Lovelottiex Reviews 

Awful customer service. Placed an order 30 October am still waiting a month later. Sent loads of messages they said they would chase it up but still nothing. Have asked for a refund. Would not recommend and will not use again.

I’m so gutted to have to write this but I’m absolutely disgusted with the lack of care attention from this company. Whilst having dealt with them several times in the past, and always having received good service and their lovely items, my last order (22nd October) has been an absolute shambles! My order took over 3 weeks to arrive, and whilst I have been luckier than others by having actually received my order, it only came due to the continuous chasing on my part. Despite having received my order, unfortunately I cannot give the item as the gift it was intended. My name was spelt wrong, the layout doesn’t look right and the wording wasn’t what I thought I had requested. Unfortunately there’s no way of viewing the original order. Having emailed Love Lottie several times, I have not had a single reply. I would have loved to have resolved this, as I would want to continue to re order from this company. However, now I’m left with no other option but to warn others and unfortunately not be able to use them again.

I ordered 2 Personalised Family lights on the 18th September and after constantly ringing and emailing with no answers I had an email on the 14th November saying my order had been dispatched. I still am waiting for them to arrive. I also ordered a Personalised Xmas bauble on the 2nd November and have had no answer to any of my enquiries. I have ordered several times from this company and had no problems at all so really don't know what has happened. I hope I haven't lost my money

Avoid this company, absolute con artists! All over you when you’re enquiring and then 5 weeks later, no goods and nothing but slow responses and excuses. Appalling company

If I could give 0 stars I would. I placed two orders on the same day in September of personalised Christmas plates for my daughter and her cousins, second order of the cousins plates came. First never.
I have been messaging the girl constantly asking for order updates etc and each time I get told she’s “sorry for any inconvenience caused” or she will “look into it” but yet can’t send me a dispatch email. I have now asked for a refund 3 times and subsequently am being ignored. Total scam.
So now on Christmas Day my daughter will be the only one of her cousins without a matching plate which her mum bought for everyone. Totally unfair. Really unhappy with this service!

Placed an order for two items in September I ordered these to come way before Christmas as I have a new baby due in December and wanted to get prepared. I have not received this order and every time I contact the page I either get ignored or I have been told numerous times it will be dispatched tomorrow and I never get a dispatch email.
BEWARE this website is definitely a scam

Hasn’t turned up a month after ordering, contacted the seller on 18th Oct to be to told my order was ready and being dispatched on the 19th. No update, no tracking, emails have ceased to be answered. I really wish I hadn’t wasted money on them and I’m now having to go through PayPal dispute. I hope she’s ashamed of herself taking peoples money for presents and not delivering

Hi guys, I made a order from lovelottie a memorial gift for my partner as his dad passed away back in June never ever received it, they fob you off, you will never receive it… I contacted my bank and you have a 120 day period to dispute the payment so you could receive it back through your bank investigating it.. unfortunately I’m to late I missed the cut off date by one day… hope this helps some of you… they are just scammers…so will be getting in touch with trading standards instead.. have a good day 😊

Ordered end of August (it’s now almost mid October) and still not received my order wishing I’d read the reviews before placing an order. Have contacted company on several occasions who have advised they have posted my order yet don’t seem to be able to provide tracking details🤔 avoid at all costs

Absolutely ridiculous and shocking customer service. I ordered the personalised light in June, over 3 months ago now. I have chased and chased, we have an email chain of 14 emails back and forth, they make promises that they do not want to offer this kind of service and they will dispatch this weekend...2 weeks later still no gift. I have asked for a refund twice, and they have just stopped responding to my emails now.

Ordered what looked to be a lovely personalised seaview signpost framed print on 18/7/22, paying £23. I expected it to take a little while to arrive due to being personalised. Hadn’t heard anything so emailed on 7/8/22 to ask for an idea of when it might be dispatched. Received a response on 8/8/22 to say that it was due to be shipped that day and I would receive an email once shipped. Nothing was received and the framed print hasn’t arrived! I’ve tried emailing and have had no response at all. Tried messaging on Facebook Messenger and only had one response on 17/8/22 to say it would be looked into. Since then I’ve had nothing! I’m so disappointed as was really excited about receiving the item, which I couldn’t really afford at the time but was perfect as a gift for my children for our newly decorated family room. I try to support small businesses when I can and put my trust in Love Lottie as the products all looked so lovely. All I’ve wanted is some sort of communication but the customer service has been awful. I appreciate that things get lost in the post at times but I have received no resolution for the item being missing and would very much like a refund. I run my own business and certainly wouldn’t treat my valued customers this way as it’s just rude to not respond to people!

I ordered 2 Easter gifts for my grandchildren. The Peter Rabbit initial hanging decorations.
I ordered them 3 weeks before Easter knowing that the delivery can take up to 15 days. I noticed that a couple of days before the Easter break Love Lottie were guaranteeing Easter delivery so I wondered why,
if you can guarantee Easter delivery at this point, haven’t I received my order that I placed at the end of March. I contacted the company to enquire where my order was as we were going on holiday on Good Friday and naturally I had wanted to give the decorations to my grandchildren before I went. The response I got was along the lines of - I’m sorry you are going on holiday but our delivery time is 15 days. In actual fact the delivery took 16 days. I sent a subsequent email explaining in more detail why I felt that this service was not good enough. This email was just ignored which in itself is totally unprofessional. It is wrong to take orders from customers and take their money and cut it so fine that the reality is you do not know whether the order will arrive in time for the event it was intended. In this case Easter. It’s unacceptable and immoral. In addition to this, once we returned from our break the items had been shoved through our letterbox. The box was totally squashed and they were literally protected by the minimum amount of bubble wrap that you could get away with. No care whatsoever. My advice is to avoid this company for 3 reasons - 1- poor customer service - 2 - ridiculous delivery timescales considering the products we are talking about ( so many companies do similar things and the delivery time is significantly shorter) and 3 - when they arrived the quality was very poor. The decorations are £9.99 and are no way near worth that. All in all a total waste of my money.

Awful….ordered a gift for mothers day and to this day has not arrived. refusing a refund but luckily paid by paypal so escalated to them to get refund. Will not use them again.

I ordered a light middle of December for my 9 year old for christmas. I emailed straight away to be assured it would arrive by Christmas.
It arrived this Wednesday, 26th Jan. I emailed about it to be told they'd had problems with a royal mail shipment. Very blarsay not really giving a solid reason for it taking 6 weeks and it missing Santa's delivery to my son. A six week royal mail delay???
Then when it's arrived, it is not worth the £25 that I paid for it. It's nice but totally over priced.

I ordered two items at the beginning of December for Christmas presents for a 2 year old & a 6 year old! It is now 27th January & I still haven’t received them. The response to emails is diabolical. I have to message 3/4 times before I get any reply & the phone number doesn’t work! To top it off, the girls are wondering why their Auntie has not bought them a Christmas present! Would not recommend this company to anyone! Absolutely atrocious service.