I purchased a Rumee table lamp back in April 2026, which arrived quickly and beautifully packed. Then some weeks later the lamp got knocked off its table and the shade was badly scratched. I ordered... See more
Company replied
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We bought our PH5 orange hue light based on family and friends experiences. Love the look and never expected how warm and inviting the light itself added to our open living/dining space. In fact we t... See more
Company replied
best packing of anything I’ve ever bought. the lamp itself more than met my expectations. however, the metal base for the top shade was malaligned when assembled causing the installed shade... See more
Company replied
Delivery still hasn’t been made, order was placed on the 3rd November, was supposed to be 1-3 working days, the products still have t arrived.Money has been taken though!!!! Several emails have been... See more
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Company details
Written by the company
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
Contact info
Kuglegårdsvej 19 - 23 , 1434, København K, Denmark
- reviews@louispoulsen.dk
- www.louispoulsen.com
4.3
Excellent
857 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent purchasing experience
Excellent purchasing experience. Received my purchase in a very timely manner. Well packaged shipment. Thank you!
December 10, 2025
Unprompted review
Reply from Louis Poulsen
Hi R.,
Thank you so much for your kind review! We’re glad to hear you had an excellent purchasing experience and that your order arrived quickly and well packaged.
Best regards,
Christina - Louis Poulsen
Store staff very professional and…
Store staff very professional and helped us sort out the necessary documents to have the purchased light fitting be shipped to Australia
October 4, 2025
Unprompted review
Reply from Louis Poulsen
Hi Aldo,
Thank you so much for your kind words. We’re really happy to hear that our store team could help you and make the process smooth. Wishing you lots of enjoyment with your purchase.
Best regards,
Christina - Louis Poulsen
Easy website to navigate and quick…
Easy website to navigate and quick order information.
December 3, 2025
Unprompted review
Reply from Louis Poulsen
Hi Guest,
Thank you very much for your 5-stars review. We’re glad to hear that you found our website easy to navigate and that the order information was clear and timely.
We hope you get to enjoy your lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Tracker says the package is delivered
Tracker says the package is delivered, but I have not received it yet! Needs an investigation. Seems it is courrier’s fault, not Louis Poulsen. LP I love!
December 12, 2025
Unprompted review
Reply from Louis Poulsen
Hi Liina,
Thank you so much for your review and for your kind words about Louis Poulsen - it truly means a lot to us.
We’re very sorry to hear about the delivery issue and understand how frustrating this must be. We’ll be happy to investigate this further and assist you. Please reach out to reviews@louispoulsen.dk
with your order number, and we will take care of it as quickly as possible.
We’re naturally sorry to see the low rating, as this does not reflect the level of service we strive to provide, and we truly hope we can turn this experience around for you.
Best regards,
Christina - Louis Poulsen
Fast shipping
Fast shipping, carefully packaged, and beautiful product!!
November 28, 2025
Unprompted review
Reply from Louis Poulsen
Hi Timirose,
Thank you very much for your kind review. We’re delighted to hear that you appreciated the fast shipping, the careful packaging, and the beautiful lamp.
Hope you will enjoy the lamp for many years to come.
Best regards,
Christina - Louis Poulsen
I am very pleased with my purchase
I am very pleased with my purchase!
The lamp is lovely!
The shipping packaging is well done with breakable! The lamp arrives in perfect condition!
The delivery time is a bit long!
Otherwise , I am very happy with the entire process of the purchase!
December 5, 2025
Unprompted review
Reply from Louis Poulsen
Hi dc,
Thank you so much for your wonderful review.
We’re glad to hear that you love your new lamp and that it arrived safely thanks to the packaging. Your satisfaction means a lot to us.
We appreciate your patience with the delivery time and will continue working to improve this aspect of the experience.
Best regards,
Christina - Louis Poulsen
Defective lamp and no replies
One of my lamps (bought in march 2025) stopped charging and working. I’m trying to contact Louis Poulsen Germany to see if I can fix it or replace it, since this is a malfunction out of nowhere, as I was not at fault over this. I want to be clear that is not a charger thing as I have another panthella 160, that is charging normally with the same cable. Anyway, It’s been days and I have not received any response from them and I don’t know what to do. I hope with this message they answer me and replace my defective lamp.
December 4, 2025
Unprompted review
Reply from Louis Poulsen
Dear Carolina,
Thank you very much for taking the time to share your feedback, and we are truly sorry to hear about the issue with your Panthella 160 lamp. This is certainly not the experience we want for our customers.
Could you kindly reach out to us at reviews@louispoulsen.dk, including your order number?
Please rest assured that we want to help you resolve this as quickly as possible.
Best regards,
Christina - Louis Poulsen
Exceptional design and quality
Exceptional design and quality. Lamps like no other.
November 20, 2025
Unprompted review
Reply from Louis Poulsen
Hi Linda,
Thank you so much for the wonderful review. We're delighted to hear you’re enjoying the design and quality of our lamps.
Best regards.
Christina - Louis Poulsen
Delivery still hasn’t been made
Delivery still hasn’t been made, order was placed on the 3rd November, was supposed to be 1-3 working days, the products still have t arrived.Money has been taken though!!!!
Several emails have been sent to Track delivery, but no info has been forthcoming coming.
I am seriously regretting the purchase when you get treated t like this.
November 3, 2025
Unprompted review
Reply from Louis Poulsen
Hi Anders,
We’re very sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide.
We would like to investigate this urgently. Could you please contact us at reviews@louispoulsen.dk
with your order number so we can locate your parcel and provide a quick solution?
Best regards,
Christina - Louis Poulsen
Amazing customer service
Update to my previous feedback:
I bought the Panthella 160 portable lamp about a year ago, and unfortunately, it broke in half a week ago. Christina from Louis Poulsen’s customer service was amazing — she arranged a replacement right away and was very kind and helpful throughout the process. I’m extremely happy with the service.
Louis Poulsen lamps have such a beautiful design, and I was really disappointed when mine broke. But thanks to their great customer service, I’ll soon be able to enjoy it again!
November 10, 2025
Unprompted review
Reply from Louis Poulsen
Dear Marianna,
Thank you very much for reaching out. We hope you are satisfied with the solution and that we can regain your trust in the future.
Wishing you a great day.
Best regards,
Christina - Louis Poulsen
---------------------------------------------------------------------
Dear Marianna,
We’re very sorry to hear about your experience with your Panthella 160 Portable lamp and the disappointment you’ve had with our customer service. This is certainly not the level of quality or support we strive to deliver.
We would like to take a closer look into your case. Could you please contact us directly at reviews@louispoulsen.dk with your order details and any photos of the issue? Our team will review the situation promptly.
Thank you for taking the time to share your experience, and we hope to restore your confidence in Louis Poulsen.
Best regards,
Christina - Louis Poulsen
Excellent Customer Service
I reached out to customer service to inquire about the available options for repairing the switch on a desktop AJ lamp. They addressed my inquiry promptly and courteously, and provided the necessary replacement parts to complete the repair. It is truly a pleasure to encounter companies that demonstrate such a high level of care and respect for their customers. Thank you very much for your outstanding service.
November 5, 2025
Unprompted review
Reply from Louis Poulsen
Hi Manel,
Thank you very much for your kind review. We’re delighted to hear that our team was able to assist you promptly and that you’re satisfied with the service you received. Your appreciation truly means a lot to us.
We hope you will enjoy your beautiful lamp for many years to come.
Best regards,
Christina - Louis Poulsen
My gorgeous lamp came after only 2 or 3…
My gorgeous lamp came after only 2 or 3 days. Perfectly securely wrapped.
October 19, 2025
Unprompted review
Reply from Louis Poulsen
Hi Alexandra,
We’re glad your gorgeous lamp reached you in just 2–3 days. Your satisfaction is our top priority, and we appreciate your confidence in our service.
We hope the lamp brightens up your space beautifully.
Best regards,
Christina - Louis Poulsen
Faultless service
The service provided by Louis Poulsen was faultless and nothing was too much trouble . They kept me fully informed from the date of placing my order to delivery . Any questions I asked were dealt with quickly a d with courtesy .
October 14, 2025
Unprompted review
Reply from Louis Poulsen
Hi David,
Thank you so much for your kind words - we’re truly glad to hear that your experience with us was smooth from start to finish. It means a lot to know you felt fully supported and well-informed throughout the process.
We always aim to provide a service where nothing is too much trouble, so your feedback is both encouraging and appreciated.
Best regards,
Christina - Louis Poulsen
Amazing
Amazing. If you are thinking about getting one.. just do it. Zero regrets. LOVE my light. I want them all.
October 11, 2025
Unprompted review
Reply from Louis Poulsen
Hi H Y,
Thanks so much for your kind feedback. We are thrilled to hear that you love your new Louis Poulsen fixture!
Best Regards,
Beau - Louis Poulsen USA
Lovely lamp
Lovely lamp, fantastic packing, considerate phone help--but the wonky website needs to be fixed ASAP for ordering!
September 15, 2025
Unprompted review
Reply from Louis Poulsen
Hi Julia,
Thank you so much for your kind words about the lamp, our packaging, and the phone support. We really appreciate it.
We’re sorry to hear about the issues you experienced with our website. That’s certainly not the experience we want to provide, and your feedback is very helpful.
To help us look into this further, we kindly ask you to reach out to us at reviews@louispoulsen.dk and include your order number. We’d love the chance to investigate the challenges you faced and ensure a smoother experience in the future.
Best regards,
Christina - Louis Poulsen
The checkout page could really use some improvement.
The checkout experience on the shopping website could use some improvement.
I tried to place an order for the same item at least 20 times, even switching between two different credit cards and using both a tablet and a laptop, but I just couldn’t get the payment to go through that night.
Interestingly, it worked on the first try the next day.
On the bright side, the delivery was really fast, and once I received the beautiful lamp, it pretty much made me forget about that frustrating night.
September 7, 2025
Unprompted review
Reply from Louis Poulsen
Hi Enyu,
Thank you for sharing your experience with us. We’re really sorry to hear about the difficulties you faced during checkout. That’s definitely not the seamless process we aim to provide. We appreciate your patience in trying multiple times and on different devices.
We’re glad to hear that your payment eventually went through and that you’re happy with the lamp and our fast delivery.
Your feedback is invaluable, and we’ll be reviewing our checkout system to prevent issues like this in the future.
We aim to provide a 5-star service for your next visit and hope to make your next experience completely seamless.
Best regards,
Christina - Louis Poulsen
Clear product info and easy checkout process
The images, the checkout experience, and the product selection made the experience really excellent in my opinion. All the images of the product helped me get a good sense of the size, shape, brightness, and form factor of the lamp. The checkout process was also very nice.
September 7, 2025
Unprompted review
Reply from Louis Poulsen
Hi Darvesh,
Thank you so much for your thoughtful feedback. We're thrilled to hear that the product images, checkout experience, and selection made such a positive impression. It's great to know the detailed images helped you feel confident about the lamp's size, shape, brightness, and design.
We hope you enjoy your new lamp.
Best regards,
Christina - Louis Poulsen
staff was pretty nice
staff was pretty nice ! experience was brilliant !!!
August 31, 2025
Unprompted review
Reply from Louis Poulsen
Hi Patrick,
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience and that our staff made a positive impression.
Best regards,
Christina - Louis Poulsen
No Communication & Complete Disregard for Design Pros
Im a design professional and I have tried to get in touch with their USA divison to answer questions about stock, availability, and design options and nobody would pick up. I left several messages through their online portal to which someone responded over a month later. I responded and told them of my dismay regarding the poor communications and lack of attention received as a designer who is trying to specify their products. They have completely ignored me.
August 19, 2025
Unprompted review
Reply from Louis Poulsen
Hi GDP,
We are truly disheartened to hear about your experience and want to make this right for your team. After reviewing our records, we haven’t been able to locate your outreach, which suggests there may have been an issue with spam filtering or contact information.
We would very much like the opportunity to assist you directly. Please reach out to us at customerservice@louispoulsen.com
or by phone at (332) 867-0720. Our team responds to all inquiries within two business days, and we will ensure your questions are prioritized.
We value the work of design professionals and the important role you play in specifying our products, and we hope to connect with you soon.
Best regards,
Beau – Louis Poulsen USA
“Outstanding Service!”
“I was fully updated from start to finish. I was especially impressed that they mentioned the name of the person responsible for my order – something I had never seen before! It made the whole experience both professional and personal.”
September 5, 2025
Unprompted review
Reply from Louis Poulsen
Hi Vasia,
Thank you so much for your kind words. We're delighted to hear that you felt well-informed throughout the process and appreciated the personal touch of knowing who handled your order.
Providing both professional service and a personal experience is very important to us, so your feedback truly means a lot.
Best regards,
Christina - Louis Poulsen
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