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Company details

  1. Shopping & Fashion

Information provided by various external sources

Where I can buy quality children's clothes that cost less. Quality guaranteed. Great value. Quick search. Every item checked for good condition. Find instantly.


Contact info

3.7

Average

TrustScore 3.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Absolutely pointless sending anything…

Absolutely pointless sending anything off. Having bought a Karen Millen top I decided to sell some of my own clothes and applied for two bags to fill. Recycling is very much on my mind and I liked Loopsters idea.

Off I sent my bag and received an email to say they had it and it would take 2-3 weeks before any money appeared. Three weeks went by and they said that there was a backlog that's fine I thought and then an email saying they couldn't cope so would be returning my parcel.

All a bit pointless really the clothes were a mixed bag in great condition, clearly they are receiving too much. I didn't fmdo it to financially gain will take it to charity a far better cause.

October 12, 2021
Unprompted review
Loopster logo

Reply from Loopster

Hi Fran
I can only apologise for your experience it is not typical of the service we offer.
I am the founder of Loopster, two weeks ago we were hoping to complete a crowdfund however we missed the target and our funding round fell apart.
Currently I am trying to rebuild the funding round but the future of Loopster is uncertain. I am sorry we probably could have managed your customer experience better but it has been a difficult time.
Best wishes
Jane

Rated 5 out of 5 stars

Great Clothes and service

I have used Loopster several times now, and extremely happy with the clothes and service. I have 2 daughters who are at college and university and loved 2nd hand clothes and I have picked up some great brands at bargain prices for them which they loved. All done whilst doing a little bit for the environment too, whats not to like.

August 1, 2021
Unprompted review
Rated 4 out of 5 stars

Super easy for selling and good quality for buying

I have used Loopster multiple times for both buying and selling my children's and my old clothes. I find the selling process to be really easy and am happy with the offers I have received. I accept that other people are saying the offers are low, but I disagree. I think that for the most part I get broadly the same as I would selling the clothes as a bundle and it is a lot less stressful and time consuming than it would be to sell items individually on other sites. Plus if items are "rejected" they are still going on to a charitable cause. I have also been pleased with the quality of clothes that I have purchased. They have all been clean, well packaged, and with a lot of wear left in them and I much prefer supporting a slow fashion retailer and getting a good brand at and affordable price rather. The only very minor frustration is it can take a few weeks for a bag to be processed and an offer made, but with how busy they have been that is understandable.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

I have used Loopster for the last year

I have used Loopster for the last year. I have used the platform to both buy and sell clothes. Was unsure at first however I can't recommend it enough now! Effortless way to get rid of old clothes.
Beautiful unique clothes and the customer sevice is amazing.

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent idea and excellent clothes on a budget …

I have ordered from Loopster numerous times over the past year, the quality of the clothing is always excellent as is the customer service and of course the prices! Love the idea behind this site, it’s time everyone started turning to second hand! :)

July 22, 2021
Unprompted review
Rated 4 out of 5 stars

Very good service

Got recommended Loopster, I sold a bag of baby clothes and got a really good offer for it! Fast service and very happy with helping other mums! Thanks so much!

July 21, 2021
Unprompted review
Rated 1 out of 5 stars

Sent lots of clothes and they were in…

Sent lots of clothes and they were in good conditions and some never been worn (I see your replies BTW!) And they offered peanuts! It's ludicrous how low the offer for £100 worth of clothes

July 20, 2021
Unprompted review
Loopster logo

Reply from Loopster

Dear None

I am afraid I can't respond to your complaint specifically as we have no record of you as a customer.

We have on the site a guide to how much we pay, so I am sorry that you felt your offer was below that. We are however scrupulous about our checks on clothes as our customers demand it, so maybe the issue is that we rejected many of your clothes?

Of course, you will earn more if you sell your clothes direct, through platforms like eBay. Loopster is a service which takes the hassle out of that process and pays you up front.

Me and the team work extremely hard to be fair in our assessments of clothes, however we are not infallible and we are always open to discussing offers if you email our customer support. However we have no record of you doing so.

As a company we are motivated to build a service that offers an easy way for people to be more sustainable, to extend the life of clothes that are wearable so they get a second life with a new owner. This sounds a simple mission but it is in fact by no means an easy one.

The Loopster team, who are all motivated by this dream of a more sustainable fashion industry, have all worked very hard to build this service. So it deeply saddens me that you feel you had a negative experience.

Please do not hesitate to contact Loopster direct if you feel we could address your concerns.

Many thanks

Jane Fellner
Founder

Rated 1 out of 5 stars

Not worth it

I've bought some dresses and kids clothes a while back. Most of them looked a lot worse than expected, and colours didn't match the photo (i.e. the blue on the site was actually an ugly green), one designer dress was in a poor condition and overpriced. The clothes weren't even washed, not to mention sanitized, they had marks of deodorand and body odour. Really bad experince, I'll never buy from Loopster again. Avoid.

June 17, 2021
Unprompted review
Loopster logo

Reply from Loopster

Hi Miha I am sorry you were not happy with your order. We offer a no hassle returns policy for any items you are not completely satisfied with.

Rated 5 out of 5 stars

Received my beautiful brand new Jigsaw…

Received my beautiful brand new Jigsaw jumper and I love it! What is even better is that it was a fraction of the retail price and that I can also feel good about spending money when I know I am helping save the planet!!
Thank you for setting up this business

March 4, 2021
Unprompted review
Loopster logo

Reply from Loopster

Thank you that's lovely to hear.

Rated 5 out of 5 stars

100% recommend - great value for money

This website is amazing - I found this website when I was looking for high-quality second-hand baby clothes. I ordered a bunch of items and they arrived quickly. The great thing about this website is that you can buy clothes in bundles and that the quality of the clothes has been checked. It is great value for money as well. Thank you Loopster! I will definitely order again in the future.

January 18, 2021
Unprompted review
Loopster logo

Reply from Loopster

Thanks so much Charlotte!

Rated 5 out of 5 stars

This shop is brilliant

This website is brilliant. I have just recieved an item from here. It came with a thank you for shopping, as well as how you're helping the business and the planet. The delivery was quick and efficient. I'm really impressed and will be shopping here again.

January 2, 2021
Unprompted review
Loopster logo

Reply from Loopster

Thank you so much, we very glad your happy

Rated 5 out of 5 stars

Fantastic company

Fantastic company, I have sent clothes, which was a simple experience, and have bought several items for my child and myself - great quality, quickly delivered.
I’ve recommended to family and friends!

December 21, 2020
Unprompted review
Loopster logo

Reply from Loopster

Thank you so much, we really appreciate it

Rated 5 out of 5 stars

Quality 2nd Hand Kidswear … and now womenswear

I have been shopping at Loopster for three years and am very happy with my purchases. They offer a high standard of quality second hand children's clothes at really Great prices. I was impressed with the packing in tissue paper, accompanying letter and general speed of delivery.

December 21, 2020
Unprompted review
Loopster logo

Reply from Loopster

Thank you so much, we really appreciae your review

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