lowtherhomes.com Reviews 73

We’re in a house factored by Lowther, and getting them to fix any communal issues is an absolute nightmare.
We currently have a fully burst pipe flooding into our downstairs—one our plumber can’t touch because it’s a communal pipe. We call them, because it’s definitely an emergency. There’s a 5x3 hole in a pipe. Flooding. That’s pretty urgent. Chelsea says they’ll get someone out ASAP, no actual ETA.

Four hours pass. We call again because the pipe has flooded again, and Susan tells us they were out at 6:20, right? We say no, because we would have noticed someone at the door or in the house (we are on high alert for obvious reasons). And Susan says, “Well, they wouldn’t have come to the door, they were looking at the pipe.”

Oh aye. Then why are you asking us if they’ve been, Susan?

We have told them repeatedly that it is an internal pipe. It has exploded outwards. Inside the house. But it is one of their pipes from the upstairs landing. We think. could be from one of their properties sinks, who knows? But it's not our pipe because someone else is pouring bleach water down it. Possibly also bath water. Or sink water. So if the plumbers did come, Susan, why would they not come into the house where your stupid pipe is and maybe look at that? Hmm? Susan?

So because they’ve apparently already been out—and the pipe is obviously “fine” (it would be, they didn’t look at the exploded part, unless they’ve got X-ray vision)—the job has now been closed, so we have to log a new one.

Except now, weirdly, it’s not us who need to call—it’s the owner of the house. Funny that wasn’t mentioned by Chelsea four hours earlier. Has there been a sudden change in process over those four hours, Susan?

We ask what their actual timeframe is for emergencies. It’s 24 hours. No wonder they don’t like giving an ETA—no one would stand for it. Considering the number of plumbers, sparkies, and gas engineers they have across all three groups, you’d think they could get someone to an emergency a bit faster. Apparently not.

We’re also told we’re welcome to get our own plumber to look at it. Do you think we didn’t already think of that, Susan?

James Barr (highly recommend him if anyone in Glasgow needs a plumber—the man has the integrity of one of the Knights of the Round Table and could probably pull Excalibur, he’s that pure of heart) has already told us he can’t touch that pipe. Because it’s your pipe, Susan.

I wouldn’t be as annoyed at Susan if she hadn’t fed us a load of nonsense and shown even the slightest bit of empathy. She’s managed neither, and now it may in fact be my life’s mission to take down Lowther.

The first time we had an issue with them was—surprise—also about a pipe. Dodgy plumbing inside the walls. The pipe backed up and leaked through the kitchen ceiling. Also apparently “not their pipe,” and heaven forbid we try to explain that it is. Eventually they conceded that it was their pipe after 6 WEEKS of the kitchen leaking.

We literally have the best plumber on earth, and if he won’t touch something because it’s theirs, we trust him.

Unlike Lowther. Who I wouldn't trust to run a bath, let alone property maintenance.

Been without a toilet for over a day. Plumber turned up day later and said not me needs drainage company. Drainage company come and say we can't do it we are not allowed to remove toilet. Need the plumber to do that I will phone it in but you will likely need to sign a waiver. Wait 3 hours and chased them to be told its not a communal issue get it sorted yourself. Factoring policy needs to be reviewed as this just feels likely paying for nothing

Did not get my issue resolved. First member of staff Tia was rude. Second member of staff John put me through to some sort of renters damp line. Third staff member Adam didn’t listen to me at all.

Useless.

I’m extremely disappointed with the service provided by Lowther Homes. The common charge account fees feel excessive, and it’s very unclear what real value is being delivered in return. We are billed regularly, yet there is little visible evidence of proactive maintenance or meaningful property management.
Communication is poor, and getting clear explanations or detailed breakdowns of costs is unnecessarily difficult. Charges often feel unjustified, and there is little transparency around how decisions are made or how contractors are selected.
For the amount residents are expected to pay, the level of service simply does not reflect the cost. I would strongly encourage Lowther Homes to improve transparency, responsiveness, and overall accountability to the homeowners who are funding these services.
At present, this does not represent good value for money.

7After chasing Lowther for 4 weeks to come and clean the communal gutters that clogged as they are cause water ingress in to my property, as at today, they still haven't done the necessary cleaning. Today the day was dry and not windy, ideal to do hhe work, but despite promising that the work would have been attended today, they did not come blaming miscommunication with City Buildings, the company to whom they outsourced the job.

I would hope that Scottish Government and Glasgow City Council do create better protection to this factor's customers.

Poor service to customers, my grandson's flat was flooded after leaking radiator took ages to repair, they treat customers like they don't care and in the East of Scotland especially staff at all levels are remote and disinterested in helping

I regard Lowtherhomes as a terrible accommodation provider. My cooker stopped working while I was making food for my family yesterday. When I called them to explain the situation, I was shocked by their total lack of empathy. They told me, they would come to repair it in a week's time. My plea that my children are young (aged 3 and 8) and feed on strict and specialized diets fell on their deaf ears. I am left unhappy and financially burdened by the only option of eating out for a week. How could they expect my family to cope with this dire situation for a whole week? Their plan to come for the repair after a week was casually made with no tone of hope or the slightest measure of human feeling and prioritization of customer welfare. Their actions left me perplexed and emotionally broken. They turned down my advice of getting a private company to fix it and deduct the cost of repair from my rent with a wave of the hand. I do not know what to do anymore and their disregard of a loyal customer of about 30 months is totally unacceptable.

Once again, they sent an invoice without sending any quotes or asking if it was ok to go ahead with the work! They are an absolute disgrace! 1. The back door they made the works without informing us of the costs (over 2000GBP) you could buy a new one. They removed the floor a couple of years ago by near the above door, it was never required or requested, they invoiced us and never replaced the floor. Now 4Oct25 gutter works without once again sending is anything.. Guess what, I will not pay! G15LF

Well where do I start next door decided new gutters and then put all the stuff into ours been fighting this over a year roof pipe been leaking but app my small down pipe which a plumber said its not its the roof pipe sent proof to get attitude off the staff workman comes out decided to tell a neighbour the issue again third party involvement also a breach charged me 79 pound for someone to climb a ladder and leave all caught on camera. But you miss under a day of paying all sorts of letters being sent can l ask where does the money go if you refuse to help owners 🤔

Factor my property and failed to fix my roof or acknowledge that its still leaking after incorrect works were done.Lowther homes are owned by Wheatley group who also owns City building who lowther use to do works on properties they factor. Its a racket where they do incorrect/poor work and then when you complain they say nothing is wrong. Funny how wheatley group rule in favour of wheatley group and there is absolutely no recourse other than to take them to tribunal which costs more money.

I’ve been renting from this organisation for the past five years and have felt mistreated and dismissed. They never finished the properties properly, and the building itself should never have been passed for living purposes!

We have rats and other filthy birds that can fly on top of the bins because they don’t have lids or roofs. This was because they never finished the bin area, which was only completed during the COVID pandemic.

However, they have a cheek to increase rent but don’t fix the problems! It’s a shameful company that calls itself MID MARKET RENT!

Absolutely disgusted by this mob. Still getting threatening letters from them regarding my dad’s property 18 months after he sadly passed sway in Dec2023. The house was sold in October 2024 and all monies owed to them were settled through the lawyer. The last letter I got was put through my door by the new tenants saying my dad owed over 800 pounds and if he didn’t pay he would be taken to court. This is extremely upsetting and distressing to myself and my sister. We informed them straight away of my dad’s sudden passing and yet they are still chasing us for money when the final bill was settled. This company is not fit for purpose and should be removed and replaced by a more reputable company

Worst factor company I have ever experienced do nothing and charge a premium

The absolute worst housing company in Scotland. No hot water constantly. 10 times this year alone and it’s April! We got a new heating company called minibems to replace our communal heating system. Our hot water was meant to be off between 9-5 for a single day and it’s been off for two days. Lowther couldn’t care less and have asked for £45 extra in rent a month. Our flat also wasn’t wind and watertight for 4 years breaching our contract. Our oven exploded and they took 4 months to replace it and only did after we threatened to withhold our rent resulting in them bringing a new oven the NEXT day. Magic! They constantly schedule useless repairs/visits for things that do not need done like replacing fire alarms and housing visits from a housing officer who wants you to grass on your neighbours about things no one bothers about! The whole company is an absolute shambles and take full advantage of paying renters while letting folk on benefits run rampant and cause chaos. We had young men dangling out their windows threatening women walking by with disgusting acts and constant drug dealers screaming and shouting at all hours of the night. This is what mid market rent gets you these days. AVOID AVOID AVOID.

Lowther are the worst factors I've ever used. The reviews do not lie. They take huge amounts of money and literally do nothing in return. Repairs are never carried out and you will waste months before realising this. They are corrupt, fraudulent parasites. Do not buy any house that is factored by them.

Terrible experience with Lowther Homes. We’ve been waiting since February for them to fix a dangerous, storm-damaged fence. It’s full of snapped wood and exposed nails, and we have four young children between our households at risk of injury. I’ve made countless calls, been given false promises of a housing officer visit, but months later, nothing has been done. It’s not just an inconvenience — it’s a serious safety hazard. I also can’t let my dog into the garden because the broken fence leaves it open to neighbouring properties. Lowther Homes is quick to advertise new homes but completely fails to look after their existing tenants. Absolutely shocking service.

How can these landlord continue to rip us off

complained in Nov 24 about standard of close cleaning service.Walls.ceilings,staircase windows and two security doors completely ignored.been passed from pillar to post since complaint.

Lowther are incompetent and their systems are not fit for purpose. They are in cahoots with City Building ( know by decent tradesmen as Sh!tty Building). I’ve never known to have a factor with no named point of contact with a direct telephone contact. They quote and hide behind and misuse GDPR Regulations. The IOS would wipe the floor with them.
Avoid if you can or get everyone else on your block to agree to get rid of them. They’re all still working from him. Make up quotes and don’t do site visits. Truly dystopian. AVOID!!!

Please check that your factor is not LowtherHomes before buying a flat in a shared tenement. I wish l knew myself about factors as a new buyer. Don't make the same mistake. Lowther is a cowboy business and l have no idea why the government in Scotland has allow their criminality to go on for this long. Don't say you weren't warned. Stay away ...