The London Pass Reviews 24,139

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting significant savings compared to purchasing individual tickets for attractions. Many appreciate the ease of use and the convenience of accessing numerous sights, often skipping queues and streamlining their visits. People also praise the wide selection of attractions available, encouraging them to explore places they might not have otherwise considered. However, some customers were not happy with the booking process, mentioning confusion regarding attraction points and unclear information about visiting hours or closures. A few also experienced difficulties with bus services, citing long waits and hard-to-find stops. Additionally, some reviewers found it challenging to book time slots for certain attractions through the pass, leading to wasted time and missed opportunities.

What people talk about most

Location

Consumers generally find the location options to be positive, appreciating the wide variety of sights and... See more

Value for money

People report positive experiences with value for money. Many consumers found the pass offers great savings,... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use for accessing attractions... See more

Price

Customers generally had positive experiences with the price, finding that it offered great savings and... See more

Booking process

Users describe ambiguous interactions with the booking process. Many found it smooth and easy, appreciating... See more

Based on these reviews

Rated 4 out of 5 stars

Everything worked perfect - easy and fast access to very many attractive sightseeings and museums. The Uber Boat trip is great and gives you a free view from the river. Only the Hop-on/ Hop-off-bu... See more

Company replied

Rated 4 out of 5 stars

When I used the London Pass, everything worked perfectly, as it should. I was able to see all the sights I wanted to see at a cheaper price. The only thing that is a bit confusing is that in one p... See more

Company replied

Rated 4 out of 5 stars

We got into the muesums faster and we saved a lot of money and time. We are a bit dissapointed with the buses cause we waited long to get on a bus and the bus stops weren't visibile and hard to unde... See more

Company replied

Rated 5 out of 5 stars

There is a good range of activities available. I think however that's disingenuous to include free activities on the passport as it inflates its value artificially. Having said that, I DID find it e... See more

Company replied


Company details

  1. Travel Aggregator

Information provided by various external sources

Discover more & spend less with The London Pass! Visit over 80 attractions in one of the world's greatest cities, including Tower of London, Westminster Abbey, and Windsor Castle at no extra cost - all with one convenient pass. Take in the view from The Shard, sail down the Thames, or learn about London's fascinating Royal history with the only all-inclusive pass. Great savings on admission prices! Learn more on londonpass.com

Learn more about the London Pass

Written by the company

Save Money!
Free entry to your choice of over 80 top London attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The London Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 5 out of 5 stars

part of a great journey

The pass offers a large range of options and is easy to deal with. We enjoyed not to think about entrance fees during our stay in London. Unfortunately there´s no chance to join fast entrance lanes with the pass, even when reservations were done. We felt comfortable und would book the london pass again.

August 23, 2025
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Reply from The London Pass

Hello,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

London pass

The hop on hop off bus was so useful and valuable to us. We also had prepaid tickets to certain sites, and we didn't have to worry about paying there or signing up online. We also enjoyed the Uber boat that made frequent stops. It was well worth the money!

September 23, 2025
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Reply from The London Pass

Hi Terrence,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Very flexible and it permits to be busy…

Very flexible and it permits to be busy during all the day with a very diverse class of activities

September 5, 2025
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Reply from The London Pass

Hi Oscar,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Good option for traveling around London, but still needs some fine-tuning

Great option for traveling around London with plenty of excursions and tours included in the London Pass. The only downside is that missed reservations can’t be rescheduled, which lowers my rating a bit.

August 23, 2025
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Reply from The London Pass

Hi Adrian,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Worth for the money

It help to enter in the many many places without waiting.

September 23, 2025
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Reply from The London Pass

Hi Emilija,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

It was a great decision to buy the…

It was a great decision to buy the London pass

September 23, 2025
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Reply from The London Pass

Hi Mag,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

London Pass

It was nice not having to make reservations at every attraction. You can just show up at many of them The 3 day pass was well worth the value.

September 23, 2025
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Reply from The London Pass

Hi Denise,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

buy it

I was very helpful

September 23, 2025
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Reply from The London Pass

Hi Klara,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

The London pass is a real gem

The London pass is a real gem. It allows you to visit so many attractions, castles, stadiums, cathedrals and zoos amongst so many other attractions at a lower cost than what you would pay if you paud them directly at each attraction. And the plus, the bus tour hop on hop off is included in it and that is the best.

September 23, 2025
The London Pass logo

Reply from The London Pass

Hi Girika,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 4 out of 5 stars

We found getting valid from our pass…

We found getting value from our pass difficult as access times limited what one can do. We arrived two minutes later than expected and had no way of linking up with the guided group. Sometimes we were at the place but were sent from polar to post without finding our group. A true comparison of prices and gains is nigh impossible. On the whole it served us well.

September 16, 2025
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Reply from The London Pass

Hi Simon,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

The LondonPass is valueable and a good…

The LondonPass is valueable and a good guideline for the first visit

September 16, 2025
The London Pass logo

Reply from The London Pass

Hi Norman,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Best way to visit London and see the…

Best way to visit London and see the many sites offered. We visited many sites that we wouldn’t have visited without the pass. The app makes it very easy to make reservations and schedule tours.

September 16, 2025
The London Pass logo

Reply from The London Pass

Hi Tyler,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Flexible arrangement and easy to use

Flexible arrangement and easy to use

My son booked a time slot for the scene but could not attend in time. He was able to change the time slot before the original one.

September 16, 2025
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Reply from The London Pass

Hi Vincent,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Easy scanning & going

Visiting at the end of August we had almost no queues and could pass even when the booked window for visit was not yet on. At every attraction, people knew what they had to do (scanning and letting through). Super easy and a lot of attractions included!

August 28, 2025
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Reply from The London Pass

Hi Carina,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Multi day pass well worth it!

We went to London for 12 days and i purchased 10 day London Passes (Plus option)for myself and my family. It was expensive upfront, but well worth it in the end - we visited over 20 places included on the pass. All i needed to do for few of them is to pre-book in advance (for some like Shard and London Eye, even boking few hours in advance was not a problem. No ticket lines to stand in - very easy and convenient. Also, thanks to the passes we visited more places than we would without them. I probably would not go to James Bond tour and my wife woukd not go to Agatha Christie tour. But since they were included in the London Pass, we had a great experiences. I calculated that we saved over 400 pounds total with the passes as prices in London are extremely high. Keep in mind - we bought 10 day passes. Not sure if the passes worth it for 1-3 days. Passes aslo include sites that are further afield such as Greenwich and Windsor, Football stadiuks such as Arsenal and Chelsea, andif booked in advance - food tour and various neighborhood walks. We did "chsnging of the guard walk" tour that was great. To summariaze if you want educational London experience and planning to be in London for 1+ weeks, the pass well worth it.

August 20, 2025
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Reply from The London Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

A must!

We saved a lot money, the app is easy to use and you can see your reservation as well as the descriptions for all of 100 activities included!

September 19, 2025
The London Pass logo

Reply from The London Pass

Hi Marie,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Very easy

Very easy, no trouble at any of the places.

September 19, 2025
The London Pass logo

Reply from The London Pass

Hi James,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Ha estado todo perfecto,

September 19, 2025
The London Pass logo

Reply from The London Pass

Hi Pilar,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 2 out of 5 stars

Customer service is terrible

If there’s a problem with a reservation, you should at least reply the same day.

September 4, 2025
The London Pass logo

Reply from The London Pass

We’re very sorry to hear about your experience, and that is not the standard of customer service we expect. We care deeply about customer service and always aim to provide responses that are both timely and useful to our guests. Feedback like yours is invaluable in helping us identify areas where we can improve, reflect on our processes, and make sure our team is meeting the expectations of everyone who uses Go City.

Rated 5 out of 5 stars

The Pass made it simple!

Was a bit worried with some comments about the pass but if you well organise your day, the London pass make things much easier to visit London main attractions! We had a 3 day pass+ and organise a route to include the main attractions in order to take the most value of the pass.
It made us run a bit but was worth it as we were able to save about 30% if we buy tickets directly in the attractions online. ( More if on site)
Had no issues with admission and time slot on any attractions.

September 10, 2025
Unprompted review
The London Pass logo

Reply from The London Pass

Hi Hugo,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

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