I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use London Graphic Centre for a few purchases and this review is for the Khadi, white, roll- up sketchbook which I often buy from them. I use this paper for hand painted book covers as it is not too... See more
Company replied
Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-) Paid for next working day delivery and was initially let down by the courier. Zoe was pat... See more
Company replied
Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the pr... See more
Company replied
Company details
Written by the company
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Contact info
16-18 Shelton Street, WC2H 9JL, London, United Kingdom
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4.4
Excellent
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products at affordable prices…
Quality products at affordable prices delivered by a reliable and informative courier company.
Beautifully packed and ideal gift for a talented artist.
December 27, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Took my money never delivered, ignored my emails
I bought a notepad online in November, I got an email saying it was no longer in stock and would I be happy to wait 2 weeks or have a refund. I said I was happy to wait. A few weeks passed and nothing. So I emailed them and still no response. They have ignored the two emails I sent. So took my money and didn’t send me the item, not great stuff. It wasn’t high value but it would make me think again if I was ordering something expensive.
November 22, 2024
Unprompted review
Reply from London Graphic Centre
Good Morning Leanne,
I am so sorry to hear about the experience you have had with us. Looking at our email records we are unable to find the email you sent to us regarding this issue.
I can see from our records however you were refunded in full on December 18th and left a voicemail letting you know this had been done. Your refund receipt has also been emailed to you with the date of the refund.
During the Christmas period we do experience supplier delays and I am sorry we were not able to provide you with the product in a timely manner.
Please get in touch with us at info@londongraphics.co.uk and we will be able to assist you further. We appreciate your feedback and understanding.
Best wishes
London Graphic Centre
Stickers
I bought stickers from them for a project. Delivery was as quick as they possibly can (during holidays) and products are as advertised. I saw that they’ve got a whole selection of pens and other supplies. Their store appears worth a visit
December 21, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
A3 foldersExcellent materials swift delivery
Excellent materials swift delivery
December 26, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Happy New Year and see you in 2025!
LGC
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Happy New Year and see you in 2025!
LGC
Excellent products delivery and service
Excellent products delivery and service
December 17, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Happy New Year and see you in 2025!
LGC
Non-existent customer service
I was excited to find this, as I need somewhere to get art supplies and was impressed with the range. I signed up and was promised a 10% discount. When I applied this code at checkout, I was told it was not valid. I was also given another code giving me free shipping as I spent more than £30. When I applied this code at checkout, I was told it was not valid.
And so, as a brand new customer who 'signed up', I had no 10% off, and having spend considerably more than £30 I still had to pay for delivery.
I emailed to ask if my payment could be amended accordingly, and no one even had the courtesy to acknowledge my message.
This is such disappointing customer service that I shall not be returning.
December 16, 2024
Unprompted review
Reply from London Graphic Centre
Good Morning Leanne,
I am so sorry to hear about the experience you have had with us. Looking at our email records we are unable to find the email you sent to us regarding you discount code issue however I can explain why these codes did not work for you.
It is outlined in our T&Cs for our discount codes that only one can be applied to each order however the free delivery code would remain valid for your next order if you used the NEW10 discount and vice versa. I am so sorry for any disappointment caused by the terms of these promotions and we of course apologise that we were not able to assist you further in this matter at the time of the issue.
If you can email info@londongraphics.co.uk with your order number on this occasion we will be able to honour whichever code was not applied. We really appreciate your feedback and will we be taking it on board.
Have a lovely Christmas - LGC
Very good service
Very good service. There was a small error with postage being missed from my order, which was refunded immediately I notified them. Very satisfied.
December 23, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Merry Christmas and a Happy New Year!
LGC
Excellent service.
Clear, easy to use website, and well packaged goods delivered quickly.
December 18, 2024
Unprompted review
Reply from London Graphic Centre
Thank you for such a lovely review :) We really appreciate it!
Have a Merry Christmas and a Happy New Year!
LGC
Excellent service! & quick delivery
Transactions was quick and easy
Delivery was ,on time and the items came well wrapped and in perfect order, i will definitely be ordering from your shop again! It was quick delivery and hassle free,Thanks
December 20, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Merry Christmas and a Happy New Year!
LGC
Great!
Always an easy shopping experience with London Graphic Centre. Easy to use website, plenty of choice and delivery quick with excellent packaging. This is still the place that I go for for all my arty needs. Thank you!
December 19, 2024
Unprompted review
Reply from London Graphic Centre
Thank you for such a lovely review :) We really appreciate it!
Have a Merry Christmas and a Happy New Year!
LGC
London Graphic Centre has always been…
London Graphic Centre has always been very reliable and helpful. My go-to place for many years for graphic materials, gifts and inspiration.
December 11, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Merry Christmas and a Happy New Year!
LGC
Really poor service
Really poor service. Really disappointing communication.
December 18, 2024
Unprompted review
Reply from London Graphic Centre
Good Morning
I'm sincerely sorry for the experience you've had with us. We've encountered some delays, and I deeply regret the inconvenience this has caused you.
As soon as I receive your order details, I'll make every effort to resolve this matter and improve your experience. Please feel free to contact us at info@londongraphics.co.uk, and we'll address the issue promptly.
Once again, I apologise for the service you've received. I hope we can take steps to rectify this situation for you.
Best regards,
Heidi
Wonderful shop
Wonderful shop, and great service. All great. Many thanks 😊
December 11, 2024
Unprompted review
Reply from London Graphic Centre
Thank you for such a lovely review :) We really appreciate it!
Have a Merry Christmas and a Happy New Year!
LGC
Very good value
Wide range of art stuff at excellent prices. Fast, friendly service. Will definitely look there first next time I need something.
December 3, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Merry Christmas and a Happy New Year!
LGC
Artists apron a quality product
Artists apron a quality product with a good number of pockets. Just what my son wants for Christmas
December 13, 2024
Unprompted review
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Merry Christmas and a Happy New Year!
LGC
Fast delivery
Fast delivery, well packaged and quality items. I was very happy with this.
December 11, 2024
Unprompted review
Reply from London Graphic Centre
Thank you for such a lovely review :) We really appreciate it!
Have a Merry Christmas and a Happy New Year!
LGC
Great price and a speedy delivery-will…
Great price and a speedy delivery-will be using again
December 5, 2024
Unprompted review
Reply from London Graphic Centre
Thank you for such a lovely review :) We really appreciate it!
Have a Merry Christmas and a Happy New Year!
LGC
Reply from London Graphic Centre
Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)
Have a Merry Christmas and a Happy New Year!
LGC
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