comments into consideration.
ipad keyboard case
I have these keyboard for ipad and it really bad quality + it also breaks really easily definitely you guys need to fix this and the back case is also really bad because you can peel off the thing.
October 29, 2025
Unprompted review
Reply from Logitech
Hello Anna, we are very sorry to hear about the issues you're experiencing with your iPad keyboard case. We value your feedback and sincerely apologize that the product didn't meet your expectations. We will definitely take this as feedback to improve our products.
If you haven't contacted our support team, please send us a direct message (DM) to socialcare@logitech.com with your Full Name, email address, and Country, so we can check and help you accordingly.
They told me to get it repaired elsewhere
They refused to replace my $120 MX keyboard because one key was pressing itself. They told me to get it repaired elsewhere, but no support center has the parts to fix it. They don't sell the parts for repairs outside of the warranty, and now I have a paperweight.
I will never buy Logitech products again.
October 18, 2025
Unprompted review
Reply from Logitech
Hello, Kenji! We are very sorry to hear about the issues you've experienced with your MX keyboard and the service experience. We understand your disappointment, and we sincerely apologize that we didn't meet your expectations. We value your feedback and will use it to improve our processes. Thank you so much for your time and feedback.
Customer Service
Customer Service
Chat bot useless. No fault finding just lots of work to do.
Agents - incapable of listening, asks same questions over and over. Scripted and useless.
Next Agent - Explained what was goin on hung up on me.
Great when works but don't expect any help
Update:
Replied to say email us and we'll help...no reply so just adding insult to injury. Logitech, "we just don't care"
October 29, 2025
Unprompted review
Reply from Logitech
Hey, Steve! We are very sorry to hear about your experience. We value your feedback and sincerely apologize that we didn't meet your expectations. We are always striving to improve our customer service, and your comments will help us in that process. If the issue is still not resolved, please send us a direct message (DM) to socialcare@logitech.com, including your Full Name, email address, and Country. This will allow our team to investigate further and assist you personally.
iPad case is super expensive and not worth it
Ridiculous iPad case is super expensive, breaks very easily and is a pain to get the batteries in and out of - which they don’t tell you is how you have to charge it.
Edit for reply - is that corporate for ‘I’m going to do nothing ?’
October 2, 2025
Unprompted review
Reply from Logitech
Hey, Charlie! We sincerely apologize that your experience with the iPad case fell short of your expectations, and we deeply regret any frustration this has caused. Your feedback is incredibly valuable to us, and we want to assure you that we will carefully analyze your comments to identify areas where we can make significant improvements in our product design, quality. Thank you so much for time and feedback.
MX Master 3S Cheap Tack & Not Worth Buying
DO NOT BUY LOGITECH MICE!!. I foolishly bought a Logitech MX Master 3S mouse for work as I thought that it must be good quality at such a very expensive price. It worked fine for about a year before the left mouse button started missing clicks in exactly the same manner as the cheapest, nastiest mouse that you might waste 99 cents on. 2 years later and it's absolutely useless. I detest companies like Logitech. All they care about is profit and maintaining that (very) false image of a company that serves its customers. They do not give a fig! They peddle junk and add huge mark-up just to satisfy the greedy share holders - that's it. I'm just glad I that I did not buy the keyboard to go with the MX Master mouse - another piece of junk prepped to fail in a year or 2 no doubt! Save your money and buy 20 cheap mice instead, you can then bin each one as it fails just like this expensive piece of crap on my desk here.. Oh yes - and stick your stupid A.I. response that feigns concern!
October 24, 2025
Unprompted review
Reply from Logitech
Hey Nolan, we are very sorry to hear about your negative experience with our MX Master 3S mouse. We understand your frustration, and we sincerely apologize that it did not meet your expectations, especially given the price point. We value your feedback and will use it to improve our products and services. We will investigate the issues you've described to prevent similar problems in the future. We are committed to providing quality products, and your feedback helps us to achieve that goal. We want to assure you that we are taking your concerns seriously. Thank you so much for your feedback and your time.
Beware...
being really honest, this company is a piece of garbage. Good for nothing. Buy somewhere else.
October 24, 2025
Unprompted review
Reply from Logitech
Dear Salvador, we are truly sorry to hear about your negative experience. We value your honest feedback and sincerely apologize that. We understand your frustration and want to assure you that we take your concerns seriously. If you are still facing any issues, we would like to investigate further. Could you please DM us at socialcare@logitech.com with your Full Name, email address, and Country so we can check and assist you accordingly? Thank you for your time and feedback.
MX Ergo needs attention; Logi customer support needs complete overhaul
Logi products are so good! Like 70% of the way to the standard of Apple. But their dealing with their clients is not so good.
Product: MX Ergo mouse: a great mouse that has saved my wrist.
What I would really like to see improved is the scrolling: I have been begging them for a year to come up with a smooth scroll, to free me from my reliance on my Mac touch pad...but it can't compare and is annoying. (I don't think they heard me so far - I couldn't get through the chatbot and the unfocused, unavailable, distracted and lacking-understanding chat agent to be able to provide feedback).
The other product issue is the need to clean the ball. the scant instruction say pop it out from behind...well, I tried many times over the past year and always gave up and resorted to other means to try free the ball and have it scroll smoothly again. Today I went in with violence, finding the softest plastic-tip pen (that could fit) and pushed until it came out! It doesn't look like I damaged the ball - what I was so afraid of - but I found a build-up of lint around each bearing...something terrible.
So other users: the need for forcing that ball out and cleaning is HUGE! do it monthly! And Logitech: come on guys: please amend the design to make it more possible to do and/or provide very clear, very adamant instructions that this ball HAS TO COME OUT EVERY MONTH as it will build up dirt (a serious design-challenge), and consider including a stick with a soft felt head to push it out with.
October 24, 2025
Unprompted review
Reply from Logitech
Hey, Rob! Thank you for sharing your feedback on the MX Ergo mouse and your experience with our customer support. We are truly sorry to hear about the issues you've encountered, especially regarding the scrolling and the difficulty in cleaning the ball.
We appreciate you bringing these points to our attention. We understand your frustration with the current scrolling experience and the cumbersome cleaning process. Your suggestion to improve the design and provide clearer instructions is very valuable, and we will definitely take it into consideration for future product iterations. We are also working on improving our customer support channels to ensure a more helpful and responsive experience for all our users. We value your business and are always looking for ways to improve. Thank you so much for choosing Logitech!
Honestly one of the worst companys to…
Honestly one of the worst companys to currently exist (borderline worse than adobe) I have spent more time trying to fix their products then the amount of time their products would have saved me. I currently have spent 3 more hours today trying to find a way to fix this borderline virus on my computer trying everyones ways (none of them worked for me) I haven't even had g hub installed on my computer for years and I am still getting problems that are unsolvable by it, and thats not even mentioning the problems logi+ has caused me
October 22, 2025
Unprompted review
Reply from Logitech
Hello, Isaac! We regret that your Logitech experience wasn’t what you hoped for. Our goal is always to create products that feel reliable and seamless, so it’s disappointing to hear that wasn’t the case here. Please reach out to our support team at socialcare@logitech.com with your Full Name, email address and Country. We’d love the opportunity to assist you directly and find a solution.
Bye Bye Logitech
Been a lifelong customer of Logitech and now they no longer support my Harmony remote. Well, I no longer support Logitech. Went to their website and come to find out there is no email contact or phone. Fob you off to AI for help and "have a nice day".
Logitech has seen better days obviously.
October 22, 2025
Unprompted review
Reply from Logitech
Hey John! We are really sorry for the experience you had with the Harmony device and the customer service. We will share your feedback with the team. In order to assist you effectively with your query, please provide your information to our support team by emailing at socialcare@logitech.com with the following information:
Name –
Email address –
Country –
Product name –
Brief description of the issue –
4 ISSUES WITH THIS (LACK OF)…
4 ISSUES WITH THIS (LACK OF) ORGANISATION :
1. Webcam doesn't work with Windows 11.
2. You get nowhere with their ridiculous AI chat line.
3. Cannot buy in their on-line shop as their payment platform is non-functional
4. If contacting their Australian phone number 1800025544 unless there are 3 specific things on their recording options they do not even answer your call.
WHAT A JOKE OF A COMPANY! WHERE IS THEIR CUSTOMER SUPPORT & PRODUCT BACK-UP?
October 17, 2025
Unprompted review
Reply from Logitech
Hey Andrew! We are really sorry for the experience you had with the webcam and the customer service. We will share your feedback with the team. In order to assist you effectively with your query, please provide your information to our support team by emailing at socialcare@logitech.com with the following information:
Name –
Email address –
Country –
Product name –
Brief description of the issue –
Still No Refund After Two Months
I purchased a Logitech iPad keyboard and returned it immediately after deciding not to keep it. Logitech confirmed they received my return on 8/12/2025, yet as of 10/20/2025, I still haven’t received my refund.
I contacted customer service several times and was repeatedly told the refund would be processed “within 3 days,” but nothing ever happened. After waiting over a month, I opened a dispute with my bank. Logitech then refused to communicate with the bank and told me to close the dispute and send them a confirmation letter on a bank letterhead to get the refund. My bank advised against doing so until the refund was actually issued.
Now the bank has confirmed that Logitech must resolve this directly since they refused to work through the dispute process. I’ve provided proof that the product was received and processed, yet I’m still waiting.
Very disappointing experience from such a reputable company. I hope Logitech takes responsibility and improves their refund and customer service process.
October 19, 2025
Unprompted review
Reply from Logitech
Hello, Sophia! We're truly sorry to hear about the frustrating experience you've had with your Logitech iPad keyboard refund. We understand your disappointment, and we sincerely apologize that it hasn't been resolved promptly. We value your feedback and will use it to improve our refund and customer service processes.
To help us look into this for you immediately, could you please send us a direct message (DM) at socialcare@logitech.com with your Full Name, email address, and the country you are located in? This will allow us to quickly access your details and work towards a resolution.
Worst experience ever. Completely useless customer service team
Initiated a return on 5 Aug but the parcel got returned by Netherland Customs, even though I had included all documents as instructed. Okay, I guess I'll have to re-return it. Then the parcel got stuck in some random UK port for almost 2 months. I contacted customer service at least 3 times and had to explain the whole thing over and over again. Finally 2 weeks ago I was told they were investigating with UPS. Then I was told they will send a replacement, and I had to explain 'oh no I was returning it can you process a refund for me instead?' They promised a refund, but then changed their mind days later saying the investigation was still not over. Fine. Then finally today, they told me the parcel is on its way. THE PARCEL HAS BEEN 'ON ITS WAY' FOR 2 MONTHS, and after 2 weeks of investigation you are telling me it's 'on its way'? Its not my problem how UPS or Nertherland Customs handles the parcel. How much more time do you want to waste on this order? I shouldn't even being typing all this cause it's such waste of time.
October 18, 2025
Unprompted review
Reply from Logitech
Hello! We sincerely apologize for the frustrating experience you've had with your return and the inconsistent communication regarding your parcel. We understand your disappointment and frustration, and we value your feedback as it helps us improve our services.
To ensure we can thoroughly investigate this issue and provide a resolution, we kindly request that you send us a direct message (DM) to socialcare@logitech.com, including your support ticket number. This will allow our team to access your order details and provide you with the most accurate and timely assistance possible. We appreciate your patience and understanding as we work towards resolving this for you.
Logitech Master MX 4
Logitech Master MX 4
There was an offer on trade in when purchasing the Logitech Master MX 4. However, I have a couple others which on the logitech list which are eligable for a trade in and was asking if I could send them in at the same time.
I have been waiting almost a week from the sales team for a response on this simple query. Very poor communication with Logitech - takes ages to get through on the phone.
I will be sending in 3 mice on Monday - if I don't hear anything back by then - as I have to send in by 14 days after purchase!!
October 13, 2025
Unprompted review
Reply from Logitech
Hello! Thank you for sharing your concerns. While we always aim for customer satisfaction, we recognize that your experience didn’t fully reflect our standards. We take your input seriously and pass the feedback to our team so that it will be taken care.
If the issue persists, please DM us at socialcare@logitech.com with your Full Name, email address, and Country, so we can investigate this further and assist you in resolving this matter.
Products fine, but 0 support. All BOT based
Products fine, but support is awful. A technology company with a BOT that is a complete waste of time. Done with them.
October 15, 2025
Unprompted review
Reply from Logitech
Hello! We are very sorry to hear about your negative experience with our support. We value your feedback and sincerely apologize that your experience didn't meet your expectations. We understand your frustration with our current BOT system. Is the issue still unresolved? We would like to personally investigate this for you. Please send a direct message (DM) to socialcare@logitech.com with your Full Name, email address, and Country, so our team can check into this and assist you accordingly.
PLEASE PLEASE STOP BUYING…
PLEASE PLEASE STOP BUYING LOGITECH/SAITEK PRODUCTS.
This producer of computer hardware is skating on a reputation that was made years ago, now they are one of the worst producers of PC hardware that are trading at the moment.
Products are made on a very cheap budget and software support is beyond bad.
Customer service is also poor.
These days there are many other brands that produce far superior hardware for the current market.
A**US R*G
TUR*** B**CH
M*I
etc etc etc...
October 14, 2025
Unprompted review
Reply from Logitech
Hello, Mr. Simon! We sincerely apologize for the negative experience you had with our Logitech/Saitek products. We value all customer feedback, and we are taking your comments seriously. We understand your frustration with the product quality, software support, and customer service. We are always striving to improve, and we will use this feedback to make necessary changes. Thank you so much for the feedback and your time.
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