Clothes arrived in good time, beautiful quality, great. I am a Pilates teacher and need the clothes to be of a quality that stands up to daily use whilst looking and feeling good. Lovestretch ticks... See more
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Lovestretch offers an unusual range of clothing with a hint of luxe that's great for yoga, chilling, partying and more. All my dealings with them have been first class - delivery is prompt and refun... See more
Lovestretch always has an amazing range of fitness and casual wear, more than anyone else. I like the fact that they cater for all price brackets, while still offering good designer clothing and... See more
Company replied
Lovestretch is for me the one stop shop for clothes that I can wear on any occasion - from the office to an evening party; from home to going out; from work to pilates - the style, fashion and service... See more
Company details
Contact info
6 The Mews, Bridge Road, TW1 1RE, Twickenham, United Kingdom
- 02089432383
- gill@lovestretch.com
- www.lovestretch.co.uk
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Really great clothes and service
I would definitely suggest lovestretch as it has quirky brands but everything is high quality. Whoever is the buyer has a great eye for women's clothes that you want to wear.
Very Pleased
I was very pleased with my recent first order from Lovestretch. I ordered a couple of tops in the sale and was delighted when they were delivered a couple of days later beautifully packed and wrapped. I like the clothes,enjoy the blogs and find the website easy and enjoyable to surf around on. I do genuinely believe that customer care and satisfaction are a priority to this business - hence an email inviting feedback. I shall be a returning customer!
unprofessional dealings with customer
After placing an order with them on the 19th of July 2012 and receiving an order confirmation the same day by e-mail I phoned the company today, 01 August 2012 to ask when I could expect delivery of my order. I was terrified about the way I was spoken to! This lady made me feel as if I was the one who had done something wrong to her - she insisted that they had no order in my name and that the order no. was for a different person! I mentioned that the payment was already stated on my Visa account. She got even more angry and said she would reimburse me and not deliver for the way I (???) spoke to her!
I am sitting here now wondering if I only just dreamed this conversation!!!! I WILL NEVER EVER AGAIN USE LOVESTRETCH.COM
fast and efficient
The clothes are beautiful, I work in a job with long hours with little to no time to shop. A site like this is defiantly a major blessing for the ability to find practical, stylish pieces for whatever occasion you require. I will be a return customer without a doubt.
Fabulous clothes, fabulous service
The clothes at lovestretch are all totally gorgeous, great quality and have a very distinctive individual style. The service is prompt and very efficient (exchange, queries etc).
Highly recommended!
Excellent
Products are excellent value when in the sale and come lovingly wrapped. I had a problem in that I had been sent the wrong product accidentally, I called customer services and it was dealt with efficiently and in a friendly manner. I haven't got the right product yet to close the loop but I did only send it back a couple of days ago. Only suggestion to make the experience no issue for customers is to have a home collect service for returns so we don't have to go to teh post office which is an added inconvenience.
Fabulous
I have just received my first item from lovestretch. What a wonderful experience. The item was at an unbelievably great price, the service next to none. I spoke with Gill, who could teach the big companies a thing or two about customer service. I Have told all my friends and family about this find. Lovestretch is at the top of my list when I need to shop!
Thanks Gill
Great service, as always!
Fantastic service as always...fast delivery, lovely item and great packaging/presentation...thanks Lovestretch!
Essential wrap trousers
Although this item was not suitable, I spoke with David Owen to clarify return procedures and he was extremely polite, helpful and re-assured me that althought I was slightly outisde the refund criteria period, it was not a problem. He even thanked me for ringing! I will definitely consider using this company again
Marina O'Neill
25/2/12
Lovestretch 10/10
I am really impressed with the customer service i had. Fast and friendly. I ordered a pair of EMU boots. Fabulous product and quick delivery. Will use again!
Never Fails
Love Stretch - efficient service, lovely clothes. I check the website regularly. All good - Thanks Lovestretch as usual.
Lovely clothes and great service
I've ordered a few items from Lovestretch and love being able to access great labels from one place. The service has been excellent - I've had to make a couple of returns and there has been no problem at all. The free delivery is much appreciated too. All in all highy recommended.
Brilliant service!
Lovestretch has wonderful service, they send orders out very quickly and have good updates and communications.
I am very struck by the brilliant sale pieces. I would not say that I dress in the style suggested (luxe-lounge) but I find that the choice and quality of the pieces are able to be worked into my wardrobe, adding items which I may not see elsewhere.
I would ask if Lovestretch could show how they can reduce the environmental impact of sending clothes by mail, my clothes arrived in very slick and secure postal packet wich was many times the size of the product I ordered, which no doubt kept my good nice and safe but seemed wasteful. For example, the company Nature Shop uses biodegradeble bags and make their commitments to sustainability very clear.
FANTASTIC SELECTION - WONDERFUL STORE
I've now had three very large orders with Lovestretch and I don't have one complaint! I have a small but curvy figure and the selection of clothing on this site is fantastic and wildly flattering. Moreover, the owner of the store (who I've now had the chance to speak with over the phone) is SO wonderful and helpful that I will keep ordering from this site in the future. She knows quality brands and everything I've received so far has been great!! I shop online A LOT and this is one of my favourite stores.
Delighted
I shopped with Lovestretch for the first time recently. The website was easy to navigate, a fabulous selection of clothing and easy checkout. I would recommend this company to anyone looking for comfortable clothing with a twist.
Personal Shopper
I have just about stopped shopping on the high street in favour of Lovestretch because there is such a great range of seriously gorgeous clothes which can be adapted to all occasions. Whether it is warmth, comfort, style, or something a bit different, Lovestretch's ranges are smart enough for work and adaptable for going out in the evening. Am a big Bette Heyman & Emu fan. Service is fantastic with Gill having called me re new season's items that I might like - a bit like having my own personal shopper! I can't imagine there are many other clothing websites that provide such a personal and professional service.
top quality service
Lovestretch offers an unusual range of clothing with a hint of luxe that's great for yoga, chilling, partying and more. All my dealings with them have been first class - delivery is prompt and refunds are a simple, fuss free transaction. I'd happily recommend them to anyone interested in looking good while they work, rest and play!
First Rate
I have bought several times now over a couple of years or so from Lovestretch. They are my favourite yogawear company. The products are stylish, comfortable and very durable. On the odd occasion when I have had a problem, everything was done without quibble to resolve my issue. Thus i know it is safe to buy with Lovestretch and have recommended them to many friends. Theirs is one of the few 'newsletters' that I get in my inbox that I always browse for the lastest stuff and incredible offers. Keep up the good work.
Top web company!
Brilliant range online for all occasions. Swift delivery, well packaged and no quibble returns. Cannot recommend enough!
5 stars Excellent
Always very helpful. Items received are packaged well and there are never any quibbles about returns or exchanges and if items do need to be returned money is refunded immediately. Cannot rate them high enough
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