Ordered samples. They never arrived. They sent an email to ‘check they’d arrived.’ Replied saying no and please could the resend. Ignored. Emailed again. Ignored. Bizarre for a business to be so bad b... See more
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Weird experience with this company. Ordered carpet samples which were promptly dispatched. Requested carpet measuring service having noted seven day fitting service and despite phoning on several occ... See more
Jonathan from Lovecarpet was at my home. He certainly went above and beyond the "normal" service I have received from other cleaners,(and there have been quite a few). He took extra time to make sur... See more
Avoid this company as they do not take any responsibility for the job afterwards. I wish I could post a picture of the terrible job they did - fraying carpet edges sticking up between the steps of my... See more
Company details
Contact info
Lovecarpet, Mere Green House, 46-48 Mere Green Road, B75 5BT, Sutton Coldfield, United Kingdom
- 0121 314 9236
- sales@lovecarpet.co.uk
- www.lovecarpet.co.uk
2.3
Poor
43 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Great but slow
Lovecarpet.co.uk provided me carpets and fitting for a good competitive price. Though there were a few problems that meant it wasn't such a smooth process:
1) they didn't have enough fitters in my area to fit the carpet when I wanted. I was never provided dates that they could fit and hence required several calls to find an appropriate date.
2) there was further delay when they didn't have sufficient stock in of my carpet of choice, which would mean that I would have to wait an additional 2 weeks to get the carpet fitted (which was eventually resolved)
This is not to say that it was bad, just not smooth. The carpets and fitting were a good price, and to a high standard. Customer service was always friendly, they even provided me a direct line to the manager who was apologetic.
I think I would recommend lovecarpet.co.uk as the quality and price outweighed the inconvenience of the delay. Personally I would have felt much happier with lovecarpet.co.uk if they were willing provide a discount/compensation for the delay in service.
June 17, 2011
Unprompted review
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