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Long Tall Sally Reviews 

56,916
•
TrustScore 3.5 out of 5

3.6

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 1,523 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the company's commitment to providing stylish clothing that fits taller women well, often highlighting the great length of items. Many also praise the quick and timely delivery service, with parcels arriving as expected and in good condition. People value the accurate descriptions and good quality of some products, making it a reliable source for specific tall-friendly apparel. Conversely, a small portion of people felt that product sizing and quality were inconsistent, with items sometimes not matching descriptions or online photos. There are also repeated concerns about having to pay fees for returns, making the process difficult for some, and a few customers experienced issues with delayed or undelivered parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some customers expressing... See more

Quality

People report ambiguous experiences with quality, with some customers expressing satisfaction with items like... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and swift... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction. Reviewers... See more

Return policy

Users describe negative interactions with the return policy, frequently encountering unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long Tall Sally continues to provide stylish clothing for women over 5'8". They offer a wide selection of sizes, and my being a US size 16, I often struggle to find cute, pretty and feminine clothing... See more

Rated 4 out of 5 stars

Update, my sincere apologies to LTS, they have refunded both my returns in time. It was just not visible in my bank account that refund was from LTS, also I did not receive any email communications... See more

Company replied

Rated 4 out of 5 stars

I never knew about this site until I was told about it. Im 5ft11, long legs and long arms so I find it difficult to get good fitting clothes. I ordered 4 pairs of jeans, the sizing is a bit off, im a... See more

Rated 3 out of 5 stars

Poor delivery service, parcel left in rain inside gate so was covered in mud and wet. Return process blocked on line, had to ring customer services to get returns label ( that went well but I should h... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Shoe Store

About Long Tall Sally

Written by the company

  • Since 1976 we’ve made it our mission to be the destination of choice for tall women worldwide.

  • We NEVER just add inches. We construct each and every garment positioning hips, hems, pockets and plackets exactly where they should be. We champion tall women everywhere.

  • Shop online for tall women's clothes in sizes 8-24. Fashion clothes for tall women: long dresses, tall tops, tall jeans & large shoes 7-13

Contact info

3.6

Average

TrustScore 3.5 out of 5

57K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(56,916)

1,469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

70 and loving LTS

I’m almost 70, but I don’t care, I still bought myself the over knee boots!! I LOVE them. Great price. Nice quality. I rarely buy fake leather, but these are really good and comfortable. I bought my other black leather knee boots from LTS and get compliments when I wear them. Size was accurate for me and delivery was swift without a hitch.

December 5, 2025
Rated 1 out of 5 stars

Ordered boots 13th December

Ordered boots 13th December. Despite many attempts to contact and get them to deliver, still no boots, but emails, saying they will find out why boots remain at yodel delivery depot, then emails asking me to review boots that haven't been delivered!! I saw your reply. Och away ye go!!

December 13, 2025
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Reply from Long Tall Sally

We are so sorry to hear the experience you have had with us recently. This is not the level of service we aim to provide. Please do not hesitate to get in touch with us and we will investigate this for you right away

Rated 5 out of 5 stars

Great Quality and Easy to Use

Easy to find what I wanted and excellent price and quality! I bought Navy Blue Yoga Pants - would have loved some more colours to choose from too, as I would have bought several pairs. I will definitely use Long Tall Sally again.

December 12, 2025
Rated 1 out of 5 stars

ordered 3 trousers for my wife.

ordered 3 trousers for my wife.
All same size on the label, but huge difference IRL.

customer service in nonexistent.
Several mails,contact forms, never a reply.
Really good in spamming your mail account with advertising.

January 9, 2026
Unprompted review
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Reply from Long Tall Sally

We’re very sorry to hear about your experience with the sizing of the trousers and the difficulties you’ve had contacting our customer service team. We completely understand how frustrating it must be to receive items that don’t match the labelled size and to feel ignored when trying to resolve the issue.
We appreciate your honesty and patience, and we hope to restore your confidence in us.

Rated 3 out of 5 stars

Unfortunately faulty item

Unfortunately, item is faulty. Quality control may need reviewing. Otherswise, item colour, length and style is good.

December 19, 2025
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Reply from Long Tall Sally

Thank you for your feedback, and we’re sorry to hear that the item was faulty. While we’re pleased to know that you were happy with the colour, length, and style, we understand how disappointing it is to experience a quality issue.

We take quality control seriously, and your comments will be reviewed with our team. Please contact us directly referencing this review so we can look into this for you and resolve the issue.

Thank you for bringing this to our attention.

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