London Man Van | LMV TRANSPORT LTD Reviews 

1,240
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and high-quality service. Customers frequently highlight the polite, professional staff who handle heavy furniture and delicate belongings with exceptional care, ensuring a completely smooth relocation. People also appreciate the quick, transparent booking process and the supportive customer service team that manages reservations seamlessly from start to finish. Conversely, a small portion of people felt frustrated by unexpected scheduling delays and communication gaps during their moving day experience. Some reviewers were not happy with booking system limitations or unresolved disputes regarding specific service expectations and unfulfilled additional requests.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding the staff and drivers. Reviewers... See more

Service

People report positive experiences with service, highlighting punctual, efficient, and professional teams... See more

Customer service

Consumers find customer service to be exceptionally positive and efficient. People frequently highlight the... See more

Booking process

Users describe positive interactions with booking_process, highlighting an easy and transparent website... See more

Delivery service

Clients share ambiguous opinions on delivery service, with experiences varying widely among reviewers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used LMV for a small home move, and I’m really happy with the service. The car was clean and comfortable, and the driver was extremely polite, punctual and helpful with all my bags and boxe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Bill- he couldn't have been more helpful. Prompt arrival and brilliant at getting everything into the van. Stayed in touch throughout trip and then was wonderful as he unloaded... See more

Company replied

Rated 5 out of 5 stars

I used London Man Van (LMV Transport LTD) to move the contents of a storage unit back to my home. Ali and Martin were quick, efficient and very courteous. They took particular care of some valuable pi... See more

Company replied

Rated 5 out of 5 stars

Fantastic timely service; removed a heavy three-seater sofa downstairs from the second floor, plus large TV, heavy rug, and various other items. They checked with us for everything. No complaints from... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Shipping Company
  4. Transportation Service

Written by the company

LMV Transport / London Man Van offers professional Man with a Van, Removals Services in London. We provide Local and Nationwide Moves from or to London. GET Instant Quote and Book Online. Use PromoCode - SALE-TRUST


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,240)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

I received top notch service from this company at a decent price. They arrived on time on the moving date, worked fast and also were very kind. And there were no additional payment requests etc.

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Initially worried, but worries were unfounded

I was initially worried given some of the reviews , but Grigor was excellent. He was a huge help with the heavy lifting and although he was 90minutes late, he kept me up to date with his movements. I also expected him to be late as many reviews indicated this happened to them. If we move again I would use LMV.

September 28, 2020
Unprompted review
Rated 3 out of 5 stars

Didn't actually use the service at the…

Didn't actually use the service at the end, as I booked for a van online and didn't get any confirmation. Only took me to call them 3 days later to know that they have no availabilities on the day I booked. Refund came through fast though.

Please consider notifying the customer next time.

September 4, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID!

They are the worst man&van services I've ever used. If my friend is planning to move, I would strongly discourage to use them.

There was no call to reconfirm my move till the day.

To be fair, probably it is depends on who was assigned to your job. I had 2 men for my move. It was super slow moving out to begin with. There was a lift but they spent so long getting things out. It looked very inefficient and unprofessional too. Then we run out of the time when we arrived to the destination. We had to pay extra (114 pounds) to extend the job.

But their work was still very slow, chatting and moving light things first unless we asked them to move furnitures first.

Then one of the drivers picks a fight with our new neighbour and worked really slowly complaining his feelings were hurt. Finally we end up moving most of the stuff by ourselves up the stairs. I've moved more that 10 times in mylife but it was the worst moving experience EVER. Just remembering the experience made my blood boil.

EDIT: aggressive reply on Trustpilot accusing the customer of talking about the wrong company (after 'searching' for a username!) is another red flag. Used the Trustpilot link they provided with their emails and have supplied details of the booking.

August 25, 2020
Unprompted review
London Man Van | LMV TRANSPORT LTD logo

Reply from London Man Van | LMV TRANSPORT LTD

I believe You have mistaken us with another company as no records has been found at all of a "Tomoe" in our system.
This happens frequently because “London Man Van“ is very generic and used by other man and van or moving companies.
We're an established business that cares very much about the service we provide, and careless and incorrect reviews like this cause us harm. Please check your records carefully to see exactly which Mover your negative review should be aimed at, and then we would very much appreciate it, once you have realised your mistake, if you would then do the decent thing and delete this review from our listing. If you need any further clarification you can email me directly using the contact form on our website. Thank you. Arek - LMV Support Services - Website: www.london-man-van.com

Rated 5 out of 5 stars

Professional and efficient

I used this company two consecutive days and it all went very well. No surprises. Both Jan and Gregory did a quick and professional job. I would use again.

July 30, 2020
Unprompted review
Rated 2 out of 5 stars

Great price, strange on the day service...

Great price. Timely service. However was quite unimpressed with the service on the day. I paid for an additional person to help move our things. We had a relatively small amount for a house move but the mover complained about how heavy the boxes were (we had no furniture apart from a bed frame I carried downstairs beforehand to help out). In the end I helped move the boxes as well (was planning not to as my back isn't great) as I felt quite uncomfortable. There were no thank yous and I just felt pretty let down by the overall experience.

July 20, 2020
Unprompted review
London Man Van | LMV TRANSPORT LTD logo

Reply from London Man Van | LMV TRANSPORT LTD

Dear Stef,
Thank you for sharing your honest feedback. While we’re pleased that you found our pricing fair and timing reliable, we’re very sorry to hear that the service on the day did not meet your expectations. The attitude and lack of professionalism you described are not acceptable, and we sincerely apologise for the discomfort it caused you.
Our movers are expected to remain courteous, helpful, and proactive throughout every job, and we regret that this was not your experience. Your feedback has been shared with our operations team to ensure this issue is addressed and that such behaviour is not repeated.
We appreciate you bringing this to our attention and thank you for choosing London Man Van — we’ll use your comments to continue improving our service quality.
— The London Man Van Team

Rated 5 out of 5 stars

Quick and efficient

My thanks to Tomek and Karol who did an excellent job! Quick and efficient service. Came on time. Worked fast and politely. The van which was sent was even bigger than the one I booked. So, this was the move one would call hussle-free.

July 20, 2020
Unprompted review
Rated 2 out of 5 stars

Very disappointing service

Very disappointing service! Not only were they 1.5 hrs late, but then they moaned & wined the whole time. I booked two men so that I didn’t have to do the lifting, sadly that didn’t happen as one of them was on the phone the entire time!

Have called & emailed twice to complain & ive not even heard back from them!

July 17, 2020
Unprompted review
London Man Van | LMV TRANSPORT LTD logo

Reply from London Man Van | LMV TRANSPORT LTD

Dear Jason,
We’re very sorry to hear about your disappointing experience. A delay combined with unprofessional behaviour from our movers is completely unacceptable, and we sincerely apologise for both the inconvenience and the lack of response to your follow-up messages.
You should never have been left to assist with the lifting, especially after booking two movers. Our teams are trained to work efficiently and respectfully, and it’s clear that this standard was not met in your case. Your feedback has been forwarded to our management team for investigation, and appropriate action will be taken to prevent such issues in the future.
We truly regret the frustration this caused and appreciate you bringing it to our attention — your comments help us improve the quality of our removals in London.
— The London Man Van Team

Rated 5 out of 5 stars

First time using LMV and happy!

First time using LMV but a very pleasant one! Tomek and Karol gave an outstanding performance. And believe me, second floor, victorian building without a lift and a lot of heavy carrying! Professional service and exactly as expected. No quibbles! Very impressed!

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent movers - company administration very frustrating

This company needs more office personnel - they rarely answer phones and are difficult to get hold of. However, they are a cost effective and reliable service. The two chaps who moved me on Friday were polite, friendly and hard working. And they were so careful with my belongings, securing everything in the truck and taking regular photos - Jan and Ralph are to be highly commended on their work ethic, really good guys, highly recommended.

July 12, 2020
Unprompted review
Rated 5 out of 5 stars

Way to go

Five stars thanks to Tomek and Karol - great guys. They were friendly, careful, and fast. Best move ever.

July 3, 2020
Unprompted review
Rated 5 out of 5 stars

Jan and Justin were great

Jan and Justin were great. They packed my belongings thoroughly and carefully. We had a complicated move with a lot of stops along the way which went very smoothly. They are both strong and got the job done in time. Many thanks and I have no hesitation in recommending them

June 19, 2020
Unprompted review

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