Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Experience from lovehoney side was great. Discrete packaging and item was in perfect condition. I feel pet down by Parcel force. Was given a guideline date but the package arrived 5 days after - no... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent products
Excellent products, efficient service. Products always delivered within great timescale.
July 13, 2026
Great postage and products
Great postage and products. Price was very good so would recommend.
July 13, 2026
Everything has been good with my…
Everything has been good with my purchase, no issues.
December 9, 2025
Fast delivery and great quality
I was able to get a great offer on a pelvic floor exerciser which has been helpful postnatally.
February 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cardboard package was ripped
The cardboard package was ripped, with items inside visible to staff at the pickup point in an Asda supermarket..
July 10, 2026
Reply from Lovehoney
Hi there,
We're sorry to hear your parcel arrived in this condition.
We take care to ensure all orders are securely packaged before dispatch, so it sounds like the parcel was unfortunately damaged during transit.
We can see this issue is already being handled by our team. We'll be in touch shortly to continue assisting you.
Regards,
Lovehoney Customer Care
Quick and simple great toy wife loves it
July 10, 2026
Depressing AI chat system - endless loops and no human agents
My partner and I have been loyal Lovehoney customers for years, but after this experience, we won't be using them again (still trying to get a resolution).
I am simply trying to arrange a return/voucher under their "100 Day Pleasure Guarantee," but their automated Live Chat makes it completely impossible to reach a human being. Every time I ask to speak to an agent, the bot dismisses me with "No agent available. All our agents are currently busy."
It feels like the AI chat is intentionally designed to deflect customers and prevent them from actually reaching a human being or claim on their guarantee. I am left with a product I'm not happy with and no clear way to speak to a real person to sort it out.
Lovehoney seems happier to hide behind automated bots to deflect customer contact than actually support their customers. Hopeless experience - they've lost a regular customer.
July 22, 2026
Unprompted review
Reply from Lovehoney
Hi there,
We're very sorry to hear that you've had trouble getting in touch with an agent and can understand the frustration that would be caused.
When there aren't any agents available, the AI Assistant will create a ticket which will be responded to by an agent as soon as possible. We're very sorry that we haven't gotten back to you as quickly as we should have.
Our Customer Care team has reached out to you directly to get this sorted for you.
Kind regards,
Lovehoney Customer Care
Excellent service
Excellent service, vast amount of choice for all experiences and great offers. Fast, reliable and secure delivery
June 12, 2026
Easy to find stuff on line
July 19, 2026
Almost non existent Customer Service - Resolved.
Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution.
Have used Lovehoney for years, Customer support has been patchy at best. Just recently I had to raise a support ticket due to having received a terrible product with misleading reviews, notable one by a "Tester Review" for a product that is no longer being sold just over a week after receiving one! They have a so called "100 Day Pleasure Guarantee" so far apart from a reply that required sending a reminder message, I have received no further response.
July 22, 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry that you did not like the item and that we have not been able to get back to your email as fast as we would like to.
I can see that we have offered a gift voucher for the item under the 100-day pleasure promise, and we will be in touch via email to issue this as soon as possible.
Kind regards,
Lovehoney Customer Care
Lovely products delivery on time…
Lovely products delivery on time arrived in perfect condion
July 18, 2026
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