Louis Vuitton Reviews 

I bought a Louis Vuitton for wife 25 th wedding anniversary
Went to the Louis Vuitton in the gallery in Paris and the service to get a wallet to match purse was so bad no one wanted to assist us and made very uncomfortable
By security after already spending 1600 dollars the previous day.
Louis Vuitton no matter how good the quality has horrible customer service

I purchased an item as a gift for my wife for roughly USD 4,000 in April 2025.
I wanted to make the payment by bank transfer, yet the transfer failed to clear in time for picking up the item (i had a flight home the same day).
Louis Vuitton staff, offered to take a payment by debit card instead and refund me the bank transfer once cleared on their account.
The payment cleared the same day.
Now 8 weeks later, I still do not have my refund from Louis Vuitton and guess what: Louis Vuittons accounting team says - "sorry there is nothing we can do about it!"

This shocking experience is of course being reported to the police for criminal investigation, but even more important for you to read this, so for you to avoid dealing with Louis Vuitton, as they are ruthless and arrogant.

The above experience is based on facts, and cannot be excused - just saying this, in case a Louis Vuitton SoMe associate responds to the review by trying to question or dillute my review. No matter the response from Louis Vuitton cannot remedy the fact that they have a practise of stealing from their customers - and their accounting team admitting it.

My experience with LV online shopping was a letdown. Due to an Apple Pay issue, the wrong shipping address was used, and despite my immediate request for a change, the order was still sent to the incorrect address. The service didn't meet my expectations, and I wouldn't recommend online shopping with Louis Vuitton.
I've left a 1-star review, and I'm not alone in my disappointment. New York USA

Ordered a Louise Vuitton white ball cap it came with stains so I requested an exchange and had 2 ups pickup no shows called Louis Vuitton 4 times as it was a birthday present and now it won’t get here on time they were no help at all ended up just asking for a refund so now my mum won’t have a birthday gift

Subject: Very Disappointed with Online Order

I’m very disappointed with my recent Louis Vuitton online order. My browser autofilled the wrong address during payment, even though I had entered the correct one on the basket page.

I called customer service 5 minutes after placing the order, and they said they submitted an address change—but my order was still shipped to the wrong address two days later. I was told it couldn’t be changed for “security reasons.”

This is not the level of service I expect from a luxury brand. Very frustrating and disappointing.

Placed an online order for a LV monogram passport cover with hotstamping inside- arrived with wrong hotstamp. Emailed, rang and attempted to rectify and was treated with disdain, disrespect and belittled. Was told hotstamping is done by live people, and human error happens so I should be understanding!!! but no effort to resolve with me. They couldn’t care less about you as a customer or a person

So I was on holiday in Rome and had a look in Louis Vuitton and bought a belt on the day I was leaving got back to the uk and checked the bel and it had a scratch on the face of the buckle which I was very surprised that a company like LV would sell you damaged goods.
call LV customer service who were very helpful and informed me to go to their flag ship Bond Street store.
Went to the store a wow the lady who dealt with my issue was rude and very unwelcoming
Very disappointed with the whole experience with not be a future customer would recommended you spend your money where it’s appreciated.

I was in Harrods today as I wanted the new cream/pink LV Felicia Pochette.
I really do dislike having to give my name and then wait for an assistant, but luckily today I was helped very quickly.
Hannah introduced herself to me. I told her what I wanted and she quickly got the bag saying that in the same design were 3 other types of bag and she showed me them all.
I do not usually change my mind but the larger bag was gorgeous with multi pockets and a strong metallic clip.
If she hadn’t taken the initiative to show me the bag I eventually bought I wouldn’t have known just how lovely it is!!
I didn’t want to take the bag on display so she got me a new one.
So, just a big thank you to Hannah. She knew the stock, the names and was beautifully clothed and made up herself.
I then went to two other well known handbag houses, they’ll remain unnamed. I would have bought a bag I really liked from one but the service was just not good. Their loss.

I purchased a new bag online in Dec 2024. When it arrived I briefly checked it over and stored it away until 2 weeks ago. Upon getting the bag out ready for Spring I noticed a slight mark on the bag.
I emailed LV straight away. Within 2 days a customer advisor called me. She couldn’t have been more helpful. She explained UPS would pick up my bag, once received LV would send my replacement bag. This process took just over a week. I’m obviously very impressed with the way LV handled this for me. I will most certainly be shopping with them again. I’m already contemplating treating myself to the matching purse 😊

For the people in charge of reading the reviews. Have you noticed how low are the customers service review?
The way customers are treated across the nation is actually far from the intention of LV creator. People are being ignored and mistreated based on appearance. Which is funny, and a contradiction, because LV employees aren't rich, and most of them can't afford most of their products, but still, treat customers like they belong to some other store. One of the worst, the LV store at the Trump Tower. I saw how LV employees ignored, mock, and laughed at many of the customers. They even told them not to touch anything, while other customers were doing exactly that. Funny thing: I noticed that many of the customers being treated like peasants, actually bought something, while the ones being treated like normal people didn't. What a shame! I think this company should reevaluate it's company values and their commitment towards the customers. Go back to the mindset of it's founder and treat people with dignity.

Ordered a 400$ bottle of cologne, UPS said they delivered it with a signature on 3/7/2025. Only problem was I was at work that day. I get badging information showing that I was locked in a refinery that day, provide it to LV, and now they want a police report. I'm done doing their investigation for them. I'm out 400$, and will NEVER buy anything from LV again. Customer service just keeps saying "we're sorry" over and over, and requesting I get more info for their claims department. UPS is also the shadiest delivery service, still siding with their driver who forged my signature.

Dear,

I come to express my dissatisfaction with the quality of the products purchased in your brand, as well as the service provided after the purchase, both considered unsatisfactory and disrespectful to consumers. They treated me badly for being Latina, but at the time I paid 10,000 dollars, I was treated very well.

In October 2024, I bought a suitcase and a bag at the Tysons Mall store, McLean VA USA, I used it only once, it opened the zipper at the Rio de Janeiro airport, I had to buy another suitcase at the airport of my hometown, but I live in the USA and I am an American citizen.

I called LV in the USA and they informed me to look for a store near me. I drove for 3 hours and they exchanged an expensive suitcase for a cheap one, but I had no option, I changed it because they didn't have the product.

I went back to the USA and went to two stores, they told me that they only change with a month, I was mistreated, I was lost and I never buy anything from this garbage store again.

I emphasize that I paid ten thousand dollars in the two scholarships

Now one doesn't match the other (I bought it to use together.

It is important to note that, when searching on complaint sites and social networks, I verified that other customers, when facing similar problems, were able to obtain new products at no additional cost, which raises even more questions about the consistency and transparency of the brand's warranty policy. In addition, I noticed that some influencers reported being attended in a polite way, which leads me to believe that there is a disparity in the treatment given to consumers. I am Brazilian, Latina, if I were American, born here and blonde, they would have changed.

My complaint, therefore, involves not only the abusive amount charged for the product that comes with a manufacturing defect, but also the terrible quality of customer service. On several occasions, the communication was unsatisfactory, with automatic responses and excessive delay to solve the problem, which demonstrates a lack of commitment to consumer satisfaction.

I would like to point out that, as I am sure of my rights, the supplier has the obligation to exchange, at no cost to the consumer, products that have defects or manufacturing defects. In cases like mine, where the defect is repeated, the consumer has the right to demand the replacement of the product.

I demand my money back, and I will never buy anything in this store again.

Given the above, I demand that my complaint be treated with due seriousness and urgency, since the product presented a manufacturing defect. I also request that customer service be improved, with clear, fast and effective responses, in order to ensure consumer rights and the maintenance of the credibility of your brand.

I await a clear and definitive position on the case, with the proper solution to the problem.

I bought my son the pearl fusion bracelet for Christmas (£515). He has worn it a half a dozen times and it has snapped. The bracelet is held together by what can only be described as cotton. I’ve sent it back to LV and the told me it was our fault as we put to much external pressure on it. What a load of rubbish. Hugely disappointed would not recommend.

Disastrous customer service. Got a pair of limited edition sunglasses in summer 2024, for a horrendous price. The temple snapped of on a tiny plastic hinge. We got the glasses sent in for repairs and have been waiting 18 weeks for the glasses to be returned to LV in London, at Harrods! Staff gave us different stories each time about the whereabouts and repairs status; suddenly repairs service in Paris claims the damage is due to use!!! Really?! It seems that LV quality is just not what it used to be but turns out to be a total scam for money! Customer service wrote we could pick up the broken glasses and they were sorry for not being able to assist any further!

Bought a discovery backpack online and it arrived bashed and dented then called customer services and an exchange was arranged. When exchange arrived a week later it was the exact same bag, i took pics if first bag, so refund was arranged. The i stupidly bought a second discovery backpack and was assured that the warehouse would check to make sure it was not damaged in any way and guess what… it arrived today and looks like its been sat on by a hippo! So not good at all so now i have thousands of pounds waiting to be refunded and thousands of pounds waiting to be returned! And this is supposed to be a luxury brand???

I took a 3hr round trip to Louis Vuitton in Manchester to treat myself to a bucket list Alma bag and a matching strap (value £1,810) only to be told they don’t have this make to be sold to me there and then! I had to order it and it would be sent to my address. I wasn’t very happy but it was what it was. I received the bag and strap 3 days later only for the box of the bag to come damaged. Now I know some people may think it’s only the box but I have terminal cancer and my husband will resell this when I die, so having the original mint box to us is important. I also think if I am paying £1510 for a bag then the box should also be pristine!
I reached out to Louis Vuitton via their WhatsApp customer service straightaway with two photos of the damage. Nearly 48hrs on I have heard nothing! Very poor behaviour LV! I will reach out to their CEO if I do not hear anything within the next 24hrs.
Will never buy again from there after this experience sadly.

WHY OH WHY are you abusing, torturing and killing pythons. Horrendous torture of these animals while they are still alive!
WHAT KIND OF PEOPLE ARE YOU??
Anybody who buys from you is guilty of animal abuse. Can’t believe what you are doing to these innocent creatures 🤬

I have a $3300 Artsy I received as an anniversary gift about 8-9 years ago. I only wear my bags a month out of each year. They are all in great condition and Sleep in their bags and boxes. I pulled my Artsy out and she looks like she as Leprocy. Truly the LV pattern is just peeling away. Went in today and they told me it would be $2520 to fix her! Honestly they said it was wear and tear. I have 25 year old LV bags and have never ever had this issue. This is a manufacturer’s issue not owner. I’m never rough with them and they are never on the floor. She is mint inside and on the bottom. This just started while she was in her bag? I have read on Reddit and other forums that they have had issues such as mine. I have quite a few LV bags as well as other designers. I will not move their needle in sales but it is my last ever!! Utter shock as fixing such an issue.

First Off, I bought a bracelet from Louis Vuitton December. The Style of bracelet was faulty due to when it was tightened it was taking the colour off the bracelet.

I got a full refund for the bracelet due to the fault. I then bought the new season Murakami Keep It Bracelet. My Girlfriend nearly lost it 4/5 times due to the clasp being extremely easy to open, with the slightest touch, it was off.

I sent this back in an exchange to change it for the LV Signature bracelet which I was then informed that it was damaged and could not be exchanged.

With the bracelet quite literally just falling off due to the clasp being so easily opened and it falling off of her wrist 4/5 times, I believe the minor scratch is understandable due to there fault not mine.

Terrible Client Service. Would Not Recommend this company again.