Long Tall Sally Reviews 

Thieves/ Send Junk and want to charge you crazy return fee's. DO NOT ORDER

This company has really gone down in the last few years.
My last order 2 out of around 10 items were damaged on arrival, the quality of all but the swimsuits and one dress weren't great, then stitching on the dress I kept unravelled on the first wear.
Then customer service have been truly terrible, it's like speaking to bots.
At one point I recieved a copy and paste message with a free return link, I replied with "Please read my original message/s. This process is infuriating." In response they explained free returns to me....I had already returned the products, I had told them in the original message I was contacting about the refund amount. Cue explaining again. The refund has since been issued bug it just shouldn't be this hard!

Ordered shoes for my daughter’s prom with plenty of time for them to come. Waited a couple of days after they were due but nothing and no communication from either LTS or the courier. Courier’s website just kept saying they hadn’t received the parcel. Eventually after batting with their online chatbot help system, it comes up saying that the courier has lost the parcel and advised to reorder. Suddenly the courier website is saying the delivery has been cancelled and mysteriously the size I need is no longer in stock. Now 3 days before prom and my daughter has no shoes to wear and no apologies from LTS or the courier. Very disappointed and now very stressed so thanks!

Terrible customer service. I inquired on a refund was told it went to a credit card I didn't even own. Then multiple emails back and forth about it. I was then told it hadn't been returned to the warehouse yet so not refunded. Before that email I got another saying it did get to the warehouse. Disappointed

I ordered 2 dresses and contacted the customer service to change the delivery option - instead they cancelled the order without telling me or issuing a refund. They only issued a refund when I contacted them asking about my order 6 days later. The customer service was atrocious- they pretty much just stopped answering and ignored me. I love the dresses but this was truly ridiculous.

Not happy with customer service.
I bought a pair of shoes and they were way too big. Unable to simply exchange them for a smaller size, I had to return them and pay a re-stocking fee. I also paid with a voucher, which I lost because they refused to refund it. So with postage, restocking fee and loss of voucher it cost me £9.98 to NOT get some shoes.

None of the larger sizes are available :(
What is the point of having a shop with large sizes if you can only purchase the regular size?

whilst LTS is "alright" rather than brilliant nowadays what really, really annoys me is their use of Yodel/InPost for deliveries who, as I have relayed in a parallel review, at best abysmall.
I ordered three items on 9 April, for delivery to my home address the next day 10 April. They confirmed it, and have not once issued anything to any other effect.
Once LTS said the parcel was despatched I was told I could track in by Yodel/InPost. I clicked on the link in their app and was told to update it and then told (I assumed for the future) to specify a possible locker. None of the lockers were in a convenient place but I chose the "least worst" - at no point was I told it would affect my delivery. Then I recieved an email from Inpost saying the parcel would be delivered to the locker. I tried remonstrating with both InPost and LTS to no effect. This is a critique of LTS not InPost who are beyond dreadful. I would have expected far, far more help from LTS. They are the seller no InPost (a fact the InPost uses to deny any responsibility for anything) so they should take responsibility instead of doing nothing.
If LTS wants good reviews it should get a far, far, better distribution company and improve what it laughingly calls it customer care by better training.

I have only received today pj are great I love the black studded top. I gave you four stars because long time coming. I am very happy and thank you very much

This Company has THE HIGHEST return costs that I have ever encountered!

floral midi dress. length and style good . material thin cheap and clingy disappointed returned. LTS need to read customers feed back ! I will pay more for good quality.

The service is terrible when you made that comment about having to inspect the product it makes you feel belittled like you did something wrong. It still has the tags on it. I’ve never even put it on because it was too small but this is my review that I’m putting on the web other people should be aware of you guys are terrible. And Lizzie, your lack of communication needs help. I just asked you if I could put a shirt that was too big in the shirt that was too small package and you never answered my question. This tells me that you don’t wanna help or you have terrible Customer service skills. I will never ever purchase from this company ever again. This will be my first and my last.

My experience with Long Tall Sally has been incredibly frustrating from start to finish. When I finally received my order, they sent the wrong size shirt—I ordered a size 12, and they sent a size 10.

I reached out to customer service, and instead of taking responsibility, I had to go back and forth with them while they “checked the product” as if the mistake wasn’t clearly on their end. The process felt unnecessarily difficult and dismissive.

To make matters worse, I had also purchased another shirt that ended up being too big. I asked if I could include that item in the same return package since I was already sending one back, but they never gave a clear answer. Instead, I later received return instructions saying I would need to pay $22 in return shipping—for a $29 shirt. That makes absolutely no sense.

They were willing to cover return shipping for the item they got wrong, but wouldn’t allow me to include the second item in the same package, which feels unreasonable and inefficient.

On top of everything, the return process is unclear—they don’t even clearly tell you where to go to return items.

Overall, this has been a disappointing and unnecessarily complicated experience. I will not be shopping with Long Tall Sally again. I’ll stick with places like Amazon, where returns are simple and customer service is much more reliable.

Long tall sally clothing is getting more frumpy by the minute! Tall older women are still feminine and don't want to look like dark, ditsy potatoe bags. Come on Long tall sally, where is your bright , fashionable clothing. Halter neck dresses, brighter colours, feminine styles ???

Poor customer service. Charged £5.99 to return items saying they have to process and press returns which takes time. Jeans came up very small and leg length not as stated Very disappointing not like Long Tall Sally used to be at all

Didn’t receive a email with my order. Had to ask the chat for my order so I was able to return items. They send me the email again the next day. Automatic link send me to the uk return instead of the international one. After resolving that the next day with the chat I put in my return and didn’t receive a return label mail again. So put in a request for help and it took another day. Still haven’t received confirmation on my return, thank god I payed via Klarna, so I do not have to worry on my money back. But just the possibility of return took me 5 days! Horrible!

Desperately poor consistency of sizing across their own range of products renders buying a lottery; jeans that are two - possibly three - sizes smaller than stated is simply unacceptable. To make matters worse these charlatans have the nerve to charge a fee to return their substandard tat!

Some of their products are good - but my recent order of two different pairs of jeans of allegedly the same size relegates this company from someone I would buy from to someone who will never again see my custom.

Caveat emptor!

I never knew about this site until I was told about it. Im 5ft11, long legs and long arms so I find it difficult to get good fitting clothes. I ordered 4 pairs of jeans, the sizing is a bit off, im a size 20-22 so I got a size up and still quite tight but they are great length on my legs. Got 2 zippers and a hoodie and they cover right over my hands.

They sent me the wrong size shoe. I know what the UK size is and I entered it correctly. They sent me the wrong size and would not send me a free shipping label. I’m done!!!!

Bought 3 pairs of maternity leggings for £50, within a month holes were forming. Terrible quality, never had leggings get holes before.

They offered replacements or a 25% refund. Obviously being pregnant I'm not prepared to send back three pairs of leggings when nothing else fits my bump so I had no choice but to accept £15 refund. Should have refunded 50% if not more for the poor poor quality. I'm having to stitch them at least once a week because I refuse to buy more when I only have 6 weeks left.

Easy to order.
Good quality of clothes.
Easy shipped to Norway
10/10