Lomo Watersport Reviews 120

Reliable, positive, and always great to deal with. Thanks Lomo!!!!

Ordered the Nuotare 3/2mm Women's Swimming Wetsuit on Friday evening and it arrived on the Monday. Absolutely love the wetsuit, so pleased that Lomo are very inclusive of plus size. Love the fit of the wetsuit

Purchased a pair of Neoprene Wellie boots for the wife after getting confirmation that they were unisex. Wife thinks they are great after going out for a walk with the dog without feeling any problems. Says they are a good fit (size 6) and warm to wear. Many thanks for the quick delivery and being kept informed of my order progress..

Been using Lomo stuff for years now, mostly for camping and motorcycles. They've never missed a beat

I bought a pair of Lomo Neoprene Open Water Socks, following their sizing advice. I went swimming in them, and one sock immediately started filling up with water like a balloon, while the other sock was OK. I contacted LOMO customer services, suggesting there must be some kind of manufacturing defect, and that I'd like to return the socks for a refund or replacement. I was told that "unfortunately this would not be covered under warranty" - with no explanation about why not. Appalling customer service, and shoddy gear

I have been a customer of Lomo for over 15 years, spending hundreds of pounds on wetsuits, dry bags, holdalls, and more. They have always been great—until now.

My recent order contained two faulty products. The holdall arrived with a small rip in the inner net. To be fair, Lomo agreed to a partial refund for that. However, after just one day of snorkeling, the rubber “boot” of a set of fins ripped, making them unusable.

I contacted Lomo, but they refused a refund, stating that “this type of wear and tear would not be covered under the manufacturing warranty.” This is not fair. It was not wear and tear from repeated use—the fins failed on day one. As a result, I had to hire replacements at my own expense for the rest of the week.

I am extremely disappointed and will be pursuing this further.

Brilliant boots, really comfy and delivered quickly. Thought they might be a bit ‘clumpy’ for sailing but great protection on the foreshore and fine for sailing RS200.

Despite contacting this company within days of receiving my order to return the goods as not suitable I've not heard a thing. And it's been weeks now. Filled in the required online form but have had no contact at all from them.

Avoid and look elsewhere for a company who will provide good customer service.

EDITED ON 28TH JULY 2025 AFTER SEEING THE SHOCKING PATRONISING RESPONSE FROM LOMO.CO.UK

Of course I've got the right company! And I really don't appreciate the insinuation that I'm not a 'real customer and can say anything I like about you'. You will have received the order number by private message via Trust Pilot now. I look forward to receiving your apology for such an underhand and false comment.

Interestingly reviews on Feefo can only be left following being provided with a link from the supplier - and I haven't received any such link from you. Wonder why that may be. One way or another I will hopefully be able to share my experience on there too despite not having a link from yourselves to do so.

You've underlined your appalling customer service in your reply to my complaint. Also by firstly not responding to the return form which I completed via your own system and secondly clearly expecting me to be the one keep chasing. To keep things on record so noone else thinks this is a fake review and that I'm not a real customer see below. I may be getting old but I haven't lost my marbles yet and know exactly who I paid my money to!:

Hi Belinda Tyler,
You paid £73.98 GBP to Lomo Industries Ltd

Merchant Lomo Industries Ltd
*****@lomo.co.uk (redacted as cannot put email addresses in reviews)
+44 01412217674
Transaction date 8 Jun 2025
Order ID aefffd-199974
Deliver to
Belinda Tyler
(Address removed for security purposes)

Track Package

Neoprene Springsuit...
Qty: 1
Product ID: 5060669778516 £58.33
Subtotal £58.33
Postage and packing £3.32
Tax £12.33
Total £73.98 GBP
Paid Lomo Industries Ltd with

BARCLAYS BANK UK PLC TRADING A

Credit ••4063

£73.98 GBP

This charge will appear on your credit card statement as "PAYPAL *LOMO SPORTS".

Fantastic products and customer service. I have used Lomo products for kayaking and watersports and so when looking for motorcycle luggage for Moto camping and touring they were the natural choice. The bags with the clip system are so versatile and easy to use and the panniers are a good size and again easy to use with them all completely waterproof. I unfortunately melted the bottom of the panniers on the bikes exhausts and I contacted Lomo for advice about how to repair the damage and their customer service was second to none.

I received excellent service, kept updated, delivery was very quick and the product was perfect and reasonably priced.

I have been using this company for many years & always found their products to be excellent value for the price range. I recently had something delivered incorrectly & the way it was dealt with by Grant has made me want to support this company more so, I just really appreciated that level of customer service to resolve the problem which I believe is being lost alot these days, particularly with larger companies.

My email query was answered instantly. Order placed Friday pm, item arrived Sat am. Great job Lomo thanks! I'll be back for more.

I am a motorcyclist who likes camping. I'm not a swimmer or a diver. I have purchased a few items from LOMO as follows: 60 litre dry bag, crash bar bags and a 3m x 3m tarp. All of them are 100% top class quality and the prices are extremely good. I can't recommend them highly enough and in the future if they offer any product that I need then they will be my 'go to' supplier every time.

I thought that with my experience of many years open water swimming I would just grab a new wet suit and start a new season swimming.
Then I met Grant. Within the first minute I realised that this man could really teach me a lot about getting the best from ny purchase,
NOTHING was too much bother for him and he clearly and precisely pointed out the correct suit for my projected usage. We tried a few and finally taking his advise I made a purchase.
The following day at Pinkston Watersports centre I used it and I am delighted with the comfort and ease of use. It was like stepping out of a cheap car and into a Rolls Royce for the difference to last years suit.
The suit was also a very good price and I feel that I have made a real Value For Money purchase.
THANK YOU GRANT.

I bought 10 sets of offshore sailing kit for my customers to use on my charter Rib. Both trousers and jackets are truly excellant. fitting well if a little large. (there a shell plenty room for layers underneath) got lots of comments over the weekend all great. Thanks Lomo another great product.

I can’t recommend LOMO water sports enough. I’ve used several of their products over the past few years and they never disappoint. Very competitive prices and great service. Prompt delivery and very helpful with any enquiries

I have been using Lomo as my water sports equipment supplier for 15 years now and can’t praise their range, quality and price of products enough. Their customer service is first class too!

Normally, you only get what you pay for, however, Lomo’s exceptionally keen prices have no bearing on the quality of their products. Contrary to Lomo, other manufacturers charge the usual exorbitant prices for a far lesser quality. I have a whole array of Lomo equipment and other than expected wear and tear, I have not once had a Lomo product fail on me.

My equipment ranges from a renegade dry suit (which I’ve been using regularly for the past 15 years) to dry bags, rucksacks, aqua boots and just about everything else in between. I also transitioned (a number of years ago) from the euro paddle to the Lomo carbon fibre Greenland paddle and absolutely love it. It is incredibly light, strong and very comfortable and costs a fraction of the price compared to other manufacturers.

Lomo equipment has been keeping me safe and comfortable on the water for years and I can take to the water in confidence, knowing that my Lomo equipment “will do exactly as it says on the tin”

I would highly recommend Lomo as a manufacturer and supplier.

I’ve used Lomo a couple of times and it’s great! The prices are amazing! I did once have to change a size, I phoned up the customer service and they were so helpful! Will continue to order from them and recommend to friends

I bought two bags for my holiday to Thailand, on both bags the glue melted and came apart which rendered them unusable. Due to only having hand luggage the cost of bringing the bags back would have been more than they were worth so I took pictures and sent an email to Lomo. The customer service was appalling and extremely unsupportive of the circumstances.

To put it into perspective, I bought a fake North Face bag to replace my Lomo bags which seems higher quality and better constructed.

I bought a pair of motorcycle panniers recently from lomo the bags themselves looked heavy duty but the plastic buckle clips looked rather flimsy.
The first time I used the bag one of the buckles clips had broken, I only had a modest amount of kit in the bags no where near to capacity and a buckle clips has broken on the first trip.
I contacted lomo about this along with a picture of the broken buckle and all they said was this is not a manufacturer fault? Whatever that means, I replied it's a bag that's not fit for purpose that's what it is, they have refused to replace the bag or give me a refund.
How long will the other buckles last?