Lookagain Reviews 4,392

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality and style of the products, finding them to be good value for money and exactly as described. The website is often highlighted as easy to navigate, and the selection of items is appreciated by many. Reviewers also frequently commend the customer service for being helpful, quick to resolve issues, and generally providing a great experience. However, some customers experienced issues with delivery, noting delays, missing items, or receiving incorrect orders, particularly when paying for next-day delivery. A few other people also felt that customer service was unhelpful or unresponsive, with some mentioning long wait times for refunds or difficulties in closing accounts.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the quality, value, and fit of items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the quick dispatch... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Service

Reviewers mention ambiguous feedback about service, with many customers reporting great service, good value... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent, helpful, kind,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 5 out of 5 stars

As I always say, me personally do not have any problems. My experience is always positive. From finding what I want, putting my order in to be delivered. The goods follow at record speed. Evri are go... See more

Rated 5 out of 5 stars

I can honestly say that I have not had a problem when shopping with Look Again. As long as you take into account that the clothes are made for the European market so size up, they’re really good. The... See more


Company details

  1. Gift Shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

My order arrived in very good time as…

My order arrived in very good time as specified but when I unpacked delivery a few items were missing &1 item damaged. I rang lookagain & they said they would get back to me by email. I have not received a email from them & I’m very disappointed that they couldn’t give me an answer straight away. I have shopped with them for a very long time & feel let down.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely no problems

I can honestly say that I have not had a problem when shopping with Look Again. As long as you take into account that the clothes are made for the European market so size up, they’re really good. The bonus is that you can shop on other websites using your Look Again Account so that gives you more choice. Would I recommend? Yes, if you’re like me and struggle getting credit then this is a very good option.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Website is easy to use and you know straight away if anything is out of stock. There is a good choice of all items required. Information is given when items are being delivered. I always tell friends to take a look if they are trying to find an item.

September 13, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed with next day delivery

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days after order.

August 7, 2025
Unprompted review
Rated 4 out of 5 stars

I love buying from Look Again good…

I love buying from Look Again good quality of the items and fast delivery and returns,but since they stop the yearly delivery pass I don’t especially order so often now because it can be expensive if you order often ,I have changed to a different brand that offers the delivery pass .

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I love Lookagain

I love Lookagain, loads to choose from in so many sizes and styles to suit all. Delivery in a couple of days and easy returns. You don't have to pay upfront. What's not to like?

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Good value

Ordered a dress - good price and fast delivery. I returned though as too modern on me!

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Bad expirence

I had a bad time because the agent gave me the wrong advise and nearly made me lose not only my item but also the money i payed aswel.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

I had two items collected by courier…

I had two items collected by courier and they have disappeared into thin air . I have been waiting 14 days for a refund, only to be told they have a process to follow that seems to have nothing to do with customer care. I was supposed to receive a call from a a senior customer service representative, nothing. They have £92 of my money and I can’t get any response or resolution

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

A catalog of errors

Used be great but now you get sent the wrong items and the customer service people just don't care about anything. So awful I'm closing my account after 7 years.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and products

I've always had great service from Look Again. Their products are made of quality materials. I've loved everything I've had from them. If I've had a problem their customer service have been very helpful and quickly resolved the issue. Will definitely buy from them again.

June 25, 2025
Unprompted review

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