Louis Poulsen Reviews 

Laura R. was incredibly helpful, providing all the information I needed and going further in order to make sure that the part I ordered was indeed the one I needed. An outstanding customer service, I couldn’t ask for more. Thank you Laura R.

2-3 days delivery has been 9 days. Tracking not working.

Simple and easy. Product received on time.

Perfect service! 5 stars all the way

I appreciate the communication, but two months and over forty dollars for one nut, without a matching screw, was not ideal. Also, our credit card was recently stolen and used in Rotterdam, and it makes me wonder, as I reset all our auto pay to our new cards, if it had anything to do with this order and if you have security issues.

There was an error on the website when I bought a replacement part for a lamp.

This resulted in two spare parts being shipped. I was charged for both.

I was asked to just decline one of the packages when it arrived. I would then receive a refund. As instructed I declined one of the packages.

It's now 10 days later. I've been in touch with the online store and they can't find my return and won't refund the money till they can.

An IT system problem has led to an unsatisfactory customer experience. Lot's of time and effort on my part and I'm still out of pocket.

Shopping experience was good. However your delivery provider GLS is utterly useless. Order placed on 11 April. The scans suggest I have changed my address. At the moment they have the package and I have no idea when or iff I will receive it. There are many better courier companies to use, and when you spend as much as you do on goods, you expect a good service. Not sure when I will receive the package

Terrible customer service experience. Cancelled the order on the same day as the delivery timing was shocking for the main item and they shipped anyway what they had available. The order was cancelled but no refund after over 2 weeks have been issued and nobody ever answer at the provided number

I had done some research and saw that the Louis Poulsen lamp was the one I wanted, and the retailer I went to no longer sold it. I went online, asked a few questions, and the customer service team was quick, and excellent. I love the lamp, from an esthetic perspective, and I love the lamp, from a functional perspective.

From my last review the company have now resolved the issues it appeared to be an email problem and they were very apologetic and offered the return product to me free of charge so I really can't praise how good their customer service is and would use this company without any hesitation.

I bought a lamp as a gift only because of the fast delivery. What I can say is that, even though the gift was amazing, I didn’t had the best purchase experience. I doubt I will buy this online again.
I had to contact the customer service many times. One lady said is being packed and sent at the moment, 3 days later, after another lady said the same thing. So, I was not happy about this dishonesty- especially since my surprise gift was dependent on that.

Other than that, the products are amazing.

Ordered a small lamp mid December , came without charger didn't have one and found the lap £100 cheaper since then I have been emailing the company for a returns label as no paperwork with the order so I can send it back and NO ONE answers!
Shocking service and certainly would not recommend based on my experience, about to make a complaint to AMEX about the company !

I ordered the lamp, it arrived in a couple of weeks, but I was informed that the payment had not gone through and could I do a bank transfer rather than a credit card payment. After several more weeks they refused to do a credit card and their office on London does not have a telephone that appears to be connected. Complete chaos but I finally did pay even though I could have got it £100 cheaper at Skandium! LP refused to match the price……