Lowell Reviews 

Very attentive, pleasant and considerate of my situation, the person I spoke to was all of the above Thank you.

Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, how much you have left to pay. If you’re in a position where you can up your repayments, you can also amend online.

They were very understanding of my problems and allowed me to pay a manageable amount weekly to suit my needs

Very Good performance

Swift way it was dealt with.. friendly service

I prefer to make payments on the app staff was helpful

Very good thanks

I have never wanted to be in debt and have always managed until recently to pay the bills , I was expecting the worst and unreasonable demands , I got it wrong , extremely understanding , offered support, gave me options and didn’t judge . My feedback is thankyou

A very helpful,professional and polite service they listened and where very supportive

Lowell have been great in helping me with my debt and working through wiping out my debt due to medical issues. Contact staff have been empathetic and supportive.

When i spoke to them, I spoke to a young lad. He was very helpful and helped me get a bill sorted.

Very understanding and very helpful even though some time s there was not enough money in my account they were very helpful and took the money in the next ten days

After over 20 years of trying, 2 failed court actions which got thrown out 1. Court action you got a ccj by sending documents to an address i didnt live at ever! which got removed at your costs and i had compensation , 30+ failed collections on alleged accounts and you still not recieved 1 pence from myself ! Timnicebutdim and co must be paying you a fortune to keep you afloat with that track record.

Taking 6 working days to responsed to an email oh how the mighty have fallen use to be within hours,Your 1.6 billion debt refinance package along with you downgraded credit status so you pay more interest on your loans has had a crippling effect on your staff levels i can see with such a lack of service you no longer provide ,You dont even have a live chat facility anymore yet you claim you on your website,you've even admitted its down just not told us its because of costs or removed it from the site misadvertising it as a way of contact.

Can never send messages on your website as you ask for far to much information not that i would as everything has to be in writing with yourselves we all know how sly you are ,You dont require a phone number to email someone back so whys it compulsory ? had to put a false one as nowhere on your website has an email adress to contact about any alledged have to message you on the website where you cant fit a complaint in to as its way to small ,finally get a response via email which then takes 7 days to respond to when you reply..Accounts will be status barred time you get around to having a conversation.

Offering a 70 % discount on an alleged default on a 2 and a half years old defaulted account someomes on the wacky backy The true value of the alleged debt is about 3% sell on value of the alleged balance no wonder you always lose so much money from my accounts being so greedy ,Why your risk manager thinks 10% of something is less than 100% of nothing is probably why the refiniancing package was needed.

Not sure what part of the first and final goodwill offer i made you stating i will not contact you agaon with regards to the alleged account makes you think i want to now engage in chat..I dont think so i have zero obligations to do so will continue i only do now and then to mock you and confirm you've recieved zero pence of any alleged balance.Will probably pop back in a year or so to mock you again just incase you've forgotten 20+ years and not a penny recieved

Ofcourse i have revoked your rights to call and email which you hate however have no choice as my prefered contact is in writing via post which you have to adhere to as stated by the Fca ,Contact made any other way is deemed harassment as stated by the fca which can then be reported to the ombusman I know you hate doing this but thats what happens when you dont listen and abuse priveledges.

Anyone that doesnt have the funds to pay them just ignore them putting there letters straight in the bin is the easiest thing in world ,Make sure you email them to make your number uncontactable and dont ask them to remove it as there 2 very different things.They cant legally remove your number however you have every right to state cominication to be in writing only ,This can be by post or email however any legal documents will have to be sent by post.

Added my reference number so you cant say its not an 100 % accurate reflection and a totally honest review.

Please dont respond on here and embarrass youselves any futher with tick box cuecard answers.

Easy to deal with and friendly staff

Easy to navigate and set up payment plan.

Very understanding

A compassionate company that makes everything right. Easy to connect with, they understand totally and go overboard to help with a plan I can manage