Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
Company replied
Great customer service! They kindly alerted to me that I had loyalty points running out and could be spent. Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of s... See more
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Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Logs Direct
Thank you so much.
Very quick delivery
Well packaged delivered promptly. Very pleased with speed of delivery and the product
May 5, 2026
Reply from Logs Direct
Great review Thank you so much.
Great team working and advising on what…
Great team working and advising on what we needed
April 28, 2026
Reply from Logs Direct
Thank you so much.
Very prompt deliver and managed to drop…
Very prompt deliver and managed to drop the bulk bag exactly where I wanted it .
Thank you
April 30, 2026
Reply from Logs Direct
Great feedback Thank you.
dumpy bag of the oak bits
Received a dumpy bag of the oak bits as this looked the best option for my budget and running my small offset smoker. I was not disappointed, as stated its a mix of all sorts good for getting the fire going and keeping it going for those low and slow cooks 👌🏽 will definitely be purchase again
April 30, 2026
Reply from Logs Direct
Great review Thank you we really appreiciate your feedback.
Reply from Logs Direct
Thank you so much.
Reply from Logs Direct
Thank you fora great review.
Reply from Logs Direct
Great thank you.
Great service ..quick and easy purchase…
Great service ..quick and easy purchase and excellent delivery thankyou 😊
April 29, 2026
Reply from Logs Direct
Great Review Thank you so much.
Reply from Logs Direct
Thank you so much.
Reply from Logs Direct
Great review Thank you.
Reply from Logs Direct
Thank you so much.
Excellent consumer service
Excellent consumer service. Ordering and delivery very good with very accommodating driver
April 28, 2026
Reply from Logs Direct
Thank you so much.
Friendly and helpful driver who was…
Friendly and helpful driver who was flexible having to work around a water main leak and resultant roadworks.
April 28, 2026
Reply from Logs Direct
Great Review Thank you so much
Great Servi e & Product
Easy to order what I wanted, good deals on. This the second time I have used this company very Happy with the product and service.
April 27, 2026
Reply from Logs Direct
Great review we really appreciate your feedback.
Excellent service
Excellent service every time. From ordering on the phone to the delivery driver putting the logs exactly where I need them. Thank you
March 20, 2026
Reply from Logs Direct
Great Review Thank you.
Great quality
Delivered on time and wood chip was excellent quality to use for my pigeon aviaries and chicken run. It was also a really good price too.
April 8, 2026
Reply from Logs Direct
Thank you for a great review.
Reply from Logs Direct
Great review thank you .
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