London Door Company Reviews 

403
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, knowledgeable, and supportive throughout the entire design and planning process. Many people also praise the outstanding quality of the products, noting that the custom doors look stunning and significantly enhance their homes. However, some people mentioned experiencing minor practical issues or unexpected delays, such as needing professional adjustments after installation or waiting for finishing touches. Some reviewers were not happy with specific product defects or experienced ongoing difficulties with the door locks that required extra attention.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting a smooth experience from the initial design... See more

Product

Consumers find product to be positive, highlighting the stunning design, outstanding craftsmanship, and solid... See more

Quality

Customers had positive experiences with quality, highlighting outstanding workmanship and attention to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overwhelmingly smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darko and Lucus fitted our front door a couple of days ago, they were so lovely and professional, they worked really hard, respected our home and cleaned really well before they left. The door looks b... See more

Company replied

Rated 5 out of 5 stars

We had some issues with heat and direct sun on our unshaded black front door bought from London Doors. Peter, a fitter from London Doors came and made some adjustments which work like a dream, especia... See more

Company replied

Rated 5 out of 5 stars

We needed a new front door- our old one was draughty and the lock kept sticking. From design to fitting our experience with London Door company couldn't have been smoother- everyone we met or spoke to... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, from start to finish. Outstanding quality door & finished off superbly by the two brilliant fitters who installed the door expertly & swiftly. Special thanks to... See more

Company replied


Company details

  1. Door Manufacturer
  2. Door Shop
  3. Door Supplier

Written by the company

At London Door Company we have over 40 years experience in creating bespoke period front doors with enviable kerb appeal.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(403)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Gas pipes damage after door installation

I just changed a door in Ealing Broadway . Terrible service - after the installed the door, we started smelling a strange smell in the corridor - we called the fire safety and they found a leak on the gas pipes - this was likely to be caused by moving the doors drilling. Unfortunately the plumber could not demonstrate that problem was caused by the door change so I had to pay 1,200£ for new gas pipes outside. I really regret the new door- I advise to opt for a company that is more careful with the floor of the house- this has been a big damage.

September 15, 2025
Unprompted review
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Reply from London Door Company

Hello Raffaella,

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience. Your comments how now been forwarded to our Senior Management team and dealt with as a priority.

Best regards,
Jess

Rated 5 out of 5 stars

Great service from the initial design to installation…

Great service from the initial design stage to the installation. Excellent range of door types, stained glass etc. Very helpful staff at all stages. I definitely recommend the London Door Company.

June 2, 2025
Unprompted review
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Reply from London Door Company

Hello Louise, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience from start to finish with informed guidance all the way. Great bespoke front door fitted by a very experienced team with care and attention to detail.

August 18, 2025
Unprompted review
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Reply from London Door Company

Hello Ali, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Incredibly pleased with our gorgeous…

Incredibly pleased with our gorgeous new door. Whilst it was more than we wanted to initially pay, the quality and finish are excellent and we have received so many compliments from people passing. It has no doubt added value and feels very robust and safe.

July 23, 2025
Unprompted review
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Reply from London Door Company

Hi Lucinda, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. - the door looks magnificent and the team went above and beyond with the after care - If you want a quality high class door then this is the company for you - thank you to Darren Fowler and his team for a great experience

August 13, 2025
Unprompted review
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Reply from London Door Company

Hello Mark, thank you for your wonderful review. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

An excellent company

When the company first visited my home, they offered expert advice on which door would best complement the style and character of the house. Initially, I had my eye on a more expensive option, but it turned out not to be the right fit for the period of the property. I'm so glad they guided me toward the perfect choice—it looks absolutely stunning now!

The installation team was incredibly professional, courteous, and hardworking. They took great care throughout the process, even cleaning up thoroughly and disposing of all the debris. Now that everything’s complete, my neighbours haven’t stopped complimenting how beautiful the door looks. I shared a photo on Facebook too, and the response from friends and family was overwhelmingly positive.

July 23, 2025
Unprompted review
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Reply from London Door Company

Mr Moseley, thank you for your kind review regarding your experience with London Door Company. We are thrilled to learn that our team was able to enhance your home by installing a stunning new door. It was a pleasure to be a part of your project, and we wish you countless years of satisfaction with it.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Richard the designer was very good at…

Richard the designer was very good at adapting his style to our impatient ways. He helped with design when asked but didn't over do it.
The door is nicer than we expected! - it's solid, secure but has a cheerful design and lets more light in than we expected.

May 12, 2025
Unprompted review
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Reply from London Door Company

Hi Hannah, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Seamless Experience from Start to Finish

We had a fantastic experience with The London Door Company from start to finish. The quality of the product is outstanding – beautifully made, solid, and finished to perfection. The fitting team were efficient, clean, and clearly expert at what they do, leaving everything immaculate.

Customer service was excellent throughout, with everything delivered on time and exactly as promised. Above all, we want to highlight the personalised service from Amanda, who guided us through the entire process with great advice, integrity, and genuine care. Her expertise and attention to detail gave us complete confidence, and we always felt in safe hands.

We have no hesitation in recommending The London Door Company to others – they exceeded our expectations in every way.

June 2, 2025
Unprompted review
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Reply from London Door Company

Hello, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 1 out of 5 stars

London door company customer service unreliable

London door company is very good when it comes to the sale but after that the customer service is not good, our doors had to be repainted at the beginning and the person sent took ages to do the work, now after some months parts of the doors came out and you can see the locks, also one of the doors was not well fixed at the top leading to the door not being able to open and close. I have asked for an emergency appointment and I am still waiting to hear from them.

August 6, 2025
Unprompted review
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Reply from London Door Company

Hi Ana, thank you for letting us know about your experience. We apologise that our service did not meet expectations and that you have experienced delays. Your comments have been forwarded to our Senior Management team and dealt with as a priority.

Kind regards,
Jess

Rated 5 out of 5 stars

Stunning new door, very happy!

We just had our new door installed and couldn't be happier! It's really beautiful and although it was pricey, we both feel that it is really good quality and you can tell. The fittings are really stunning and it's very secure, a lot better than what we had before! Our fitters were incredibly hard working and they did a brilliant job.

August 4, 2025
Unprompted review
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Reply from London Door Company

Hi Suzanne, thank you so much for your kind review! We're delighted that our team was able to design and install a beautiful new front door for you. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

A lovely door but with niggles!

This company fitted a really lovely door for me in January. The fitting is very good as it should be for nearly £9 grand! The painter although lovely managed to get paint on the doorstep that i'm not sure how to remove. I also have a problem with the glass steaming up and although it disappears i'm not sure in the long term whether it will leave residue. The paint chips very easily (Luckily they leave small pots of touch up paint) and also the brass door hardware scratches easy too! I think time will tell whether this was a good investment or not!

January 20, 2025
Unprompted review
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Reply from London Door Company

Hi Yvonne, thank you for your kind review of your experience with London Door Company. We're so pleased you love the look of your new door and really appreciate your feedback. We're sorry for the little snags along the way, if you need any extra help or advice, please don’t hesitate to reach out to our team. We're always happy to assist.

Kindest regards,
Jess

Rated 5 out of 5 stars

Beautiful door..

Beautiful door... we cannot stop looking at it!

The door, the stain glass and the door furniture are all stunning and well crafted.
The fitters Roberto and Sandel were amazing on the day and worked tirelessly to ensure the door was completed in a day.

The way the sun light streams thru the glass and into the hall is just magical.

Sounds daft but may favourite bit is how the door sounds when it closes... heavy with a swoosh. love that!

July 14, 2025
Unprompted review
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Reply from London Door Company

Hi Fay, thank you for your kind review regarding your experience with London Door Company. We are thrilled to learn that our team was able to enhance your home by installing a beautiful new door. It was a pleasure to be a part of your project.

Kindest regards,
Jess.

Rated 5 out of 5 stars

The icing on the cake

The overall service received from London Door co has been excellent. Right from the start their attention to detail has been impressive and nothing seemed too much trouble.

But it was the door fitter who was the icing on the cake. He arrived on time with a cheerful demeanour and answered our many questions courteously, with none of that bored eye rolling of some workmen. He took time to ensure the door fitted perfectly and that door knobs, knockers and alarm system were positioned exactly where we wanted. On completion, he cleared away all debris leaving the hall immaculate and with small pots of paint in the new door colour for our future use. It had been a pleasure having him in our home. Such an ambassador for London Door Company.

We are delighted with our smart, modern door, with the extra security it brings and the accurate fitting that has eliminated all draughts.

June 15, 2025
Unprompted review
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Reply from London Door Company

Hi Elaine, thank you so much for your kind review! We're delighted that our team was able to design and install a beautiful new front door for you. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

Well looked after from start to finish

They were very responsive during the design process -- a new front door is not a cheap piece of kit and they took the time and trouble to get the small details right, which means we ended up with just what we were looking for. Complicated fanlights meant quite a bit of extra work (and extra visits) for the fitters but it was all very well done.

April 1, 2025
Unprompted review
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Reply from London Door Company

Hello, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

I'm quite a difficult customer

I'm quite a difficult customer, so after a couple of issues regarding payments and procedures, we paid the deposit and the process started. From start to completion took about 2 months. The main point is that we are very pleased with the end product. It is a beautifully crafted door with stained glass. A work of art! The fitters were well trained and got the job done in a day.

June 13, 2025
Unprompted review
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Reply from London Door Company

Hello, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Second time using London Door Company

We used London Door Company to replace our front door in our previous home so did not hesitate to contact them again when we wanted to replace the front door in our new home.
From start to finish the service received was first class. Everyone involved during the process was knowledgable and incredibly helpful and professional- nothing was too much trouble. Thank you so much for another wonderful job!

May 13, 2025
Unprompted review
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Reply from London Door Company

Hi Michelle, thank you for your kind review of your experience with London Door Company. We're so pleased to hear that the team has had the opportunity to design and install your front doors on two occasions. We'll be sure to share your feedback with everyone involved.

Kindest regards,
Jess

Rated 5 out of 5 stars

quality service and product throughout

quality service and product throughout. I really felt it was a professional service, and having dealt with many trades people throughout our renovation, I was able to relax a little with this one.

June 17, 2025
Unprompted review
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Reply from London Door Company

Hello Neil, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Great design, great customer support

We had a great experience with London Door Company. The design process was very detailed (we opted for a traditional stained glass with custom design). We also customized the locks in brass colour. The team was very understanding when at the end of the installation we weren't happy with the lack of a backflap (with opted for a high end finish and the absence of the backflap was exposing the spring mechanisms of the front post box). The backflap was installed by LondonDoor at no additional charge for us. Very much appreciated!

May 15, 2025
Unprompted review
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Reply from London Door Company

Hi Francesco, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Excellent 

Excellent company, lovely door and great door fitters 

May 29, 2025
Unprompted review
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Reply from London Door Company

Hello George, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Fabulous Company and Product - Worth the Investment!

The London Door Company were a pleasure to deal with from the beginning.
We received a brochure in no time to go over the latest offers; however, they offered to customise their products to our needs.
We received then a visit of one of their consultants who was extremely helpful and made the appropriate suggestions to improve our choices. He then sent us a mock up of the design with all details for us to approve before starting any work.
The installation team did a superb job. They were clean in their work, very well mannered, accommodating and professional.

London Door Company are a fantastic team of professionals who care about their job, reputation and clients.

I definitely recommend London Door Company.

April 4, 2025
Unprompted review
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Reply from London Door Company

Hi Paul, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

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