Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Experience from lovehoney side was great. Discrete packaging and item was in perfect condition. I feel pet down by Parcel force. Was given a guideline date but the package arrived 5 days after - no... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
lots of love
10 thousand kisses for you love honey, never a bad delivery or quality issue and I’ve ordered since 2020
May 28, 2026
Very swiftly delivered and discreet…
Very swiftly delivered and discreet package, I would recommend, thanks.
May 12, 2026
Easy and simple to order
Easy and simple to order. Delivery very straightforward and discreet.
July 8, 2026
Great shopping experience
Always shopped here as I know that they are good quality items.
Love adding the spice to our lives.
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No it does not satisfy me I have sent…
No it does not satisfy me I have sent email to replace for a better one but no reply from customer service so no help how can I return it if you dont give a address or phone number and I have thrown the box away I want you return my money or a replacement vibrating one you have my address and phone number now please do the right thing and honour your pledge and send the right one then I will take this post down ok thank you
July 14, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you weren't satisfied with an item you purchased.
We completely appreciate that not every item will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
We're also very sorry that we haven't got back to you as quickly as we should have.
Our Customer Care team has reached out to you directly with more details to see if we can turn your experience around.
Please check your spam/junk folder if you have not received our email as we have contacted you.
Kind regards,
Lovehoney Customer Care.
Lovehoney Delight Silk Lubricant
Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it my wife with sensitive skin did not enjoy it as much, however it was not a deal breaker. Checked the website and no mention of intentional warming, although some other reviews had mentioned it. Would recommend as was definitely more 'Slick' than our regular lube, but take care if you have sensitive skin. [Would love to know if it is an ingredient thing], But it won't stop me using the remaining bottle.
July 15, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that your items were faulty and can understand the disappointment that would cause.
We can see that our Customer Care team has been working with you to get this resolved to your satisfaction.
Our Customer Care Care team has reached out to you again to get this sorted.
Kind regards,
Lovehoney Customer Care
Would recommend!
The delivery was quick, discret and well packaged. The products were as picture and very smooth to touch.
July 15, 2026
Her first butt plug
My wife was very pleased and excited when I bought the jewelled metal butt plug for her and she asked me to insert it for her. It is just the right size. Hopefully, it will open up a whole new world for us.
July 7, 2026
Usual high quality service
July 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.