Really bad aftercare. Bought a car from them and they couldn’t do enough. I had loads of phone calls to sort it out. After buying the car, everything changed. Each time I called, strangely no one was... See more
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See what reviewers are saying
It was a breath of fresh air to deal with Patty at Lookers Crewe when we bought our 3rd Mini the cars have an incredible ability to make us smile and that's the thing about buying from Lookers they ar... See more
Company replied
Excellent service from Matt. We turned up unannounced to look at a vehicle. He organised a test drive whilst we were there, provided us with all the information we required and then gave us time to... See more
Company replied
Picked up my Mini JCW on Monday 22nd September. My overall buying experience with Mini has been fantastic from start to finish. Matt Lubbe kept me fully informed, very proactive communication to upd... See more
Company replied
Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers - MINI Crewe
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
Gateway, CW1 6YY, Crewe, Crewe, United Kingdom
- 01270 214800
4.7
Excellent
73 reviews
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Really bad aftercare and terrible experience
Really bad aftercare. Bought a car from them and they couldn’t do enough. I had loads of phone calls to sort it out. After buying the car, everything changed. Each time I called, strangely no one was able to help and I’d need to call back to speak to a specific person. Then try again, passed from person to person. A stark contrast to the selling side. Took 2 weeks to finally get any response and the service and response received has been truly shocking. Really poor, especially from a main mini dealer charging very premium prices. I’ve had much better service from other Mini dealers in the past. These guys are only interested in their sales targets and not any form of after service. Would never buy from this dealer again. Really bad.
February 11, 2026
Unprompted review
Reply from Lookers - MINI Crewe
Hello Steve, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at https://www.lookers.co.uk/complaints so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Lookers customer service & resolution team
Friendly and knowledgeable sales team
Friendly and knowledgeable sales team, nothing was too much trouble.
We called by chance because Vertu Ford wasn't open on a Sunday and ended up buying a new Countryman.
November 2, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Nick, We're glad you enjoyed your experience with our sales team and found them knowledgeable. Thank you for choosing us; we appreciate your positive feedback and new purchase.
Kind regards
Lookers Customer Service & Resolution Team
Great service
Great service, james was my agent and he worked really hard to ensure I got the car I wanted.
Very friendly and helpful and was emotionally involved in the excitement of purchasing a new car.
November 1, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Lesley, We appreciate you sharing your positive experience. We're happy to hear that our agent worked hard to ensure you got the car you wanted and was friendly and helpful. Thank you for your feedback!
Kind Regards.
Lookers Customer Service & Resolutions Team
Great service from Lookers Mini Crewe
Excellent service and professionalism from Alex Fitton at Lookers Mini Crewe.
October 27, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Martyn, We're happy you received excellent service and professionalism. We appreciate your positive feedback and thank you for sharing your experience.
Kind regards
Lookers Customer Service & Resolution Team
Second Purchase
This is my second purchase from Lookers Crewe. My first experience wasn't great 3 years ago as the Sales guy was inefficient. Thankfully Lucy Fleming is efficient.
Lucy is a great advertisement for the Company.She has a lot of knowledge about the cars and is very helpful. We didn't feel rushed over our purchase.She also gives me as the customer confidence that I can contact her any time if I need more information. I would not hesitate to recommend her to anyone wanting a non-pushy sales person !! She has the correct polite attitude and good personality.
October 30, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Susan, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you.
- Lookers customer service & resolution team
New Countryman
Purchased a new Countryman and was looked after from start to finish by Lucy. The whole transaction from start to finish only took a few days with everything possible done to search for and get my new car in the time required. First rate customer service.
October 29, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Craig, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Very professional
Very professional, traded a car to purchase another one, everything was very organised. The Sales and Management were very helpful, and nothing too much trouble
October 23, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Paul, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
-Lookers customer service & resolution team
Great customer experience
Great, friendly customer service, including very nice coffee 🙂
Buying process was very easy and not pressured.
Thank James!
October 21, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hello Paula, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
Attentive and efficient
Compared to another local Mini dealer, the staff at Lookers in Crewe, particularly Lucy, were pleasant and efficient. Lucy kept in touch to update progress on my new car. When I collected it again very well prepared and efficient
October 23, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Jan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team.
Matt at Lookers was so friendly
Matt at Lookers was so friendly, helpful and knowledgeable. His enthusiasm for the Mini really hit us. He answered all our questions and made the whole buying experience a joy. Thank you Matt
October 22, 2025
Unprompted review
Reply from Lookers - MINI Crewe
We're happy to hear that your buying experience was a joy! It's great to know that our team member's knowledge and enthusiasm were so helpful. Thank you for your positive feedback.
Great sales staff
Great sales staff. Lucy couldn’t have done more to support our used car purchase journey. She helped us through the deal and was consistently positive, professional and helpful with all our questions.
Highly recommend.
September 29, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Jonny, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Lookers customer service & resolution team
Picked up my new car yesterday and I…
Picked up my new car yesterday and I love it. Came 2 weeks earlier than expected which was a bonus. Alex was great! Fast replies to all my emails and questions. Overall good easy experience
September 30, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Ed, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Great customer service
Great customer service easy to talk too great service from Lucy and friendly managers would definitely recommend
September 26, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi, thank you so much for your positive comments about Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Very professional and efficient and…
Very professional and efficient and would 100% use again
September 26, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Jeanette, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. -Lookers customer service & resolution team
Great!
Lucy was very patient showing us how to use the led screen in the car. Very happy! 😊
September 23, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Bretta, We're happy to hear that the demonstration of the car's led screen was helpful and that you were satisfied with the assistance provided!
Kind regards
Lookers Customer Service & Resolution Team
Loving my new Mini JCW
Picked up my Mini JCW on Monday 22nd September. My overall buying experience with Mini has been fantastic from start to finish. Matt Lubbe kept me fully informed, very proactive communication to update me on the various stages of the build. The Digital information and App were also very welcome with lots of information as well as updates. On the day itself, the collection was also really well handled. Matt took the time to take me through the set-up, features etc. It was clear that Matt felt very passionately about the Mini brand and the whole experience was a joy. Thank you Matt and Lookers Crewe.
PS the car is fantastic, loving it.
September 22, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hi Mark, We're happy you had a fantastic buying experience and that our communication met your expectations. It's great to hear that the collection was well-managed and informative. We appreciate your kind words and hope you continue to enjoy your Mini JCW!
Kind regards
Lookers Customer Service & Resolution Team
Minitastic
I didn’t expect to be buying a Mini!
But the helpful and knowledgeable advice from Alex, and the features of the car, had me interested.
For the test drive I was allowed to take the car out alone- an unaccompanied test drive is always a more real word experience.
Overall a great experience from the dealership.
September 8, 2025
Unprompted review
Reply from Lookers - MINI Crewe
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
- Lookers customer service & resolution team
Love my Mini and the purchase…
Love my Mini and the purchase experience was seamless.
Matt was friendly, patient and knowledgeable.
Would certainly recommend anyone looking for a Mini in the Cheshire area to pop into Crewe. Lots of stock and great hot chocolate.
AJD
September 11, 2025
Unprompted review
Reply from Lookers - MINI Crewe
We're happy to hear that you love your Mini and that your purchase experience was seamless. We appreciate your kind words regarding our friendly and knowledgeable team. Thank you for recommending us!
Excellent service
Very friendly and helpful all the way through the process. Made the purchasing of a new car stress free with no pressure.
September 3, 2025
Unprompted review
Reply from Lookers - MINI Crewe
We are happy to hear that your car-buying experience was stress-free and enjoyable. It's great to know that our team was helpful and friendly throughout the process. Thanks for your feedback.
What a truly amazing first class…
What a truly amazing first class service . James and all the sale team made this experience very special.
Many emails from me asking loads of questions, these responded to really quickly and nothing to much trouble .
Process was as smooth as my new wheels!
First class !
James is a credit to the company
August 20, 2025
Unprompted review
Reply from Lookers - MINI Crewe
We appreciate you taking the time to share your positive experience. We're happy to hear that our sales team provided a truly amazing first-class service, promptly answering your questions and making the process smooth.
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