This company Listens to you, and WORKS WITH YOU to find the right payment, the right schedule and allows adjustments to be made as and when you need them. Lowell also help when any crisis occurs, adj... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your patience and professionalism is phenomenal. I have been in dire straits financially for a number of years now, and you've shown me such a lot of patience, nudging me to sort out my bills. Followi... See more
Company replied
Everything is clear and no pestering. i want to pay off my debt and knocking or doors an constent pestering is not going to help. You seem more underatanding and make you want to try hardwrto pay stuf... See more
Company replied
I have worked with Lowell on a couple of occasions now and found them to be kind, professional, thoughtful and genuinely helpful. They have staff who are trained well to deal with finance and debt. Th... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Lady was very polite and explained the…
Lady was very polite and explained the debt, did not know I had the outstanding phone bill as the letters went to another house I own
Nice to know that the companies approach is to help and support instead of the bullying approach
July 28, 2026
Reply from Lowell
Lee McClelland,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Would recommend
Very easy to set up a payment plan. Wasn't made to feel bad. No threatening phone calls. Treated with respect throughout all interactions.
July 13, 2026
Reply from Lowell
yvonne,
We're so pleased to hear that setting up a payment plan was easy for you. Thank you for your positive feedback!
Kind regards,
Ellie
Great with advice and help
Always do their best to help you and make it affordable very understanding
July 28, 2026
Reply from Lowell
Jackie smith,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Ellie
The person that dealt with me was…
The person that dealt with me was amazing listened to everything I said and she took co trolley of situation.
July 27, 2026
Reply from Lowell
Susan Postlethwaite,
We're so glad to hear that you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Ellie
It took me 4 phone calls as I kept…
It took me 4 phone calls as I kept getting cut off. I was trying to sort a bill out that was sent to me which I cancelled back in Oct(well I was told it was cancelled in Oct when speaking to customer services) but in fact it wasn't. So I've been charged for a phone I haven't even got. So after 1hour & 40 mins I was told it will be cancelled. I've checked my emails to find message from Three saying my phone has been sustained. I would never ever recommend Three to anyone. Also you get people who can't speak very good English so you have to keep asking them to repeat everything. Time for me to change company with the phone I'm using. And quickly.
July 28, 2026
Unprompted review
Reply from Lowell
Hello,
Thank you for reaching out to us here. We are sorry to hear of your experience with Three. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.
Kind regards,
Ellie
Lowell made it really easy for me to…
Lowell made it really easy for me to set up regular payments
July 21, 2026
Reply from Lowell
SHAUN KIRBY,
We appreciate your feedback and are so glad to hear that setting up regular payments was made easy for you. Thank you for sharing your experience!
Kind regards,
Ellie
The company listens.
The company listens.
They are very understanding
They want to support you on how to pay your debts
July 28, 2026
Reply from Lowell
Hello Joyce,
We are so pleased to hear that you feel listened to and supported. It's wonderful to know our team's understanding nature made a positive impact. Thank you for your kind words.
Kind regards,
Ellie
Reply from Lowell
Kieran McDonnell,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Ellie
Be very careful if you land up with…
Be very careful if you land up with this company chasing for unpaid loans. I had one which went back years. I’ve been paying years (more than 10 years) and still it isn’t completed. I don’t pay a large amount each month but I didn’t exactly owe thousands. They’ve had my loan back several times over with huge interest. Still, it has taught me a very big lesson.
August 5, 2025
Reply from Lowell
Hello Julia,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Good company never put pressure on you…
Good company never put pressure on you to pay more than you can afford 👍
July 28, 2026
Reply from Lowell
Franco Sidoli,
We're so pleased to hear that you had a positive experience with us and appreciate you sharing your feedback. Thank you for your kind words!
Kind regards,
Ellie
Very understanding staff
July 28, 2026
Reply from Lowell
david shaw
We are so happy to hear that you had a positive experience with our team member. Thanks for leaving a review.
Kind regards,
Ellie
Reply from Lowell
Josephine,
We are so glad to hear that you found our service easy to set up, providing you with peace of mind. Thank you for your positive feedback.
Kind regards,
Ellie
i was surprised how easy it was and how…
i was surprised how easy it was and how quick we agreed a payment thank you
July 21, 2026
Reply from Lowell
Jaqueline Kerswill,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Ellie
Reply from Lowell
Hello Matthew,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Allowed me to pay off some small debts…
Allowed me to pay off some small debts in a manner that took into account my financial status, with little to no hassle or pressure.
July 21, 2026
Reply from Lowell
Hello Lee,
We're so pleased to hear that we could help you manage your debts in a way that suited your financial situation. Thank you for your kind words!
Kind regards,
Ellie
Reply from Lowell
Hello Harjeet,
Thank you for reaching out to us here. We are sorry you feel this way. If you would like us to look in to this matter further, please contact us at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Ellie
Great customer service
Great customer service. They take the time to really listen to the situation that you find yourself in.
July 27, 2026
Reply from Lowell
Hello Mrs Williamson,
We're so pleased to hear that our customer service was great and that our team took the time to understand your situation. Thank you for your positive feedback and kind words!
Kind regards,
Ellie
Kindness
The kindness and understanding of the staff understanding my situation to help me pay what I owe has helped near the end of my payments. Most companies threaten you with removal of goods and expenses. But with Lowell showing a little compassion goes a long way.
July 28, 2026
Reply from Lowell
Hello Michael,
Thank you for sharing your positive experience and for your kind words! We are so glad to hear that our team's understanding and compassion made a difference for you.
Kind regards,
Ellie
It was great service you provided and …
It was great service you provided and are a great company 👍
July 21, 2026
Reply from Lowell
Hello Anita,
We are so pleased to hear you had a great experience with our service. We appreciate your kind words and positive feedback.
Kind regards,
Ellie
Lowell were great helping me manage to clear a debt
Lowell were great helping me manage a debt I couldn't afford to pay as the company were demanding, I told them what I could afford on a weekly basis as at the time I was disabled and unemployed. The debt is now paid thanks to their help and support. I would highly recommend Lowell to anyone who is struggling.
July 21, 2026
Reply from Lowell
Jay,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Jessica
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