This company Listens to you, and WORKS WITH YOU to find the right payment, the right schedule and allows adjustments to be made as and when you need them. Lowell also help when any crisis occurs, adj... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your patience and professionalism is phenomenal. I have been in dire straits financially for a number of years now, and you've shown me such a lot of patience, nudging me to sort out my bills. Followi... See more
Company replied
Everything is clear and no pestering. i want to pay off my debt and knocking or doors an constent pestering is not going to help. You seem more underatanding and make you want to try hardwrto pay stuf... See more
Company replied
I have worked with Lowell on a couple of occasions now and found them to be kind, professional, thoughtful and genuinely helpful. They have staff who are trained well to deal with finance and debt. Th... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
Asks customers to review
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This is the only company I'd ever want…
This is the only company I'd ever want any dealings with, thanx for them letting me choose a payment plant I could actually afford I have paid off the lot. The staff are extremely helpful
July 29, 2026
Really helpful and clear
July 22, 2026
Quick pay off process
July 22, 2026
Understanding people !
Understanding people !
I have tried to set a payment plan up on the app and ot won't let me I will be paying £30 a month , next payment will be 8th August.
July 29, 2026
Great company to deal with
Great company to deal with. Take the heat out of your debt. Keep you in the loop the whole time.
July 22, 2026
problem sorted
I contacted Lowell about a debt and the staff member was really understanding of my situation and got a payment plan sorted within minutes of the call
July 8, 2026
Great help
The team were very helpful in getting a plan in place and answered all of my questions in a very friendly manner that’s now 6 debs clear not once were they rude or judgmental thank you so much
July 22, 2026
Give people with metal health problems…
Give people with metal health problems more time and make it easier for them and stop harassing them every day
July 22, 2026
Brilliant company
Brilliant company, I was able to clear a fairly big debt in a safe controlled way, no harassment just support.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful andcunderstanding
July 22, 2026
Reply from Lowell
Robert Martin
Thank you for your positive feedback! We're thrilled to hear that you find our service helpful.
Kind regards,
Ellie
On phone they repeat the questions in a…
On phone they repeat the questions in a different way which gets me frustrated & wastes my time, triggers off my anxiety. Although they have been very patient .
February 20, 2026
Reply from Lowell
Hello shale 1994,
We appreciate you sharing your experience. We are very sorry for any distress caused. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Magda
They are very friendly and understanding, and the installment payments are very realistic for me.
June 10, 2026
Reply from Lowell
Mags,
We're so pleased to hear that you found our team friendly and understanding, Thank you for your positive feedback!
Kind regards,
Ellie
Reply from Lowell
Victoria Tompkins,
We're so happy to hear that our team was helpful. We appreciate your kind words and positive feedback!
Kind regards,
Ellie
Lady was very polite and explained the…
Lady was very polite and explained the debt, did not know I had the outstanding phone bill as the letters went to another house I own
Nice to know that the companies approach is to help and support instead of the bullying approach
July 28, 2026
Reply from Lowell
Lee McClelland,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Would recommend
Very easy to set up a payment plan. Wasn't made to feel bad. No threatening phone calls. Treated with respect throughout all interactions.
July 13, 2026
Reply from Lowell
yvonne,
We're so pleased to hear that setting up a payment plan was easy for you. Thank you for your positive feedback!
Kind regards,
Ellie
Great with advice and help
Always do their best to help you and make it affordable very understanding
July 28, 2026
Reply from Lowell
Jackie smith,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Ellie
The person that dealt with me was…
The person that dealt with me was amazing listened to everything I said and she took co trolley of situation.
July 27, 2026
Reply from Lowell
Susan Postlethwaite,
We're so glad to hear that you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Ellie
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