Louis Motorrad Deutschland Reviews 2,067

I ordered two pairs of shorts, same size but different colours. Shipping was really fast. When I unpacked them I noticed that there was a significant size difference between them. I contacted the sender, sent photos. Their answer was "we can seen see they are slightly different but there is nothing we can do and you can send them back to us for a refund". Althought the difference is around 2 inches (meaning one pair is one size up). I paid £8 for delivery and it doesn't make much sense to spend another £8 to send them back on my expenses. Usually when it's senders fault, customers are being given free return labels. Obviously those guys have a lot to learn. Very disappointed.

I want to say that I've ordered of Louis.ie before and everything went fine.. wish I could say the same thing this time.
Order for a Dainese suit and gloves was placed, acknowledged and money taken out of the account on the 13/05/2024.
A week later, order was still not shipped which made me send an email asking was there a holdup.
2 days later I got a response saying that my order was under process of being shipped with no specific dates.
14 emails later and 24/05 I get an email saying that the suit is unavailable and refund is on it's way but they sent me the gloves in a seperate package with absolutely no remorse for lost time.
As a last email I just pointed out I won't be needing the gloves without a matching suit to what mr. Valerij responded with: "We will forward your request to the DHL department"
Not even an apology for all this time lost, let alone for a paid track day missed etc.

Update: Even after cancelling the order staff decided to send separately to me, I’ve still received it and had to go through the effort of sending it back.
Too much mess has happened from what should have been a simple order

Awful company to deal with, sent my item wrong address. Ended being held at custom for one month. Did nothing to resolve the situation … emailed about 15 times. They are useless and incompetent, avoid them at all costs !!! Item ended up being shipped back to them. After 1 month of chasing they refunded me but less then what I paid ….

This company was fine when things were going well. My issue started when my product went wrong, It was an LED headlamp, the LED burned out after about an hour or two of use, I contacted the company for a replacement but they just fobbed me off to the manufacturer, I explained my contract was with them as the retailer as it had only been a matter of days , I also contacted the manufacturer and they quite rightly explained that I needed to take it up with Louis, which I already knew of course. Well here I am a couple months down the line and I’ve heard nothing, just ghosted. I was sold a product that is broken, not fit for purpose and there’s nothing I can do about it short of taking them to court which is frankly pointless. What a bunch of crooks.,, As far as I’m concerned the measure of a good company is how they handle things when they don’t go well and I’m afraid this has been bad, If I ever end up back in Germany I will be sure to take my broken useless headlamp with me where upon I shall deliver it in person to the CEO…

I am very dissatisfied. Delivery time is 1-3 working days and after 3 working days the order has still not been dispatched. Customer service only gives you standard phrases like "we have a lot to do" or "it takes longer for new customers". What a load of garbage! The first and last time I bought something from Louis.

had a little hiccup 1st where they forgot the major item, then sent again after proof i never received it, customs charges were added but they refunded after a couple of days, wont hesitate to buy from these guys again, customer service spot on.

Really nice company to deal with, orderd a crash helmet, it's just as the picture, it's lovely.
Customer service is amazing, questions answered very quickly. Quick delivery, very happy, would not hesitate to use again.

Package never received despite the several calls and emails with the Service Center.

Very low quality helmet, after a few wears helmet had started to fall aparts, I returned helmet but they didn't even refund the whole amount, they refund you without shipping costs. Also you need to pay for return shipping, so you lose quite a lot just for returning defective item. Don't buy from this site!

Ordered a Rev’It jacket at a great price. I was then able to track the package through to delivery. Had to pay UK import duties which Louis refunded, without quibble, promptly. Very happy. Make sure you know the correct size before ordering and then it’s happy days.

Louis sent me the wrong order, then was rude in customer support and now deletes my reviews where I placed my frustration, do not trust this site and the reviews.

Always nice to do business with, all good!

DO NOT BUY FROM THE UK! Utter scammers.

They promise to refund your customs fees but they won’t, what they WILL do is keep fobbing you off and ignoring you. It’s been a month since I sent over the customs documents and they’re doing nothing, so a stove that should have been a reasonable cost and was bought as a gift has cost me an extra £50, which is £50 that I didn’t have to spare.

Appalling customer service and they should be ashamed.

Trying to get a refund after purchasing from UK and also being stung with import duty, they have not responded, their Facebook is not in use and no other means of contact. Thieves taking advantage of Brexit

Very poor customer service. I ordered a pair of trousers and hip protectors. The trousers were out of stock but they sent hip protectors anyway, which I had to return. The returns service doesn’t work and they don’t refund. I assume they hope you will give up. Had to contact bank to get refund. Very disappointing.

so nice just gotta freaking love it man, sindssyg leveringstid, sindssyg priser, samt sindssyg kvali, amen det spiller

Amazing experience, compared to other internet shops! The helmet came double boxed, and shipped to Latvia in 4 days! Absolutely happy.

What an excellent experience. A German supplier that delivers a Caberg Duke 2, all duty paid within a week to the UK at an amazing price. Would definitely buy from them again (if confident with the sizing of the helmet). Great helmet, fantastic supplier.

Poor customer support after Louis sent the wrong parts.
On the Louis web page you can enter the details of your motorcycle. I entered my bike (2017 BMW R 1200 GS), and ordered a pair of Puig Enduro Foot pegs. The Puig foot pegs comes with an adapter set for your bike. On the original order confirmation it just says “Puig Enduro foot pegs”. When they arrived I tried to install them, but they didn’t match. Then I noticed on the invoice (that I received 3 days after placing the order), it stated that the adapter set was for a Yamaha 700 Tenere?! When contacting customer support, asking them to send the correct adapter set, I was being told that I had ordered the wrong parts (which I don’t agree with as I had entered my BMW GS). So I guess my only option now is to try and return the whole package and try ordering again hoping that Louis will get my order right the second time? I don’t understand why we couldn’t have worked it out over the phone (or mail which I also tried), and Louis could have sent me the right adapter set, and I only returned the wrong one.

Ordered a Scorpion helmet, shipping was very dast and only took 4 days to Croatia, but it came without the cover for the intercom slot. Thankfully the customer support is great and they sent the missing part for free right away. A very positive experience.