Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
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Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
The speed of delivery and quality of products. I would like tonsee you offering and selling more underwear for men sonI can treat myself and my wife can treat me too
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253K reviews
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At 1st I was sceptical about this spray…
At 1st I was sceptical about this spray but after buying and trying it is great stuff even give you a little skip in your step aswell specially after the misses complement me the next day well worth it
May 7, 2026
Really impressed with Lovehoney
Really impressed with Lovehoney. The toy feels premium with exemplary, body-safe materials, and the battery life is surprisingly strong and reliable. Buy with confidence.
January 19, 2026
Very discreet packaging
Navigating the website was very easy, and the links and videos were very helpful for a novice like myself.
Once I found the right product, paying was straightforward, and the packaging showed no indication of where the item came from. I received update emails at each stage — purchase, dispatch, and when the item was due for delivery. Great service.
July 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My rose stopped charging after a month
My rose stopped charging after a month, I contacted with the chat bot, and no human is ever available, I then filled out an email ticket form twice and recieved no reply over 5 days on 2 separate occasions. Unbelievable especially as it was not cheap!! Disappointed
June 12, 2026
Reply from Lovehoney
Hi There,
Thank you for contacting Lovehoney.
We admit that we did not reply to your request as fast as we should, and apologise.
I see that you were refunded today for your faulty toy.
Apologies again for the inconvenience of the delay.
Kindest Regards,
Lovehoney Customer Care
Very good service amazing products very…
Very good service amazing products very quick delivery
July 18, 2026
Still waiting for an answer about…
Still waiting for an answer about getting a replacement part of my order. Been over a week and haven’t got a solution. Been passed from department to department and that’s it. No actual solutions
July 18, 2026
Reply from Lovehoney
Hi There,
We are sorry for the time it has taken to resolve your query. We did explain to you that due to the nature of the fault with the item we needed to refer this to our Quality Team for investigation.
We have been in touch with you today to organise a replacement.
Regards
Lovehoney Customer Care
Perfect!!I love it 🩷
May 22, 2026
Just good all round!
July 10, 2026
We found everything we wanted in one…
We found everything we wanted in one place. Arrived quicker than expected and in plain packaging. We will return for more items when possible.
July 10, 2026
Love honey are very supportive in…
Love honey are very supportive in resolving any issues with faulty orders. The rest speaks for itself.
July 18, 2026
The speed of delivery and quality of…
The speed of delivery and quality of products. I would like tonsee you offering and selling more underwear for men sonI can treat myself and my wife can treat me too
July 17, 2026
From ordering to delivery the servuce…
From ordering to delivery the servuce was quick and efficient. Ordering was simple with a well organised website. Delivery was within the time frame stated. Would definitely use the company again
July 10, 2026
Always very satisfied!
Always very satisfied when purchasing goods from Lovehoney.co.uk . Goods are always as described, despatch and delivery always very prompt. Our go to provider for this category of products.
We have always been very happy with all after sales service too.
July 10, 2026
Exerlant from start to finish…
Products are of good quality,easy ordering and fast and discreet packaging and delivery.
July 20, 2026
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