Lorna Jane Reviews 

I've been a returning Lorna Jane customer for over 5 years. Love all of their pieces. I happened to get pair of Lotus Leggings that formed a hole in them suddenly. I went online to the Customer Service Chat. Was instantly greeted with no wait time, sent through a pic of the hole and they were more then happy for me to exchange and get another pair. Amazing 5 min overall experience! x

You buy a product and it lasts for years. Well worth the investment in such a high quality product. Love LJ 💖

What kind of store doesn’t allow you to cancel an order. It hasn’t even been sent yet, but I have to wait for it to arrive just to send it back? I definitely won’t be shopping with them again. After reading the reviews here I’m shocked.

Shoddy quality for what you get. Purchased a pair of leggings where the internal seam completely disintegrated upon first wash. Trying to get this remedied was nothing short of traumatizing. I stupidly went back to treat myself to a new sport bra. The clasp that kept the bra together as a racer back came off after one wash. You think that would be simple to remedy but no, they treat you like a criminal that stole from them without several forms of proof. When all I wanted was a solution to get a new clasp.
Disgusting service all around.

Rude and patronising staff. The young girls at the Sydney City Store need to realize that women over 50 are not fools. First I was asked, "that will be $205 - is that OK?". I can read a price tag. Plus she spoke slowly and told me she would walk me through the sign up process and help me fill in the details. When I tried to call customer service to give a bit of feedback I was referred to a bot. Why give me a flyer about the The Butterfly Effect when your staff are so condescending?

Had a really excellent experience with Lorna Jane team and am so excited to get my new pants to try. Customer Service were very understanding and helpful!

Horrible customer service in store at Eaton Fair. They kept the bra I returned (faulty design) and refused to refund. I went through Consumer Protection (gov department) and they still refused to refund me. Worst customer care ever!

LJ response is an absolute lie about a remedy.
Quote from LJ response to Consumer Protection WA “ Lorna Jane cannot offer an exchange or refund as tags were removed in the garment.
Unfortunately, Lorna Jane is not able to offer a refund of $50 dollars”

Just experienced amazing customer service which was very refreshing! Thanks to the lovely lady who i dealt with, appreciated the helpful and quick resolution!

Horrible customer service by the young tall lady who only looked good at Harbout town. Asked for model pants size M and was told it is all on the rack without even offering to help. She kept repeating 4 times that the product is non-returnable and did not even ask for email address for membership and quipped it does not matter as the product cannot be returned. I had to tell her it matters to me as I get a receipt via email and I heard her numerous times on the product non-returnable. Seriously, get your act together and get someone with a passion for service. A shallow pretty face does not equate good service. Not coming back to LJ Harbour town. Crappy service.

Product is good - but their online customer service is automated even if you are speaking to a person they don't really help, and you have to pay to return your items!

I wasn't originally happy with what I bought but I found their return process easy to follow. I ended up exchanging for a different sports bra and this one feels great. I'll be back for more!

Excellent online Customer Service from Trinity who understood my issue and resolved in a professional and kind manner.

Lorna Jane will forever be my ride or die Activewear brand. You literally cannot fault the quality and the new collections are to die for every time! Always excellent service and product - what more could you want 🙌🏼

Hi,
It's really sad that Lorna Janes quality has gone to crap!
I have been buying for well over 10 years now & the original gear has far outlasted recent purchases in the last couple of years. The prices are way over the top for this cheaper quality. Unfortunately, my adult daughters & I will not be purchasing from Lorna Jane again. We have found another brand of great quality. unless they pick up their game.

This is really sad & won't be surprised when Lorna Jane goes bust!

The chat experience is prompt and easy to use. Thank you LJ!!

I contacted the LJ online chat team with a price glitch in the app. They were very understanding and resolved the problem quickly and efficiently whilst being kind and respectful

Extremely helpful customer service agent! Great quality of tights & shirts. Pockets fit everything.

Lorna Jane Team,

I hope this email finds you well. I am writing to address an issue I have encountered with two pairs of leggings I purchased from your Adelaide Harbour Town store in June 2023. I am reaching out in the hopes of finding a resolution to this matter.

To provide context, I bought two pairs of leggings in different sizes, as I usually do depending on the brand. These purchases were made to use them for my new dance project. Living approximately 7 hours away in Port Lincoln, I opted to buy them in advance. This year, upon completing my dance courses and preparing to commence teaching, I discovered that both pairs of leggings are excessively tight. They restrict my movement and breathing, leaving me thoroughly disappointed, especially considering their relatively high cost. I was eager to incorporate these vibrant leggings into my dance classes, but unfortunately, they are unwearable in their current state.

To provide further context, I want to mention that I tried on both pairs of leggings at the store before purchasing them. At the time, they seemed to fit adequately, and I took care to ensure they were comfortable and suitable for my needs. However, it was only upon wearing them for dance classes that I discovered the extent of the tightness and discomfort. Despite my initial assessment, these leggings are simply not wearable for extended periods, hindering my ability to teach effectively.

I have taken my measurements and weight, and they remain consistent with last year's. I continue to wear all my other sportswear in the same sizes without any issues. It seems that these leggings from your company are poorly designed. I have previously owned Lorna Jane leggings without encountering such problems. However, the two pairs I purchased are incredibly uncomfortable, making it impossible for me to wear them.

I want to emphasize that I am aware of the 30-day return policy mentioned by your company. However, the issue I am experiencing is distinct from a typical return due to dissatisfaction with the product. This situation involves a fundamental problem with the design or manufacturing of the leggings, as they are significantly tighter than expected and impede my ability to wear them comfortably. Therefore, I am reaching out for assistance beyond the standard return process, as I believe this issue requires special attention and resolution.

I kindly request your assistance in resolving this matter. I have only tried on the leggings in question twice, wearing each pair once and removing the tags as recommended before use. On both occasions, I was eager to return home and remove them immediately. I have attached the receipt for my purchase for your reference.

I would greatly appreciate it if you could provide a solution to this situation, whether it involves an exchange, refund, or any other appropriate resolution. Your prompt attention to this matter would be sincerely appreciated.

Thank you for your time and understanding. I look forward to hearing from you soon.

Regards,

Dani

Horrible customer service; live chat is never available. Lots of standard chatbot replies without any real follow-up on refund. Very disappointed.

I made an online order for 4 pairs of secret socks on 25th January 2024, the payment for which has been verified. However, I have received NO documentation from Lorna Jane and no goods delivered. I have rung customer service three time; no response at all from the first two messages I left and a response after my third call informing me that I need to go on the chat line and make my complaint there. Ironically, I was then told to have an amazing day. After a number of messages sent on the chat line; the chat explained that I needed to persevere and to escalate the process through the writing of a review. The failure to provide goods that have been paid for, is in my understanding, against consumer law whilst the failure to effectively address consumer complaints is simply unwise business practice.