Louis Vuitton Reviews 

It was back in September 2015 I had visited their store in excitement and anticipation to buy my first ever Louis Vuitton bag. Back then Louis Vuitton was a craze nearly everyone was wearing a Louis Vuitton handbag as an accessory and the demand for Louis Vuitton was extremely high. I visited the store excited to definitely purchase my first every Louis Vuitton bag with my hard earned money. I looked through the handbags and decided to purchase the Eva Monogram handbag. After a while of ordering I revisited the store to pick up my terrible choice and order. Back then I was crazy because Louis Vuitton was in fashion and it was trending. I never used the handbag and I just stored in the handbag in its original box and dust bag. Today after a substantial period of 10 years in 2025 without any use at all the hardware of the bag had badly tarnished. The accompanying string for the handbag so it can be worn as a crossbody isn’t adjustable and when you wear it as a crossbody bag doesn’t matter whether you are short or tall it hangs unflatteringly extremely extremely low to the point of it being extremely hard to unzip the handbag and reach into it for whatever the contents of the handbag maybe. The zip of the handbag is terrible and should be sown inside the handbag instead it hangs unflatteringly outside. The bag itself is aesthetically terrible looking. Their handbags are terrible and overpriced and unflattering a perfect way to throw away hard earned money.

If I could give no stars I would.

I bought a pair of sunglasses in March this year. Due to the price (£340) I am really careful with them.

However, I was cleaning the lense to which it then started moving around and is therefor loose. The right arm is also wonky and doesn’t sit straight.

LV are adamant I need to attend a store in person for someone to look at them, tell me what’s wrong (which I’ve already told them) and if required pay for a repair.
I think it is utterly disgusting that you would need to pay for a “repair” when they cost that amount in the first place and since they’re only 4 months old I would expect better.

I have gone back and forth with them for 4 days now. I asked to speak to a manager which then responded saying I could do in store. I have now told them I want to lodge a formal complaint.

I’m not asking for much, but I either want a refund or an exchange. I don’t see why it should come at a cost to me, to travel to London and then pay further for them to fix something that is ultimately faulty.

I will pursue this as far as I can as I am completely unimpressed and disappointed.

Shocking customer service purchased 3 items all came separately. When the bag arrived it came scratched so organised an exchange. My purse and keyring came also again scratched hardware. Emailed, WhatsApp, live chat LV no response what so ever and still waiting on my replacement bag. It's absolutely shocking that you get no response and receive damaged items for the price you pay!

Please stay away from LV, they do not play fair.

Bought glasses which were sub par quality. Sent it back for repairs. They returned the glass more damaged than before. Customer service refused to act. Now they have stopped answering my emails and ignore. I have sent the glasses to the CEO to show the kind of stuff they are selling.

I will never purchase LV again. Stay away.

I am very happy with the help and assistance I received with making my purchases, been a long time collector of Louis Vuitton it never fails to disappoint. I’m always happy with my in store and Online experiences would definitely recommend.

Contacted LV repair for a bag. I was quoted $200 initially. After LV received the bag, the repair went up to $640. I agreed to the increase trusting the consulting. When I received my bag 3 months later, I was totally disappointed. Not only did they charge we way too much, but there were also imperfections in the alignment of verchetta. Spoke to them on 3 different occasions, sent pics of before and after. My bag looked better before the repair. Terrible! They would not help me at all! You will make better time going to an outside cobbler. I wanted to keep the integrity of the bag now it's Horrible.

What a terrible customer experience. Their delivery is a disgrace. I'll buy my presents from somewhere else in future. They do not care whether customers receive products or not. Their answer is simply when it is returned by our courier we will give you a refund. So unhelpful in every aspect

Ive been waiting almost a month for my order to be delivered, my item got lost in sweeden and no matter how many times I contact, I wait over 24 hours to *sometimes* receive a vague response. A quick fix is to simply re-send the item? Not with Louis Vuitton (or dior for that matter) maybe they have the same awful customer service teams where they just pass the bat from one person to the next. No action, no swift response, a huge waste of time - if you ever buy products just go to the store yourself, will save a heap of bother. High price for low quality service.

So I purchased some sunglasses for a whopping £460 at the end of September 2024 with the band brand LV directly from LV, thinking they would be stylish, built to last and warranted by a top tier designer.

Yesterday I was wearing my glasses (altitude) when the lense fell out. On inspection I noticed the screw had fell out. The screw being so small I was unable to find it.

I contacted LV online direct who wanted me to go out my way to a LV Store for inspection which is 10’s of miles away.

I asked for them to collect inspect and repair. I was told I would have to pay for this cost myself.

Absolutely disgusted in this sub standard product from a top tier designer that is clearly not fit for purpose.

I was then amazed to see LV has not even got 2*… how are they still in business and is this why LV prices are so high as there product is poor and to keep a high end brand with little customers they need to charge more money.

Really sad LV.

Unfortunately, on the second day of having this perfume ( City of Stars) I dropped it on the floor and it broke into pieces. I couldn't enjoy it and I lost $369 😩 but it is a nice fragrance.

After a visit to Selfridges in London, I was set on purchasing a bottle of Imagination — spendy, yes, but worth every penny! I also love that once you have bought a bottle, slightly more affordable refill options are available.

I work within fulfilment operations myself, so I can fully appreciate the level of detail Louis Vuitton puts into their shipments. The unboxing experience was truly unmatched — it screamed premium and lavish from the moment it arrived. The bottle was beautifully packed, and I was delighted to find a few sample-sized testers included (one being Imagination, perfect for my handbag!).

Phenomenal in my opinion — this was my first LV experience and it couldn’t have been more exciting or fulfilling. A huge thank you to your fulfilment team — they operate to an admirably high standard. I’ll absolutely be purchasing again!

Experience not perfect but the products are amazing.

I’m so disappointed with my online experience. Ordered an Emilie Wallet which arrived fairly quickly after hot stamping with my initials. However when it arrived there was a chip in the front so requested a replacement. I had to call to chase the return label. They have returned it using standard service so it’s not even with them yet 2 days after posting), They need to review and then hot stamping my new one so I’m looking at another week at least. Not the experience I was expecting at all.

Bought a pair of sunglasses from them in 2022-few months later they broke(the pad on the nose) They fixed it and it broke again and then told me they could not fix it. I had to buy another pair and pay for the difference which I did. That was in fall 2023. Sping 2025 this other pair broke! Now waiting on that repair (if it can be done) Paying 800-1000 CAD for glasses is ridiculous but you think ok they are worth it..HELL NO! Made so cheap...don't bother. Save your momey and time.

Dear Sir or Madam,
Unfortunately, I was overcharged yesterday when I made a purchase at your store. Louis Vuitton has unbelievable prices worldwide and the belt I bought costs 641 €. I had to pay 741 € and also the taxes for Turkey although I bought at the airport and the saleswoman knew that I was traveling to Germany so I paid much too much.
The advice was unfortunately also very bad, I will also comment on this again in the reviews of your store.
Everywhere you go you get the demand for Text Free.
Especially at the airport I think you should ask your customers this.
Unfortunately I can't remember the name of your employee.
Black long hair bright red lips.
I have never experienced such bad service at Louis Vuitton!
Last but not least, I had trouble with customs!
I have now paid tax twice: once in Turkey and once in Germany.
I will also write a complaint to the head office of Louis Vuitton. Louis Vuitton stands for uniform service and uniform prices all over the world! Yours sincerely, Sebastian Becker

Translated with DeepL.com (free version)

In January 2024 my wife bought a $2800 LV bag and three weeks ago, decided to sell it on eBay. eBay spent three weeks sending the bag to an "authenticator" who claimed the bag was counterfeit, even though we had the original receipt from Bloomingdales. When we reached out to LV customer service, they said they would do nothing to authenticate her bag beyond sending us a copy of the receipt we already had. They had no interest in the fact that our bag had no resale value; and that was it. They offered no help whatsoever. Do NOT buy from LV if you have plans of reselling your items since LV will do nothing to support, orauthenticate, the value of items you pay ridiculous amounts of money for!

At this point we should just buy Louis Vutton from the Chinese. I zipped a receipt into my LV zippy wallet and now I can't remove it. I took it to LV in my town andthey want me to pay 300 to replace the zipper. Paying for luxury is not ok anymore. A friend used to get her purse cleaned and fixed for free at Louis Vutton

I got a old purse from the online store. I made sure it was the right website. I wanted to treat myself to something expensive because I usually go with off brand things. It took awhile for the package to get here. When I got my package I was exited that ended quickly. I opened the box to find nothing of what I ordered. It had my name on the package. The worst part is when I took it to get check- it wasn't real? I know the bags take $50 to make but how did I get a fake bag from your website. I got no letter with the package saying it was real. Sorry was I scammed by a million dollar corporation or is there a fake website that's just like yours?
I have had many people check over the bag and all say no way it's the brand.. I also paid 300$ for a purse that was supposed to be apart of a failed collection? It was cheap for this brand so ofc I was a little alert. I got the bag and it was told to be half real? The bag itself was real but the decor was added by a 3rd party... Find this copy website and shut it down! It looks just like the og. I'm not sure who scammed me. This happened a while ago so I'm no longer worried nor do I wish to interact with the brand anymore. I'm just sharing my story.

Worst over experience of ANY shop in LV Globus Zurich today .....40 mins waste of waiting time just to pick up a repaired item ....no smiles, no explations, no drinks offered, no apologies for the delays .... and on top of that this small repair was even chargeable

This is supposed to be a luxury brand ??? Not even close, there is better service in 3 star shops ..... suggest you either get your act together and handle customers according to your luxury claims or stop charging as such !!! No more LV that is for sure !!

I bought a mens belt online. When I unpacked it I noticed the stitching wasn't straight. I sent customer support an e-mail a week ago and they still haven't responded.

This is supposed to be a luxury brand but their quality control and customer support is similar to Shein.